My partner and I attended the Bromborough branch yesterday to test a Simba mattress. We were approached immediately by Eve for support and guidance. Eve took her time to carefully explain the function... See more
Location
Switch locationUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from Andy at the Croft Retail Park, Bromborough. We wanted to purchase an electric adjustable single bed and an ordinary single bed and Andy went out of his way to find ones that ma... See more
Company replied
Outstanding service from the store team at the Croft Retail Park, Bromborough. Andy and Joe were both extremely knowledgeable and helped ensure our questions were answered and our purchase was s... See more
Company replied
There was a problem with the mattress we bought the manager and sales person could not do enough for us they slighted everything out so quickly a couple of weeks later we received a new mattress well... See more
Company details
About Bensons For Beds - Bromborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, United Kingdom
- 1513430043
4.9
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All went as expected
All went as expected. Phoned before they came. Within time slot. Friendly & efficient personnel.
Excellent service.
September 4, 2025
Reply from Bensons For Beds - Bromborough
We're happy to hear that everything went as expected and that our personnel were friendly and efficient! Thank you for your excellent feedback and for choosing our service, Megan at Customer Care
Commendable Staff
I wanted advise on current mattresses, no intention of buying, just needed info spur of the moment. Walked into your store after a terrible experience with your competitor, very close to you!. On entering a member of staff, busy at his desk, addressed me, stopped working and came over to me. Then began the best customer care experience. I was treated like a real person, discussed my sleeping habits and requirements, after which I was conducted to many beds, given the opportunity to try each one. The sales man "Joe" was incredibly knowledgeable as to all aspects of each product. His attitude consideration that my choice would be the best for me. In short, no pressure and yet so caring, my trust was such that I bought there and then. Now I had to get home and make arrangements to receive this large and expensive unexpected purchase. Joe, thank you so much, you are a credit to yourself and your employer. Best wishes, Bill.
August 26, 2025
Unprompted review
Reply from Bensons For Beds - Bromborough
We appreciate you taking the time to share your experience. We're glad to hear that you received excellent customer care and found our team member knowledgeable and helpful. It's wonderful that you felt comfortable and confident in making your purchase with us. Thank you for your kind words, Megan at Customer Care
The professionalism of the staff.
August 26, 2025
Reply from Bensons For Beds - Bromborough
We appreciate your feedback! We're happy our staff's professionalism met your expectations and provided you with a positive experience.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Bromborough
Thank you so much for your thoughtful review! We strive to listen to our customers and provide helpful solutions. We appreciate your feedback and look forward to assisting you in the future. 😀 #CustomerSatisfaction #HelpingHands #HappyCustomers
Bensons know their beds
Having went round many bed manufacturers. I would say Bensons the most knowledgeable. Gary in particular at your Bromborough branch listened to my back concerns and was patient and understanding. I have ordered the Igel 3000 pocket bed and storage much needed opted for the matching ottoman and headboard. Choice of colours great and material options. Delivery in three weeks wish was sooner but happy to wait for the correct bed for my back. I would recommend Bensons and Gary who has over 30 years of knowledge with beds. Thank you Bensons. Bed choice and knowledge is important and Gary knows his stuff.
August 22, 2025
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you so much for your amazing feedback! We are thrilled to hear that Gary from our Bromborough branch was able to assist you in finding the perfect bed to suit your needs. We strive to provide the best selection and knowledgeable staff to ensure the utmost comfort for our customers. Thank you for choosing Bensons, and we can't wait for you to enjoy your new Igel 3000 pocket bed with matching ottoman and headboard. Sweet dreams! 🛏️😴 #BensonsBeds #KnowledgeableStaff #SweetDreams
Good in house sales people not pushy…
Good in house sales people not pushy like most would recommend
August 20, 2025
Reply from Bensons For Beds - Bromborough
We're glad our sales team provided a great, pressure-free experience. Thank you for recommending us and sharing your positive feedback, Megan at Customer Care
Great advice from Garry
Great advice from Garry, good selection of beds and ideas shown and not rushed or pressured into purchase. Helpful with suggestions.
August 15, 2025
Reply from Bensons For Beds - Bromborough
We're happy to hear that you found our advice helpful and appreciated the selection and suggestions. Thank you for your positive feedback and for sharing your experience with us, Megan at Customer Care
Pretty difficult fault
Pretty difficult fault. Given time to try our beds in our price range but assistant on hand to answer questions.
August 14, 2025
Reply from Bensons For Beds - Bromborough
We're so glad that our team could assist you in finding the perfect bed for your needs! We aim to provide helpful and knowledgeable service to help make your shopping experience easier. Thank you for choosing us!
A great customer service from Joe (…
A great customer service from Joe ( staff at bromborough shop) .
Was a great explanation about the product and also great value for money, and Joe was very professional and explained all about the product .
