Bensons For Beds - Brighton Reviews 

good customer service, not pressurized, I spent several hours in the store rolling around on the beds having found even the same categories of firmness differ substantially from different manufacturers and I was left alone to make my decision as to what I wanted. So thank you Nick, you answered all my questions and for letting me "test drive " the beds, Lol

I went to the Brighton store. A good display of bed options. The staffe member (Ryan), was personable and knowledgeable. I’d say he was the reason we decided to make the purchase.

Helpful, friendly staff, especially Iqbal, good deals, variety of products in store to test before purchase

We have bought our previous two Sealy beds from Bensons at Lyons Farm, Worthing and have always been very pleased with the service and helpfulness of the salesmen. However, that store has closed, so I found the Bensons store at Lewes Road on Google. Although in a busy part of Brighton, it was very easy to reach from the A27 and also had a car park for customers. Having got a broken back and broken hip, my mobility is compromised but, with crutches and my husband’s help, walked 20yards to the entrance. Immediately struck by the large shop and its display of beds. We were greeted by Iqbal and he very kindly made sure we were comfortable and took our coats and enquired as to what we were interested in. We told him that we like Sealy beds, as they suit us both with back problems. I explained I need a pillow under my knees and two pillows to support my head and neck. Iqbal guided us over to look at three Sealy beds to try. One firm and two medium. He also explained the sale prices and the mattress and divan bases were sold separately. He made sure my crutches and bag were safe and my husband and I tested the beds. Iqbal had remembered I needed a pillow under my knees. My husband and I agreed each medium bed was so comfortable. The firm mattress didn’t suit us. Iqbal explained how the mattresses are made and that they have a ten year guarantee. He is a really good salesman. Not at all pushy and he answered our questions clearly and concisely. Another salesman called Ryan, came over and I asked if we could have a cuppa each and he sweetly went off and made us drinks when we were ready to do the paperwork for our chosen bed and base. My husband and I had already made our minds up as both of us didn’t want to get off the one we chose! The paperwork was started and we were guided through the whole process and all options explained to us. We decided to pay for the disposal of our current bed and base and the delivery and and putting the new bed together and in situ. We turned down new pillows etc as we’d just bought new ones. We enjoyed our tea and coffee and felt very pleased we’d chosen this particular store. There were two other salesmen on duty and they all seemed a very happy team and very friendly and polite. Iqbal completed our purchase and double checked everything with us and arranged delivery for the end of January. This being the end of December and the holidays, we thought this was excellent service. We have no hesitation in recommending Benson beds at their Lewes Road store for your next bed. Plenty to choose from and excellent staff. Thank you all.

The staff were absolutely wonderful—friendly, patient, and very professional. They took the time to listen, answered all my questions clearly, and made the whole experience smooth and pleasant. Excellent customer service.

I live In crawley and had previously visited and purchased an orthopaedic mattress a few years ago unaware that the crawley store had shut down the nearest bensons was in Brighton. Me and my family drove down there and it was worth the drive as we met Ryan who assisted us with our purchase he was very professional polite patient and explained everything that we were after we ended up buying stuff worth nearly £5000. Would definitely recommend the Brighton store and would visit again in the future.

Nick went out of his way to understand our needs, both physically and financially. We knew that we would have to make some compromises but with his help we were able to limit this, the guidance and knowledge he had was amazing.

The staff were excellent. Friendly, knowledgeable, efficient and professional. Very good experience.

Everything went well, great store, not pushy. Did not try and sell us the most expensive.

Very helpful and friendly sales person who went above and beyond to find a suitable mattress in our price range c

Excellent customer service

Ryan in Brighton was so helpful and welcoming. Thank you so much we’re very pleased with our new bed and wants to pass thanks on to Ryan who is such a lovely man and knows what he is talking about!

Ryan and all the team in Brighton store have been super helpful and patient. The atmosphere is always bright, supportive and relaxed, and we are really happy to have found the mattress and bed we want.

thank you for your support and everything you did

Iqbal Attention was great, he helped us to choose the right mattress and the process was seamless. He explained everything in good details. the shop has a good variety of mattresses.

Very good attentive service

Good honest information No hard sell , tried all the beds for the mattress most suitable for me genuine salesman for once let me take my time, answered all the questions honestly OFFERED Please note offered all the after sales purchases not rammed down your throat , purchased the insurance 5 yrs £ 45
At my age 81. Yrs. a must I’m afraid. Well done
Adrian you serve bensons well

Excellent service from very knowledgeable staff. Ryan the Brighton store manager was very helpful explaining the benefits and qualities of different materials in their mattress range. Ended up with a bargain clearance item. 😀😀

We had very attentive and considerate customer service from Iqbal at the Brighton Store.

After a housing crisis my son was finally moving into his own home but needed an affordable, good quality bed and mattress. To be honest we didn’t think we could afford anything from Bensons for Beds and were considering buying secondhand, but went to look on the off chance of finding an affordable mattress. From the moment we walked into store Nick our salesman gave us his undivided attention and did his absolute best to meet our needs. He showed us a range of options in store, researched the available stock in the warehouse and worked with my son to find the right bed and mattress within his very tight budget.
Nick was really incredible and deserves full recognition for going the extra mile that night as he not only secured a sale but really made my sons week.