nice and relaxed on a sunday morning, great sales advisor polite and extremley informative about the extensive range of products. a couple of complete bed sets later we were done...10/10 top marks, De... See more
Company replied
Location
Switch locationUnit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB
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In store we had a brilliant service, the lady knew her mattresses and helped us make sure we got what we were after. Delivery was great and lots of communication. Just disappointed in the delay of the... See more
Company replied
Our visit was great Angela in Braintree store was so helpful and really knows her products. We were just making enquiries but ended up with a TV bed /mattress plus another complete bed frame with he... See more
Company replied
Everything went really well from first visit to store and delivery of mattress. I had to change first mattress as too firm but it was changed for a medium instead. There were no problems at all and... See more
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Company details
About Bensons For Beds - Braintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, United Kingdom
4.8
Excellent
130 reviews
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The staff at Bensons in Braintree were…
The staff at Bensons in Braintree were very helpful, efficient and friendly. Everything was explained to us in an understandable manner. All went well in terms of the ordering process.
February 12, 2025
Reply from Bensons For Beds - Braintree
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff were helpful, efficient, and friendly, and that the ordering process went smoothly. Take care, Megan at Customer Care
Hamzen in your Braintree store was very…
Hamzen in your Braintree store was very helpful and not at all pushy He helped us make our decision and informed us of the financial packages.
February 8, 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We're happy to hear that your experience was helpful and pressure-free. We appreciate you acknowledging the assistance you received with your decision and the financial options. Thanks for your feedback, Megan at Customer Care
Amazing service
We were served by the amazing Angela, she was so lovely and helpful when helping us find the right mattress for us! The best customer service I’ve ever received!
February 2, 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member was so helpful in assisting you to find the right mattress. We appreciate your feedback, Megan at Customer Care
Ben at Braintree Bensons for beds was…
Ben at Braintree Bensons for beds was amazing, very good knowledge and a massive help!
January 29, 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience. It's great to know that our team member was helpful and knowledgeable. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Braintree
We're happy you had a great experience. Thank you for your positive feedback; it means a lot to us.
Take care,
Megan at Customer Care
Damage caused
The store sales lady was lovely and helpful. No problem from that experience but on day of delivery the delivery drivers lost control of my mattress coming down the stairs and smashed into my glass display cabinet which had years of Royal Doulton and crystal, I know accident happen and they very apologetic but called the customer services and they had the insult to offer £100 compensation!!! They also ruined the plug socket was smashed to pieces. I will be taking this further. The moral of the story is the stores staff and also delivery drivers were lovely, the customer service is without terrible!!!!
January 24, 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We appreciate your feedback and are sorry to hear about the damage during delivery. We're grateful for your kind words regarding our store and delivery teams. We'll investigate the customer service interaction and socket damage. Thank you, Megan at Customer Care
Friendly and helpful
Great friendly customer service from Angela. Everything was explained in simple terms to help us find the mattress we were looking for.
January 19, 2025
Reply from Bensons For Beds - Braintree
We're happy to hear that you received great, friendly customer service! We appreciate that everything was explained clearly to help you find the perfect mattress.
Take care,
Megan at Customer Care
Ben at Braintree was great
Ben was great - he is very knowledgeable in terms of mattresses and the products on offer, made us feel very welcome and I look forward to receiving my new bed and mattress!
January 14, 2025
Reply from Bensons For Beds - Braintree
We're happy to hear that you felt welcome and found our team member's expertise helpful in choosing your new mattress. We appreciate your positive feedback and look forward to you receiving your new bed!
Take care, Megan at Customer Care
Good service and advice.
The man helping me choose the mattress gave me enough information to make a selection, stood back to let me try , being available if l needed additional information.
January 6, 2025
Reply from Bensons For Beds - Braintree
We're happy to hear that the assistance provided helped you choose a mattress. We appreciate you mentioning the availability of information and the space to try out options. Thanks for your feedback, Megan at Customer Care
The staff member who we dealt with was…
The staff member who we dealt with was very friendly, very helpful and very nice.
January 6, 2025
Reply from Bensons For Beds - Braintree
We appreciate your kind words! We are so glad to hear that our staff provided such excellent and friendly service. Thank you for your feedback, Megan at Customer Care
Really helpful
Ben was very memorable and helpful, so went back to him to order our bed.
December 31, 2024
Reply from Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience! We appreciate you returning to us for your bed. Thank you for your feedback, Megan at Customer Care
Ben from the Braintree store was…
Ben from the Braintree store was incredible helpful!
December 28, 2024
Reply from Bensons For Beds - Braintree
We're happy to hear that the Braintree store provided you with incredible assistance. Thank you for sharing your positive experience with us, Megan at Customer Care
Superb customer service
Superb customer service, product knowledge, patient, accommodating and listened to my needs. Didn't try to sell me products I didn't need as I was buying on a budget.
December 29, 2024
Unprompted review
Courteous and helpful sales staff
The sales person was very helpful in guiding us to the best offer available.
December 14, 2024
Unprompted review
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