Sales lady was really friendly and gave us good information. Then the delivery men we good very polite even took there shoes of before coming into the house which goes a long way .
Company replied
Location
Switch locationUnit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ Bristol, Avon, GB
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See what reviewers are saying
Very happy with our purchase. Excellent service from very pleasant staff. Delivery on time by friendly driver. Would not hesitate to recommend Bensons.
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but wa... See more
Company replied
The sales woman was really helpful and approachable, I loved her realness and common sense approach. I appreciated the sale as it made it affordable and nice to get it delivered in a few weeks giving... See more
Company replied
Company details
About Bensons For Beds - Bristol Imperial
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ, Bristol, Avon, United Kingdom
- 1179642525
4.8
Excellent
273 reviews
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The delivery lads beavered away in…
The delivery lads beavered away in awful hot weather. They were very polite. The bed is lovely. I'm very pleased.
June 28, 2026
Reply from Bensons For Beds - Bristol Imperial
We're so pleased you love your new bed and our delivery team provided polite service despite the hot weather. Thank you!
Team Bensons
Lady in Imperiual park store was great.
June 17, 2026
Reply from Bensons For Beds - Bristol Imperial
We're so glad you had a great experience! We appreciate your kind words.
Team Bensons
We were actually served by a new…
We were actually served by a new recruit who was pleasant and friendly. The manager discreetly supplied further information and indicated the probable bed I would need. All satisfactory. Thank you it is too soon to comment on delivery or comfort!
June 14, 2026
Reply from Bensons For Beds - Bristol Imperial
We're delighted to hear our team provided such a pleasant and helpful experience! We appreciate you sharing your positive feedback.
Team Bensons
We were not jumped on in store ,and…
We were not jumped on in store ,and were allowed to try out the beds first then the guy came over ,very straight forward purchase of the mattress,the delivery was on time and very quick and no mess .
May 30, 2026
Reply from Bensons For Beds - Bristol Imperial
We're so pleased to hear your mattress purchase was straightforward, from trying beds to on-time, quick, and clean delivery. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Bristol Imperial
We're delighted you're happy with your deal and our lovely staff. Thank you!
Team Bensons
Great service
All very smooth and efficient from initial ordering in branch to delivery of new mattress and disposal of old one
June 4, 2026
Reply from Bensons For Beds - Bristol Imperial
We're so pleased your experience, from ordering to delivery and disposal, was smooth and efficient. Thank you for your kind feedback!
Team Bensons
Staff in the Bristol Imperial park…
Staff in the Bristol Imperial park store were excellent
May 26, 2026
Reply from Bensons For Beds - Bristol Imperial
We're so glad our team provided excellent service. Thank you for your kind words!
Team Bensons
Lewis was friendly and helpful
Lewis was friendly and helpful, gave us advice but let us take time to decide.
May 24, 2026
Reply from Bensons For Beds - Bristol Imperial
We're so glad to hear you had a positive experience with our team. Thank you for your kind words!
Team Bensons
Very helpful staff
May 16, 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you!
Team Bensons - Jess
Purchasing a Divan
The whole experience of purchasing our Divan was made easier by the staff being very helpful guiding to what we wanted
May 15, 2026
Reply from Bensons For Beds - Bristol Imperial
We're so pleased our team helped make your Divan purchase easier by guiding you to what you wanted. Thank you!
Team Bensons
Reply from Bensons For Beds - Bristol Imperial
We appreciate your excellent feedback!
Team Bensons - Jess
Best mattress we have ever bought
Best mattress we have ever bought , so comfortable , the sales assistant who we dealt with to check out mattresses was do helpful, we then bought online following our visit, would highly recommended
January 25, 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you so much for the wonderful feedback! We’re thrilled to hear it’s the best mattress you’ve ever bought and that it’s so comfortable. Great to know our sales assistant was helpful during your visit and that ordering online worked smoothly afterwards. Thanks for the recommendation — it really means a lot to us!
Fantastic
From the very knowledgeable salesman in the Imperial Park (Bristol) store to the very courteous delivery drivers. Was kept up to date on delivery throughout. Excellent experience all round.
April 11, 2026
Reply from Bensons For Beds - Bristol Imperial
Lovely to hear! From knowledgeable in‑store advice to courteous delivery and great communication — that’s exactly what we aim for ⭐
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist
Chloe at benson for beds brislington is fantastic!
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but was honest about quality and durability. She even helped us take it to our vehicle.
April 15, 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you so much for the fantastic feedback! We’re delighted to hear Chloe at our Brislington store provided such knowledgeable, honest, and efficient support. Staying within budget while being clear about quality is exactly what we aim for — we’ll be sure to pass on your kind words to her.
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist💜
Knowledgeable sales man.
Knowledgeable sales man.
Quick delivery date.
Mattress delivered by two helpful men. Put in upstairs room. Plastic wrapping intact & box left on van.
Very pleased with price & quality of tempur mattress.
April 5, 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for such a great review! 😊 We’re delighted to hear our knowledgeable salesperson helped you find the right mattress, and that delivery was quick and smooth. It’s wonderful to know our delivery team took such good care, and we’re especially pleased you’re happy with the price and quality of your Tempur mattress. Enjoy many comfortable nights ahead,
Megan | Customer Care Specialist✨
Arrived on time mattress put where…
Arrived on time mattress put where required and extras delivered. Great service.
April 5, 2026
Reply from Bensons For Beds - Bristol Imperial
We're delighted to hear that your mattress arrived punctually, was placed as needed, and that the extras were delivered! We appreciate your feedback!
Reply from Bensons For Beds - Bristol Imperial
We appreciate your great feedback! 😊 We're so glad you received good advice and found our customer service helpful.
Excellent service from Spencer who…
Excellent service from Spencer who helped us pick the perfect bed for our needs and budget. Also Marcus who was helpful and friendly when sorting our order
March 31, 2026
Reply from Bensons For Beds - Bristol Imperial
Thank you for the lovely feedback! 😊 We’re delighted to hear Spencer helped you find the perfect bed to suit your needs and budget, and that Marcus was friendly and helpful in sorting your order. We’ll be sure to pass on your kind words to them both,
Megan | Customer Care Specialist⭐
Excellent service, excellent quality!
My experience with Bensons was fantastic from start to finish. Tracey was excellent on the day helping me pick my bed and additions. Delivery was set up for the following week. 2 days later I saw the price had reduced by almost £400. A quick call to Bensons and within an hour, Lewis had sorted out a refund to match the lower price and held the same delivery date - even got the price of the protection down in line with the new price! Day of delivery went smoothly, they arrived at the earlier end of my time slot and had everything unpacked, put together and tidied away within 90 minutes. Absolutely thrilled with my new bed which is gorgeous and excellent quality!
March 25, 2026
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
Wow — what an amazing review! 😊 We’re thrilled to hear Tracey helped you find the perfect bed, and extra glad Lewis could quickly sort out the price match and refund for you. It’s great to know delivery was smooth, efficient and right on time too. Enjoy your gorgeous new bed — here’s to many comfy nights ahead,
Megan | Customer Care Specialist💜
TV bed came without a TV
The tv I ordered was not with the delivery, I now have to wait another week to receive it! Also the head if the bed was damaged and has to be replaced.
March 25, 2026
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
We regret that your TV was missing from your order when this was placed and that the headboard arrived damaged. We appreciate your feedback and will look into these issues.
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