⭐⭐⭐⭐⭐ We had a really great experience at Bensons for Beds in Braintree while looking for our perfect mattress and bed. We were greeted by Laura, who was so helpful. She recommended we try the Sle... See more
Location
Switch locationUnit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB
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Ben the regional manager who served us was amazing. Really helpful and was not pushy at all. Had gone to a different bed company the same day and felt very pushy but was given such little information.... See more
Company replied
Shop was very helpful in enabling us to make a good choice for a new mattress for a super king bed and a new single bed. The delivery date was accurate and I was kept well informed about an arrival ti... See more
Company replied
From initial contact at the store to delivery the service is faultless. Regular text updates to advise me of order progress was useful. The two man delivery team arrived early, no problem as it gave t... See more
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Company details
About Bensons For Beds - Braintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, United Kingdom
4.7
Excellent
110 reviews
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Ottoman bed
Excellent service from choosing frame and mattress to delivery and putting the bed together (Worth every penny) It took them an hour very tidy job!
March 23, 2026
Reply from Bensons For Beds - Braintree
Thanks for the brilliant review Carol! So glad the whole journey — from choosing your frame and mattress to the tidy, speedy setup — was worth every penny. Enjoy your perfectly built new bed,
Megan at Customer Care
The bed arrived faulty
The bed arrived faulty, although we were able to keep our bed whilst they order us a new one due to the fact we did not have a bed, it is going to take 3 weeks for the new one to arrive but of course it hasnt stopped receiving details that the payment plan detailed were emailed the same day, bad taste we have to start paying when the bed is far from perfect. Happy to pay but feel like this process should not be signed off and started until we have the full working product in our possession.
We were also not advised when purchasing the divan bed Base that you had to have a certain weight of mattress to keep it down..
A huge point I would say.
All that said the delivery guys were great, friendly and helpful.
March 19, 2026
Reply from Bensons For Beds - Braintree
Thank you for sharing your experience. We’re really sorry your bed arrived faulty — that’s not the standard we aim for. While we’re glad you could keep the current bed for now, we understand how frustrating it is to wait three weeks for a replacement.
We also appreciate how unfair it feels for the payment plan to begin before you have a fully working product. Your feedback on this is important, and we’ll make sure it’s passed on for review.
Thank you as well for highlighting the information about the divan base and mattress weight — this should have been explained at purchase, and we appreciate you bringing it to our attention.
We’re pleased to hear the delivery team were friendly and helpful, and we’ll use your feedback to improve communication and the overall experience moving forward,
Megan at Customer Care
King size mattress
From purchasing the mattress to delivery the staff at Bensons in Braintree were superb.
March 13, 2026
Reply from Bensons For Beds - Braintree
Fantastic to hear! 😊 From purchase to delivery, we’re thrilled the Braintree team made everything superb. Thanks for the lovely feedback,
Megan at Customer Care
Retail experience with all the staff was exceptional
Retail experience in the shop was outstanding and very helpful. Delivery guys great help vey polite. Couple of small issues with marks on the mattress these things happen sometimes but customer service was nothing short of exceptional to sort those issues out. Brilliant from start to finish. Will definitely be using them again for future purchases.
March 11, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Thank you so much for your brilliant review! I’m really pleased to hear your retail experience in store was outstanding and that the team were so helpful. It’s also lovely to know that your delivery crew were polite and a great help on the day.
We truly appreciate your kind words, and it’s fantastic to know you’d choose us again for future purchases,
Megan at Customer Care
Really great end-to-end experience
Really great experience here, with Paul helping us find our perfect bed and mattress. Can’t fault his knowledge and help. He was never pushy, just helpful and polite. Then upon delivery the friendly Charlie and Usman completed the assembly really quickly and efficiently. Can’t fault it all in all.
March 6, 2026
Reply from Bensons For Beds - Braintree
Hello Tom,
We're so pleased you had such a great experience! It's wonderful to hear that you found the perfect bed and mattress with such knowledgeable and helpful assistance. We're glad the delivery and assembly were completed quickly and efficiently by a friendly team.
Thank you for choosing us,
Team Bensons
Reply from Bensons For Beds - Braintree
Lyn Stephenson,
We are happy to learn that you received great service from beginning to end, and we appreciate your positive feedback.
Team Bensons
New Bed - Remote opening ottoman
Excellent service. Clean and respectful job. Both crew John and Brian were excellent. Will recommend Bensons assemblies and work any time.
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Harshad Thaker,
We appreciate your fantastic review! We're so glad you received excellent service and that the crew was clean and respectful. It's great to hear you'll recommend our work.
