Excellent service from Andy at the Croft Retail Park, Bromborough. We wanted to purchase an electric adjustable single bed and an ordinary single bed and Andy went out of his way to find ones that ma... See more
Company replied
Location
Switch locationUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
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Outstanding service from the store team at the Croft Retail Park, Bromborough. Andy and Joe were both extremely knowledgeable and helped ensure our questions were answered and our purchase was s... See more
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Andy was great providing the initial information we needed then leaving us to roam around and look for ourselves, gave us a great deal when we selected the bed we wanted.
Company replied
Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced... See more
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Company details
About Bensons For Beds - Bromborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, United Kingdom
- 1513430043
4.8
Excellent
542 reviews
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Great service and great staff
September 4, 2026
Reply from Bensons For Beds - Bromborough
We're delighted to hear you received great service from our team! It's wonderful to know our staff made such a positive impression and helped make your experience an enjoyable one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
I was verbally missold the 40 day…
I was verbally missold the 40 day experience with a new mattress from the store manager. I can only understand this was a selling tactic to omit the downsides of swapping mattress if you aren’t happy with the comfort for any reason. He told me that I could change up to two times, didn’t say that I wouldn’t get the 25 percent off a different one if I exchanged, then I would also have to pay 10% of the cost of the mattress plus delivery fees. When visiting the store again to let them know I wanted to swap, the tone was very different! I felt like a pest and then heard all these terms and conditions that are so outrageous if he had told me when he was trying to make the sale I would never have purchased!
Really upset after spending 2445.00!
Bensons for beds have since got back to me and have been good sorting out a different mattress with no extra charges.
August 27, 2026
Reply from Bensons For Beds - Bromborough
Hello Nina,
Thank you for bringing this to our attention. We are very sorry to hear that you feel the 40 Night Comfort Guarantee was not explained clearly at the point of sale and that this has left you feeling misled and disappointed with your purchase experience. We will feed this back.
Thank you,
Megan | Customer Care Specialist
Wide range of beds and mattresses to…
Wide range of beds and mattresses to choose from,and try . Friendly helpful staff ,with no pressure to buy.
September 2, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! We're thrilled to hear you enjoyed our selection of beds and mattresses and found our staff friendly and helpful. We strive to create a pressure-free shopping experience. We look forward to assisting you again soon!
Very helpful
August 31, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We're thrilled to hear that you found our service helpful. Our team is dedicated to providing the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Reply from Bensons For Beds - Bromborough
Hi Paul,
Thank you for your review! 😊 We're delighted to hear you found our team knowledgeable and helpful, and that the installation was completed quickly and smoothly. We appreciate your feedback and hope you're enjoying your new bed!
Megan | Customer Care Specialist🛏️
Flawless
Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced everything up perfectly.
Cannot praise him more for making the experience so smooth!
September 1, 2026
Reply from Bensons For Beds - Bromborough
Hello Mr Stephenson,
Thank you for your fantastic review! 😊 We're thrilled to hear your experience was flawless. It’s wonderful to know that our manager was able to guide both you and your family friend through your purchases, making everything clear, smooth, and stress-free. We'll be sure to pass on your kind words to the team. Thank you for choosing Bensons for Beds, and we hope you both enjoy your new purchases for many years to come,
Megan | Customer Care Specialist
Really informative and helpful staff…
Really informative and helpful staff who weren't pushy and gave you space to decide. Great insurance terms and brilliant interest free repayments.
August 29, 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Hi Shawn,
Thank you for your wonderful review! 😊 We're delighted to hear our team was informative, helpful, and gave you the space to make the right decision without any pressure. It's also great to know our insurance options and interest-free repayment plans helped make your purchase even easier. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Bensons on Croft retail Wirral.greeted…
Bensons on Croft retail Wirral.greeted by Dave,very knowledgeable and helpful.great service.came away very satisfied,thanks Dave
August 29, 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful feedback! We're thrilled to hear that Dave provided you with knowledgeable and helpful service. Your satisfaction is our priority, and we look forward to welcoming you back to Bensons on Croft soon!
