Bensons For Beds - Brighton Reviews 

130
TrustScore 4.5 out of 5

4.7

Pelham Terrace, BN2 Brighton and Hove, England, GB


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Rated 5 out of 5 stars

Brought a mattress from Benson’s after looking at other stores. We visited the Brighton store and the individual was very polite and one thing that was very much appreciated was the fact that he sho... See more

Rated 5 out of 5 stars

Friendly helpful advice in store when I went in looking to but a replacement double mattress for my daughter’s room. Manisha and her colleague listened to my queries and provided suggestions and solut... See more

Company replied

Rated 5 out of 5 stars

Ade, the gentleman who helped me choose my mattress was extremely helpful. He gave me lots of information on which mattress would suit me best, and he really assisted me with advice on what to look fo... See more

Rated 5 out of 5 stars

Bought in Brighton store, dealt with Manisha and her colleague from Co. Down (didn't get his name). Honest and upfront in explaining the pros and cons of all options. Delivery bang on time. Deliver... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Brighton

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Pelham Terrace, BN2, Brighton and Hove, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

130 reviews

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4.7

All reviews

(130)

25,578 reviews in the last 12 months

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Rated 5 out of 5 stars

Brighton store…

Ryan and all the team in Brighton store have been super helpful and patient. The atmosphere is always bright, supportive and relaxed, and we are really happy to have found the mattress and bed we want.

November 30, 2025
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Reply from Bensons For Beds - Brighton

We're happy to hear that you found our team helpful and patient. It's great to know that the atmosphere in our store was supportive and relaxed, and that you are happy with your new mattress and bed.

Rated 5 out of 5 stars

thank you for your support and…

thank you for your support and everything you did

November 28, 2025
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Reply from Bensons For Beds - Brighton

This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons

Rated 5 out of 5 stars

Iqbal Attention was great

Iqbal Attention was great, he helped us to choose the right mattress and the process was seamless. He explained everything in good details. the shop has a good variety of mattresses.

November 24, 2025
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Reply from Bensons For Beds - Brighton

Thank you for sharing your experience! We’re delighted to hear that Iqbal provided great attention, helped you choose the right mattress, and made the process seamless. It’s wonderful to know everything was explained clearly and that you appreciated our wide variety of mattresses.
Thank you for your positive review 💜 – Lauryn at Customer Care

Rated 5 out of 5 stars

Very good service

Very good attentive service

November 22, 2025
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Reply from Bensons For Beds - Brighton

We’re so pleased to hear you received very attentive service! Providing a helpful and positive experience is always our goal, and your feedback means a lot. 💜
Thank you for your positive review – Lauryn at Customer Care

Rated 5 out of 5 stars

Good honest information No hard sell…

Good honest information No hard sell , tried all the beds for the mattress most suitable for me genuine salesman for once let me take my time, answered all the questions honestly OFFERED Please note offered all the after sales purchases not rammed down your throat , purchased the insurance 5 yrs £ 45
At my age 81. Yrs. a must I’m afraid. Well done
Adrian you serve bensons well

November 24, 2025
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Reply from Bensons For Beds - Brighton

We appreciate you sharing your positive experience. We're happy to hear that you felt supported in finding the right mattress and valued the honest, pressure-free service. We're glad our after-sales options met your needs. Thank you for your kind words,
Megan at Customer Care

Rated 5 out of 5 stars

Excellent service from very…

Excellent service from very knowledgeable staff. Ryan the Brighton store manager was very helpful explaining the benefits and qualities of different materials in their mattress range. Ended up with a bargain clearance item. 😀😀

November 21, 2025
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Reply from Bensons For Beds - Brighton

We appreciate you sharing your experience! We're happy to hear that our staff was knowledgeable and helpful in guiding you through our mattress range. We're glad you found a bargain,
Megan at Customer Care

Rated 5 out of 5 stars

Great customer service

We had very attentive and considerate customer service from Iqbal at the Brighton Store.

November 19, 2025
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Reply from Bensons For Beds - Brighton

We’re delighted to hear Iqbal provided such attentive and considerate service at our Brighton store! We’ll make sure your kind words are passed along. 💜 Thank you for your positive review – Lauryn at Customer Care

Rated 5 out of 5 stars

The instore experience was second to none

After a housing crisis my son was finally moving into his own home but needed an affordable, good quality bed and mattress. To be honest we didn’t think we could afford anything from Bensons for Beds and were considering buying secondhand, but went to look on the off chance of finding an affordable mattress. From the moment we walked into store Nick our salesman gave us his undivided attention and did his absolute best to meet our needs. He showed us a range of options in store, researched the available stock in the warehouse and worked with my son to find the right bed and mattress within his very tight budget.
Nick was really incredible and deserves full recognition for going the extra mile that night as he not only secured a sale but really made my sons week.

