We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more
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Location
Switch locationUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
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Rob took care of us. He was very professional,knowledgeable and a pleasure to deal with. We have not H’D our bed delivered yet so cannot comment further.
What's to say excellent from start to finish, would highly recommend Bensons Beds, already have especially John from the Bournemouth store.
Company replied
The whole experience of choosing and buying a new bed was made very easy due to the expertise of the salesman Roberto. He explained our options and answered all our questions. The delivery was very qu... See more
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Company details
About Bensons For Beds - Bournemouth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom
- 1202529500
4.8
Excellent
243 reviews
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A helpful and informative service by all concerned.…
A helpful and informative service by the staff serving us at the shop.
We were well informed regarding the Date and Time of the delivery and the bed arrived when it was scheduled to arrive.
The delivery men were polite and very efficient.
February 13, 2026
Reply from Bensons For Beds - Bournemouth
We appreciate your feedback! We're happy to hear that our staff provided a helpful and informative service. It's great you were well-informed about the delivery and that our delivery team was polite and efficient.
Thanks again for your support—it means a lot!
Megan at Customer Care
Buying a bed
From entering the store we were made welcome and without the agent being 'pushy' we managed to find what we wanted quickly and easily. The lead time was acceptable. Delivery was not disappointing in any way. The driver and assistant were both very helpful in putting the new bed where we wanted so we were able to work round it while swapping out the old one. Very good !
January 21, 2026
Reply from Bensons For Beds - Bournemouth
We're happy you felt welcome in our store and found what you wanted quickly. It's great the delivery team was helpful in placing the new bed where you needed it. Thank you for your positive feedback!
Excellent sales support
Excellent sales support. Given time to try a selection of mattresses, with advice offered on both mattress types, pros/cons based on my personal requirements, plus finance options. At no time did I feel pressured into making a purchase.
Delivery service was also excellent; with the team being very efficient with the removal of the old mattress and instalment of the new, plus cheerful throughout
February 5, 2026
Reply from Bensons For Beds - Bournemouth
We're happy to hear you received excellent sales support and were given time to choose a mattress with helpful advice and finance options. We appreciate your comments regarding our efficient and cheerful delivery service. Thank you!
I purchased an electric bed base from…
I purchased an electric bed base from the Bournemouth store, Gabbie in the store and the delivery drivers were all very helpful, polite and informative. I had texts from the company keeping me updated on delivery and the driver called to let me know when they were on the way to me. I would highly recommend this company.
January 29, 2026
Unprompted review
Reply from Bensons For Beds - Bournemouth
Thank you so much for your wonderful review Sandie! We’re delighted to hear that your experience—from purchasing your electric bed base with Gabbie in our Bournemouth store to delivery day—was smooth and positive. It’s great to know you found everyone helpful, polite and informative, and that our delivery updates kept you well informed. We truly appreciate your recommendation and are thrilled you had such a great experience with us,
- Megan at Customer Care💜
Reply from Bensons For Beds - Bournemouth
We appreciate your feedback and are happy to hear that our staff was helpful and had good social skills, thank you!
Well informed bed expert.
Our sleep expert told us all about the bed we choose then talked us through all the different mattresses so we could make an informed choice.
November 29, 2025
Reply from Bensons For Beds - Bournemouth
We're happy to hear that our expert provided you with the knowledge needed to choose the perfect mattress. Thank you for sharing your positive experience!
Reply from Bensons For Beds - Bournemouth
Customer care is our priority—glad we delivered for you Mr Price! Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Great service in store
Great service in store. No pressure selling. Got loads of information which helped us to make our decision. Thanks
January 2, 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your feedback George! We’re so glad you enjoyed a pressure-free experience and found the information helpful. That’s exactly what we aim for!
We truly appreciate your feedback.
Megan at Customer Care
The sales man was amazing
The sales man was amazing, we told him our budget and our needs. he did not try and sale us anything above our budget, in fact he managed to save us a fair amount. credit where credit is due, the sales man made it soo easy for us and that is how it should be. no BS just right to the point in what we wanted and just what we needed.
December 29, 2025
Reply from Bensons For Beds - Bournemouth
We’re thrilled our team made the process simple and stress-free while respecting your budget. We truly appreciate your feedback.