SAS style delivery
SAS style delivery. Out with the old, in with the new. Punctual and efficient.
August 23, 2026
Reply from Bensons For Beds - Bromborough
We're delighted to hear that your experience was punctual and efficient. Thank you for sharing your positive feedback with us!
Team Bensons
Great service
August 23, 2026
Reply from Bensons For Beds - Bromborough
Thanks for the feedback! 😊 We're delighted to hear you received great service. Thanks for choosing Bensons, and enjoy your new bed,
Megan | Customer Care Specialist🛏️
Service & delivery review
Very accomodating, great communication and smooth delivery. Staff both in store and the delivery team very polite. Delivery team were respectful of my property.
August 12, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your fantastic review! We're so pleased to hear that you found our service accommodating, our communication great, and your delivery smooth. It's wonderful that both our in-store and delivery teams were polite and respectful of your property.
Team Bensons
Professional at all levels.
August 15, 2026
Reply from Bensons For Beds - Bromborough
We're so happy to hear you found our team professional. Thank you for your wonderful feedback; we truly appreciate it!
Team Bensons
Delivery charges
Very happy with the bed i bought.
Not happy about the way i was charged for delivery.
When asked about delivery charges was told £49.99.
Told them i would pick it up in store and was told it’s still £49.99 if i picked up from the store.
Would’ve been 5star but for this
August 9, 2026
Reply from Bensons For Beds - Bromborough
Hey John,
Thank you for your feedback. 😊 We're delighted to hear you're very happy with your new bed. We appreciate your comments regarding the delivery charge and are sorry to hear this impacted your overall experience. Customer feedback like yours is invaluable in helping us review and improve our services. Thank you for choosing us and we hope you enjoy many comfortable nights on your new bed,
Megan | Customer Care Specialist🛏️
From sales to delivery everything was…
From sales to delivery everything was stress free
August 9, 2026
Reply from Bensons For Beds - Bromborough
We're so pleased to hear that your experience, from the initial purchase to the final delivery, was completely stress-free. Thank you for sharing your positive feedback with us!
Team Bensons
Joe was great!
Joe was great in helping me pick the perfect mattress. He explained the different brands and their features, leading me to find the mattress for my needs. Great customer service.
June 25, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! 😊 We're delighted to hear that Joe helped you find the perfect mattress. His knowledge and ability to explain the different brands and features clearly is exactly the kind of service we strive to provide. We'll be sure to pass on your kind words to him. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Bromborough
We're so happy to hear you received professional advice and friendly service. We appreciate your kind words!
Team Bensons
Brilliant mattress and service from Bromborough Store
Dave was brilliant helping me find the right mattress at the Bromborough store. Great with advice and suggestions (and patience) to help me find the best solution to suit my budget too.
Great customer service, great mattress and price and some extras thrown in.
July 31, 2026
Reply from Bensons For Beds - Bromborough
Hello Mr Brown,
Thank you for your fantastic review! 😊 We're thrilled to hear that Dave at our Bromborough store was able to help you find the perfect mattress. We'll be sure to pass your kind words on to Dave. Sleep well,
Megan | Customer Care Specialist⭐
Great service with plenty of…
Great service with plenty of information. Lovely helpful staff
August 1, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! We're delighted to hear that you experienced great service and found our staff to be lovely and helpful, providing plenty of information. We truly appreciate your kind words.
Team Bensons
David
David was friendly, efficient and flexible. He was patient with us listening to our needs and finding us the best mattress. Thank you!
August 1, 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
We're so pleased to hear that David was friendly, efficient, and flexible. It's wonderful that they were patient and helped you find the best mattress for your needs!
Team Bensons
Hassle free experience
Very helpful staff member who made the experience of choosing a bed/mattress easy!
Not pushy - allowed us time to browse and try out and where on hand when needed.
July 25, 2026
Reply from Bensons For Beds - Bromborough
Thank you for your lovely review! We're so pleased to hear our team made choosing your bed and mattress easy and comfortable. We appreciate your kind words about our no-pressure approach and are glad we could help when needed😊
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