October 29, 2025
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Reply from Bensons For Beds - Brighton

We're so happy to hear about the positive experience you and your son had in our store. We appreciate you sharing how a member of our team went the extra mile to help you find the perfect bed and mattress within your son's budget. Thank you for your valuable feedback,
Megan at Customer Care

Rated 5 out of 5 stars

Very friendly staff

Upon entering the store we were acknowledged by nice friendly staff, Manisha was very knowledgeable but not pushy, gave alot of information on various mattresses, but then gave us time alone to discuss options, preferences etc.after choosing the sale was dealt with very efficiently. I have been kept well informed regarding delivery day and time and feel confident it will arrive on time

November 10, 2025
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Reply from Bensons For Beds - Brighton

We're happy to hear that our staff was friendly and knowledgeable, providing helpful information without pressure. We appreciate you noting the efficiency of the sale and the clear communication regarding delivery.
Thank you,
Megan at Customer Care.

Rated 5 out of 5 stars

Me and my mum popped in to purchase a…

Me and my mum popped in to purchase a mattress, unfortunately we didn't have tons to spend this visit but we was welcomed in and shown around by Iqbal, who was really friendly and happy to show us around. They have pretty much every option for anyone's budget and needs, enormous display of beds/mattresses with most available in different firmness types, sizes, budgets ect, the showroom was impeccably clean, warm and inviting. Once we had picked the mattress, Iqbal made the transaction with us incredibly quickly and smoothly, he was very thorough, double checking all the order details were correct and that we was happy with it all while remaining friendly and professional. A very smooth and positive experience, highly recommend these guys. If I ever need a new mattress and have plenty of money I will definitely be going back to check out the expensive range!! 10/10 from me

November 7, 2025
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Reply from Bensons For Beds - Brighton

This is a fantastic review! Thank you for taking time to leave us some positive comments. We are thrilled that you love your new product and that you had great service while shopping with us Thank you, Anthea. - Team Bensons

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. I was served by Manisha who was very helpful in showing me the various options available and giving me time and space to come to a decision. Also, a huge "shout out" to Nick the manager who offered to dismantle my old bed frame so that it could be taken away for recycling. I don't have anyone who could do this so it was a huge help to me. THANK YOU. A friendly and professional team.

September 25, 2025
Unprompted review
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Reply from Bensons For Beds - Brighton

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the assistance you received in selecting your options and the extra help with dismantling your old bed frame. Thank you for your feedback,
Megan at Customer Care

Rated 5 out of 5 stars

Very helpful sales assistant

Very helpful sales assistant

November 2, 2025
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Reply from Bensons For Beds - Brighton

We're glad you had a positive experience with our sales assistant; we appreciate your feedback.
Please feel free to recommend us to friends and family!
Megan at Customer Care

Rated 5 out of 5 stars

Great Service

Nick was very helpful and patient.

October 31, 2025
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Reply from Bensons For Beds - Brighton

We appreciate you taking the time to share your positive experience. We're so glad to hear that you found our team member helpful and patient. Thanks for choosing us – we hope to serve you again,
Megan at Customer Care!

Rated 5 out of 5 stars

great service

Brilliant from start to finish. Nick was really good and very helpful. He made me try a lot of different mattresses but was not pushy in making me chose a certain one. He left it up to me.
Delivery men were in and out in no time and although given a 2 hour slot. They called 30 mins before

October 22, 2025
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Reply from Bensons For Beds - Brighton

We're happy to hear that you had a brilliant experience! We appreciate your positive feedback regarding the helpfulness and non-pushy approach during your mattress selection. We're also glad the delivery was prompt and efficient. Thank you,
Megan at Customer Care

Rated 5 out of 5 stars

Amazing service very excited to receive…

Amazing service very excited to receive our new bed!

October 19, 2025
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Reply from Bensons For Beds - Brighton

We appreciate your positive feedback! We are so glad you are excited about your new bed and enjoyed our service.
Thank you for your review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Ryan was patient and clear

Ryan was patient and clear in his explanations. We didn't feel rushed or pressured.

October 18, 2025
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Reply from Bensons For Beds - Brighton

We're glad you felt at ease with the pace and clarity. We appreciate your support and look forward to seeing you again.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service, very knowledgeable and helpful.
Thank you Ryan, would definitely recommend

October 20, 2025
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Reply from Bensons For Beds - Brighton

We appreciate your recommendation! We are happy to hear that you found our service excellent, and our staff knowledgeable and helpful. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Great service and knowledge from Ryan…

Great service and knowledge from Ryan and Iqbal helped us to get the bed and mattress we needed all in all an excellent service thank you

October 17, 2025
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Reply from Bensons For Beds - Brighton

We appreciate you sharing your positive experience. We are so glad to hear that our team members' service and knowledge helped you find the perfect bed and mattress!
Thank you for your review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Superb service

The missus and I popped into Bensons in Brighton just to do a bit of research and we were greeted by Ade, who gave some good pointers and suggestions on what would suit our needs.

We decided on the bed and mattress we wanted and we were guided through the whole process. Again, Ade was very helpful during this.

We've been using our new bed for 4 days and we are loving every second of it. It is extremely comfortable and we'll likely not get another bed for a very long time.

September 20, 2025
Unprompted review
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Reply from Bensons For Beds - Brighton

We're happy to hear that you received helpful guidance during your visit and that you are enjoying your new bed. Thank you for your review James – Lauryn at Customer Care 💜

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