Dave was brilliant helping me find the right mattress at the Bromborough store. Great with advice and suggestions (and patience) to help me find the best solution to suit my budget too. Great cust... See more
Location
Switch locationUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
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Everyone at Bensons from staff to delivery were knowledgeable, helpful and went above and beyond our expectations. We would happily buy from Bensons again. We love our new bed which looks great. The m... See more
Company replied
Joe was great in helping me pick the perfect mattress. He explained the different brands and their features, leading me to find the mattress for my needs. Great customer service.
I'm very surprised at myself giving a five star rating as my last experience of bed buying here was not good. However, Joe listened to what we wanted (and just as importantly to what we didn't!) and... See more
Company replied
Company details
About Bensons For Beds - Bromborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, United Kingdom
- 1513430043
4.8
Excellent
510 reviews
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Service & delivery review
Very accomodating, great communication and smooth delivery. Staff both in store and the delivery team very polite. Delivery team were respectful of my property.
August 12, 2026
Professional at all levels.
August 15, 2026
Delivery charges
Very happy with the bed i bought.
Not happy about the way i was charged for delivery.
When asked about delivery charges was told £49.99.
Told them i would pick it up in store and was told it’s still £49.99 if i picked up from the store.
Would’ve been 5star but for this
August 9, 2026
From sales to delivery everything was…
From sales to delivery everything was stress free
August 9, 2026
Joe was great!
Joe was great in helping me pick the perfect mattress. He explained the different brands and their features, leading me to find the mattress for my needs. Great customer service.
June 25, 2026
Brilliant mattress and service from Bromborough Store
Dave was brilliant helping me find the right mattress at the Bromborough store. Great with advice and suggestions (and patience) to help me find the best solution to suit my budget too.
Great customer service, great mattress and price and some extras thrown in.
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service with plenty of…
Great service with plenty of information. Lovely helpful staff
August 1, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! We're delighted to hear that you experienced great service and found our staff to be lovely and helpful, providing plenty of information. We truly appreciate your kind words.
Team Bensons
David
David was friendly, efficient and flexible. He was patient with us listening to our needs and finding us the best mattress. Thank you!
August 1, 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
We're so pleased to hear that David was friendly, efficient, and flexible. It's wonderful that they were patient and helped you find the best mattress for your needs!
Team Bensons
Hassle free experience
Very helpful staff member who made the experience of choosing a bed/mattress easy!
Not pushy - allowed us time to browse and try out and where on hand when needed.
July 25, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your lovely review! We're so pleased to hear our team made choosing your bed and mattress easy and comfortable. We appreciate your kind words about our no-pressure approach and are glad we could help when needed😊
Delivered product as promised on time…
Delivered product as promised on time in full, delivered with care and attention
July 26, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! We're delighted to hear that your order was delivered exactly as promised, on time and in full.
Thanks again for your support—it means a lot!✨
Reply from Bensons For Beds - Bromborough
Thank you for your great review! We're delighted to hear that you received helpful advice and support in choosing the right product for your needs. We appreciate your feedback and hope you enjoy your purchase😊
Buying from Bensons for Beds was…
Buying from Bensons for Beds was extremely satisfying. A great deal, quality bed annd mattress and excellent service from start to finish. Thank you Dave for the assistance in buying the, bed mattress and headboard. Thank you Baz and Andrew for the installation in the bedroom.
July 18, 2026
Reply from Bensons For Beds - Bromborough
We're so pleased to hear you had such a satisfying experience with us! It's wonderful that you found a great deal, quality products, and excellent service from start to finish. We're glad our team provided great assistance and installation.
Thank you for your positive review - Lauryn at Customer Care 💜
Go the extra mile
The staff at Bensons for Beds in Bromborough are always extremely helpful and friendly. They do go the extra mile to make the customer experience perfect. 10 out of 10 every time. Would definitely recommend.
July 21, 2026
Reply from Bensons For Beds - Bromborough
We're so pleased to hear that our team in Bromborough is always extremely helpful and friendly. It's wonderful that they go the extra mile to make your customer experience perfect every time. We truly appreciate your recommendation!
Thank you for your positive review - Lauryn at Customer Care
Great choice of products
Great choice of products at competitive prices, complemented by excellent service.
July 19, 2026
Reply from Bensons For Beds - Bromborough
We're so pleased you found a great choice of products at competitive prices, complemented by excellent service. Thank you for your kind feedback!
Team Bensons
Great service
Great service. Advised differences between various types of mattress. We're not pushy. Attentive staff unlike other mattress companies we had visited
July 16, 2026
Reply from Bensons For Beds - Bromborough
We're delighted to hear you received great service and found our staff attentive and helpful in explaining the differences between mattresses without being pushy. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Bromborough
We appreciate you sharing your positive experience with us. We are so happy to hear that you received great customer service. Thank you for your feedback!
Team Bensons
Great choice of beds and mattresses
Great choice of beds and mattresses.
Friendly and experienced staff,
I would definitely recommend to Friends and family.
5 star experience in Benson for Beds
The salesman was very helpful 👌
July 16, 2026
Reply from Bensons For Beds - Bromborough
We're so pleased to hear you enjoyed our wide choice of beds and mattresses, and that our staff was friendly and experienced. It's wonderful that you had a 5-star experience and would recommend us to friends and family! Thank you for your kind words.
Team Bensons
Everyone at Bensons from staff to…
Everyone at Bensons from staff to delivery were knowledgeable, helpful and went above and beyond our expectations. We would happily buy from Bensons again. We love our new bed which looks great. The mattress is a joy to lie on and gives a great night sleep. The recommended pillow for side sleepers means no more shoulder pain.
July 10, 2026
Reply from Bensons For Beds - Bromborough
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team, from staff to delivery, exceeded your expectations. We're especially glad you love your new bed and that the mattress provides a great night's sleep, and that the recommended pillow has alleviated your shoulder pain.
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