Team Bensons
Exceptional service
Extremely friendly as soon as I walked through the door I was greeted with a smile and good morning. I went to dreams and couldn’t wait to leave. I wasn’t an easy customer but everything was explained to me and nothing was to much trouble and obviously I made a purchase due to there expertise and advice.
February 22, 2026
Reply from Bensons For Beds - Braintree
Thank you so much for your lovely review Sharon! We’re delighted to hear you felt welcomed the moment you walked through the door. It’s great to know everything was explained clearly and that nothing was too much trouble — even when you thought you weren’t the easiest customer! We’re really glad our team’s advice helped you feel confident in your purchase,
Megan at Customer Care😊
Good company to buy beds from
Good company to buy beds from. Very pleasant salesman and the delivery driver was very helpful too.
February 15, 2026
Reply from Bensons For Beds - Braintree
We're happy to hear that you had a positive experience buying beds from us! It's great to know that our sales team and delivery driver were pleasant and helpful.
They arrived within the specified time
They arrived within the specified time.
Both were happy and polite.
They put on overshoes to protect my carpets.
February 13, 2026
Reply from Bensons For Beds - Braintree
We're happy to hear that our team arrived on time and were respectful. We appreciate you mentioning their care in protecting your carpets. Thank you for your feedback. Michael @ Team Bensons
A very friendly service very helpful
A very friendly service very helpful
And a lot of choice!
The delivery of my headboard was on time and with respect to the property
February 9, 2026
Reply from Bensons For Beds - Braintree
We're so happy to hear about the friendly and helpful service you received and that you found a lot of choices. We're glad your headboard was delivered on time and with respect.
Thank you so much for choosing us,
Megan at Customer Care
Great service
Great service. Delivery men lovely and polite. Very happy with service.
February 6, 2026
Reply from Bensons For Beds - Braintree
We appreciate you taking the time to share your positive experience! We're so glad to hear you were happy with our service and delivery.
Reply from Bensons For Beds - Braintree
We're so happy everything from your purchase to the delivery went smoothly. We appreciate you taking the time to share your positive feedback!
From visiting the showroom to delivery…
From visiting the showroom to delivery we received excellent service. Delivery was on time with a quick placing of bed and fitting of headboard etc. with no problems.
On aprevious purchase of a mattress from a different company the delivery driver was aggressive and refusing to take the old mattress a service for which I had paid for. So you can understand how pleased we are with Bensons
February 5, 2026
Reply from Bensons For Beds - Braintree
We're happy to hear that you received excellent service from the showroom visit to the delivery. It's great the delivery was on time, and the team quickly placed the bed and fitted the headboard. We appreciate your feedback regarding your previous experience with another company.
Staff very friendly
Staff very friendly, kept us informed throughout regarding dispatch and delivery
February 5, 2026
Reply from Bensons For Beds - Braintree
We appreciate you sharing your feedback and are so happy to hear that our staff was friendly and kept you informed about dispatch and delivery!
Fantastic Staff every step of the way ..
Fantastic experience from start to finish, from giving advice to what we required to delivery day and even installation and assembling the bed,, everyone we dealt with had a great attitude 👍 recommended if you looking for a new mattress as well
February 2, 2026
Reply from Bensons For Beds - Braintree
We're happy to hear you had such a fantastic experience, from the advice you received to the delivery and installation. It's great to know everyone you dealt with had a great attitude. We appreciate your recommendation!
Very helpful in finding the right…
Very helpful in finding the right choice bed an mattress ,
February 3, 2026
Reply from Bensons For Beds - Braintree
Thank you for the lovely feedback! 😊 We’re so glad the team could help you find the right bed and mattress. Enjoy your new comfort,
- Megan at Customer Care💜
Good communication with driver ,phoned…
Good communication with driver ,phoned and said he was going to be late .
They arrived not too late ,they immediately put on shoe covers then came in to house
They took my old bed away and assembled my new bed ,very polite and efficient
Very happy with how it went .
January 26, 2026
Reply from Bensons For Beds - Braintree
We're glad the driver communicated the delay and that the team was polite and efficient with the bed assembly and removal while respecting your home. We appreciate your positive feedback!
Great Service
Angela was extremely knowledgeable and helpful. A credit to your company made the whole experience easy and we got everything we needed
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We’re so glad Angela made the whole process easy and helped you get everything you needed – what a fantastic experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Mattress purchase at Bensons
Nice store with examples of the mattresses we were interested in all available on the shop floor. The staff member was attentive but not pushy and assisted with relevant information when asked. Straightforward check out with options offered and delivery dates given.
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We're glad to hear that you found our store nice and the staff helpful. We appreciate that they provided relevant information without being pushy, and that the checkout process was straightforward. Thank you for your positive review – Lauryn at Customer Care 💜
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