Also give me all explain on paper , guarantee etc..was very good , I wish this days every was like Joe , great care for customer like me ...thank you Joe .
August 8, 2025
Unprompted review
Reply from Bensons For Beds - Bromborough
We appreciate you taking the time to share your experience with us Pedro. We're happy to hear that our staff provided excellent customer service with a great explanation of the product and its value. We're glad you felt well-cared for. Take care and we hope to see you again in the future, Megan at Customer Care
Very friendly shop on Croft retail park…
Very friendly shop on Croft retail park with a good range of stock. Garry was very helpful
August 9, 2025
Reply from Bensons For Beds - Bromborough
Thank you for your kind review! We strive to provide a welcoming environment with a great selection of products. We're glad Garry was able to help you out. See you again soon!
Excellent service
Excellent service the gentleman who helped us was brilliant he went into detail about everything, I had no intention of buying a bed that day but after all he told us I decided to purchase my bed that day well done Bensons.
August 2, 2025
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We are thrilled to hear that our team member went above and beyond to provide you with exceptional service and information. We are glad that you found the perfect bed and decided to purchase it on the spot. Thank you for choosing Bensons, Megan at Customer Care
Great service
Great service. Have ordered a few times over the last three years. This is my go to for beds and mattresses. Good value for money and great interest free credit options if needed!
July 29, 2025
Reply from Bensons For Beds - Bromborough
Thank you so much for your continued support and trust in us. We're thrilled to be your go-to for all your bed and mattress needs. And our interest free credit options make it even easier to get a good night's sleep without breaking your budget. See you again soon, Megan at Customer Care
Manager very efficient and patient
Manager very efficient and patient. A very good attitude at Bensons. I felt the wee truthful and great service. Thank you
July 21, 2025
Reply from Bensons For Beds - Bromborough
Thank you for your review! We are thrilled to hear that our manager provided efficient and patient service with a great attitude. We always strive to be truthful and provide excellent service to our customers. Thank you for choosing Bensons and we look forward to seeing you again, Megan at Customer Care
Reply from Bensons For Beds - Bromborough
Thank you for the kind words! We are thrilled to hear that Garry provided you with excellent service. We strive to provide top-notch service to all our customers. Thank you for choosing us, Megan at Customer Care
Good discount, great service
Good discount, knowledgable staff, great delivery, delivery staff polite and helpful
July 18, 2025
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We are so happy to hear that our staff was knowledgeable and our delivery service was excellent. We are committed to providing the best discounts and top-notch customer service. We hope to see you again soon, Megan at Customer Care
Great service
Very good service in shop
The delivery was excellent And the tracking was so helpful and accurate Very impressed
The men were very polite and helpful put the mattress on the bed
Overall perfect
June 18, 2025
Reply from Bensons For Beds - Bromborough
Thank you for your kind words and for choosing our shop! We're thrilled to hear that you had a great delivery experience and were impressed with our tracking system. Our team takes pride in being polite and helpful, and we're happy to hear we made your mattress delivery seamless. We appreciate your support and hope to see you again soon, Megan at Customer Care
Beds beds beds!
The service was excellent. We went in to buy a bed for our granddaughter and ended up buying ourselves a bed too! The lady spent lots of time helping us choose the right bed and mattress.
June 23, 2025
Reply from Bensons For Beds - Bromborough
We're happy to hear that you had an excellent experience and found the perfect beds for your granddaughter and yourselves. We appreciate you mentioning the assistance you received in choosing the right mattress. Take care Helen, Megan at Customer Care
Bought a bed (again)
Our bed needed replacing due to age - the gel in the mattress is no longer supporting as it used to and my wife is waking up with a bad back. The previous was also from Bensons so we were happy to come again.
Salesman was extremely helpful and not remotely "hard sell". We've gone for a newer and upgraded version of what we had before.
Post sale communication have all been good. Looking forwards to delivery in a few weeks.
June 17, 2025
Reply from Bensons For Beds - Bromborough
We're happy to hear that the salesman was helpful and that you found an upgraded version of your previous bed. It's great to know that the communication has been good, and we appreciate your positive feedback. We hope the new mattress helps with your wife's back issues. Take care, Megan at Customer Care
Picking a bed
We've been in several times and we have found that on each occasion the staff have been friendly and polite, introduced themselves when we entered the store but left us to wander around and look without hassled. when we enquired about various beds, they were very knowledgeable and gave us plenty of options before purchasing our desired bed. Excellent service
June 12, 2025
Reply from Bensons For Beds - Bromborough
We appreciate you taking the time to share your positive experience with us Stuart. We're happy to hear that our team provided excellent service and were helpful without being intrusive. Enjoy your new bed, Megan at Customer Care
Customer service very good
June 5, 2025
Reply from Bensons For Beds - Bromborough
We appreciate your positive feedback regarding our customer service! We are so glad to have met your expectations and provided a great experience. Take care, Megan at Customer care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.