I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and... See more
Company replied
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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See what reviewers are saying
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
Company replied
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS t... See more
Company replied
We received excellent service from the moment we walked into the shop to when we had our new mattress delivered yesterday. The member of staff was very helpful and encouraged us to try out which... See more
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Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.8
Excellent
370 reviews
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Friendly and knowledgeable staff
Friendly and knowledgeable staff. Good range of beds
October 13, 2026
Salesman was very informative and…
Salesman was very informative and helpful and did not pressure me in any way felt comfortable and felt he provided excellent service
October 10, 2026
May use AI-assist with repliesRead more
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Clean & tidy store displaying the…
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
October 5, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review Lorna! We're thrilled to hear you enjoyed your visit and appreciated our relaxed shopping atmosphere. Our team is always here to help if you need anything. We hope to see you again soon,
Megan | Customer Care Specialist
Would recommend
Right from the salesman to the delivery men the service was friendly, helpful and informative. Also, logging online to add on a service was a convenient option - nice touch.
September 28, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team and found our online service convenient. Your satisfaction is our priority, and we look forward to serving you again!
Mattress for better sleep
My wife and I were at a shop in Bury St Edmunds. This showroom is really good and have nice and professional staff.
September 25, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review! We're thrilled to hear that you and your wife enjoyed your visit to our showroom in Bury St Edmunds. Our team takes pride in providing excellent service, and your kind words mean a lot to us. We hope to see you both again soon!
I visited twice
I visited twice, once to look and second time to buy, different staff each time and both very helpful and friendly, great mattress and great price
September 17, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so happy to hear that our team provided such helpful and friendly service during both of your visits! It's wonderful to know you found a great mattress at a great price. Thank you for your kind words!
Team Bensons
Your guys that fitted the bed were…
Your guys that fitted the bed were excellent. I really like the bed but not sure about the mattress, still seams to hard at moment
September 19, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear our fitting team was excellent and you like your new bed! We understand your mattress feels a bit firm right now, and we hope it becomes more comfortable for you over time.
Team Bensons
Great product and service
I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and all went through very smoothly including easily rearranging the proposed delivery date. Kept informed throughout and delivered on time and with care and courtesy
September 1, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience at our Bury St Edmunds store and with your online order. Our team strives to provide excellent service, and it's great to know we met your expectations. We look forward to serving you again!
Regular updates on our order
Regular updates on our order. Polite and helpful delivery drivers
September 8, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're delighted to hear that you received regular updates on your order and that our delivery drivers were polite and helpful. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Bury St Edmunds
Hi Mr Rhodes,
Thank you for your review! 😊
We're delighted to hear that our sales team were knowledgeable, polite, helpful, and never pushy. We believe finding the right product should be an enjoyable experience, and we're pleased our team helped make that happen for you.
We really appreciate your kind feedback and hope to welcome you back again soon,
Megan | Customer Care Specialist⭐
Good all round experience
Helpful in store, kept up to date with progress and delivery without a hitch.
August 28, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback! We're thrilled to hear that our team provided helpful service and kept you informed throughout the process. Your satisfaction is our priority, and we look forward to serving you again soon!
Happy with both service offered and products received.
Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the service, products, and delivery. Would be happy to use for future purchases. Recommended.
July 14, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your fantastic review! We're thrilled to hear you had a great experience with us in Bury St Edmunds. It's wonderful to know you're happy with your bed, mattress, and pillow. We look forward to serving you again for your future purchases!
Ordered a new mattress
Ordered a new mattress. The sales person Devon was very helpful and described the various options without ever pushing us to buy. Came away very happy with our purchase.
August 25, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were helpful in describing the various options without any pressure. We're thrilled you're happy with your purchase!
Team Bensons
Great service ✨
Great service ✨
Lovely bed and mattress ✨
Delivery team were excellent ✨
August 24, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review! We're so pleased to hear that you experienced great service and are enjoying your lovely bed and mattress. It's fantastic to know our delivery team were excellent!
Team Bensons
The girl who dealt with our order
The girl who dealt with our order , delivery staff and quality of mattress all 5 star
August 22, 2026
Reply from Bensons For Beds - Bury St Edmunds
Hi Mr Harris,
Thank you for the fantastic feedback! ⭐😊 We're delighted to hear that every part of your experience, from placing your order to delivery and the quality of your mattress, was 5-star. We'll be sure to share your kind words with the team. Enjoy your new mattress and happy sleeping!
Megan | Customer Care Specialist✨
The delivery service was very good
The delivery service was very good, polite, and helped get the mattress upstairs.
August 20, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear that your delivery experience was excellent and that our team was polite and helpful in getting your mattress upstairs. Thank you for your positive feedback!
Team Bensons
Friendly and knowledgeable salesman
Friendly and knowledgeable salesman. Good choice and reasonable prices. We will definitely use Bensons again.
August 12, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your positive experience! It's wonderful to know that our salesperson was friendly and knowledgeable, and that you found a good choice of products at reasonable prices. We look forward to assisting you again in the future!
Team Bensons
Great service
I have purchased from Bensons for bed before, always been very happy with the service I received, and the same this time.
Good quality value for money and staff very helpful and knowledgeable.
August 5, 2026
Reply from Bensons For Beds - Bury St Edmunds
Hey Eileen,
Thank you for your continued loyalty and for choosing Bensons for Beds again! 😊 We're delighted to hear that we've consistently delivered the high level of service you've come to expect. It's wonderful to know you found our team helpful and knowledgeable, and that you're pleased with the quality and value for money of your purchase. We truly appreciate your support and hope you enjoy your new bed for many years to come,
Megan | Customer Care Specialist🛏️
Everything went smoothly from…
Everything went smoothly from purchasing the mattresses to the deliveries- great service
August 6, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review! We're so pleased to hear that everything went smoothly from your purchase to the delivery, and that you received great service. We really appreciate your positive feedback!
Team Bensons
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