Megan at Customer Care
😊
Bensons was recommended to me by my…
Bensons was recommended to me by my Osteopath, and the salesman Ruben fulfilled every optimism that I had. He allowed me room to make my own decision completely unhindered and uninfluenced. Patient and informative throughout, he brightly addressed every question I had about any bed that I wanted to try, without being at all invasive, patronising, or pushy. He seemed to know all the stock very well, and I felt he was completely comfortable in his job, which made me completely confident in making my decision and purchase through him. He and two other members of staff that I briefly met, made the whole experience pleasant rather than tiresome.
December 20, 2025
Reply from Bensons For Beds - Bournemouth
We’re delighted to hear Ruben made your experience so positive! Patient, informative, and completely pressure-free service is exactly what we aim for, and it’s fantastic to know you felt confident and comfortable throughout. 💜 Thank you for your positive review – Lauryn at Customer Care
Very supportive staff
Very supportive staff, the gentleman in Bournemouth shop helped us to find the most appropriate bedframe and mattress for my teenage girl. It delivered on time and I am very happy with the bedframe as well as matress!!!
Thanks a lot
November 18, 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We're happy to hear that our staff in Bournemouth were supportive in helping you find the perfect bedframe and mattress for your daughter. We appreciate your positive feedback on the delivery and product satisfaction!
Thank you, Team Bensons - Jess
Excellent range of products to suit all…
Excellent range of products to suit all budgets
Allowed time to peruse without any pressure
Staff were knowledgeable and helpful in helping inform our final choice
Definitely recommend the Branksome branch
December 3, 2025
Reply from Bensons For Beds - Bournemouth
We appreciate you sharing your positive experience! We're happy to hear that you found an excellent range of products and that our team members were knowledgeable and helpful in informing your final choice.
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Bournemouth
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Excellent
Roberto was the perfect salesman we told him what we wanted he then showed us everything in that range. No messing around we made our choice, paid and had a chat about delivery etc. Paid and left.
November 27, 2025
Reply from Bensons For Beds - Bournemouth
Thank you so much for your great review, Mary! You deserve nothing less than great customer service! I will pass this back to the store so that Roberto can be given the credit he deserves. - Team Bensons
Excellent sevice
The delivery team of Jakub and Csaba were excellent. They were courteous, polite and extremely helpful in offering to set up the mattress and base for us. We are both in our seventies and would have found it very difficult to cope with a very heavy mattress. Well done Benson's for employing such a competent team!
November 20, 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
Thank you for sharing! We’re so glad Jakub and Csaba made your delivery stress-free and went the extra mile to help. We’ll make sure they hear your kind words!
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Competitive price range and quality products
Nice and speedy response
Competitive price range and quality products
November 22, 2025
Reply from Bensons For Beds - Bournemouth
Thank you for your amazing review! We’re glad you found our service quick, our prices competitive, and our products top quality. Your feedback means a lot to us — thank you for choosing us, Megan at Customer Care
Very good customer experience.
Saw desired items on line. Visited store to look at them. Warm welcome. Questions answered.
Phoned when ready to purchase. We were remembered which was nice. Delivery arranged for our chosen date.
All smoothly done. We now await our sofa beds.
October 22, 2025
Reply from Bensons For Beds - Bournemouth
Thank you for sharing your experience! We’re delighted to hear that you received a warm welcome in-store, had your questions answered, and enjoyed smooth communication throughout the process. It’s wonderful that everything from choosing your items to arranging delivery went so seamlessly. We hope you love your new sofa beds!
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bournemouth
Thank you for your feedback. We’re pleased to hear that our team member provided helpful and informative support during your visit. Ensuring our customers feel confident and well-informed is always our priority.
Thank you for your positive review Linda – Lauryn at Customer Care 💜
A good experience
Glenn was very helpful and knowledgeable. Also friendly and not pushy like some sales people can be
November 6, 2025
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We’re so pleased Glenn made your experience enjoyable with his helpful, knowledgeable, and friendly approach. It’s great to hear he provided support without any pressure – that’s exactly what we aim for! 💜
Thank you for your positive review Elizabeth – Lauryn at Customer Care"
The assistant wasn’t very knowledgable
The assistant wasn’t very knowledgable. She seemed reluctant to serve us.
November 1, 2025
Reply from Bensons For Beds - Bournemouth
Thanks for your feedback Diane. We're sorry to hear the service you received didn’t meet expectations. We aim to provide friendly and knowledgeable support, so it’s disappointing to hear this wasn’t your experience.
We’ll be reviewing this internally to ensure better service going forward. If you’d like to discuss this further, please feel free to reach out.
Best regards,
Megan
Customer Care Specialist
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