Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the s... See more
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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We received excellent service from the moment we walked into the shop to when we had our new mattress delivered yesterday. The member of staff was very helpful and encouraged us to try out which... See more
Company replied
Ordered a new mattress. The sales person Devon was very helpful and described the various options without ever pushing us to buy. Came away very happy with our purchase.
Company replied
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS t... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.7
Excellent
356 reviews
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Good all round experience
Helpful in store, kept up to date with progress and delivery without a hitch.
August 28, 2026
Happy with both service offered and products received.
Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the service, products, and delivery. Would be happy to use for future purchases. Recommended.
July 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered a new mattress
Ordered a new mattress. The sales person Devon was very helpful and described the various options without ever pushing us to buy. Came away very happy with our purchase.
August 25, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were helpful in describing the various options without any pressure. We're thrilled you're happy with your purchase!
Team Bensons
Great service ✨
Great service ✨
Lovely bed and mattress ✨
Delivery team were excellent ✨
August 24, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review! We're so pleased to hear that you experienced great service and are enjoying your lovely bed and mattress. It's fantastic to know our delivery team were excellent!
Team Bensons
The girl who dealt with our order
The girl who dealt with our order , delivery staff and quality of mattress all 5 star
August 22, 2026
Reply from Bensons For Beds - Bury St Edmunds
Hi Mr Harris,
Thank you for the fantastic feedback! ⭐😊 We're delighted to hear that every part of your experience, from placing your order to delivery and the quality of your mattress, was 5-star. We'll be sure to share your kind words with the team. Enjoy your new mattress and happy sleeping!
Megan | Customer Care Specialist✨
The delivery service was very good
The delivery service was very good, polite, and helped get the mattress upstairs.
August 20, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear that your delivery experience was excellent and that our team was polite and helpful in getting your mattress upstairs. Thank you for your positive feedback!
Team Bensons
Friendly and knowledgeable salesman
Friendly and knowledgeable salesman. Good choice and reasonable prices. We will definitely use Bensons again.
August 12, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your positive experience! It's wonderful to know that our salesperson was friendly and knowledgeable, and that you found a good choice of products at reasonable prices. We look forward to assisting you again in the future!
Team Bensons
Great service
I have purchased from Bensons for bed before, always been very happy with the service I received, and the same this time.
Good quality value for money and staff very helpful and knowledgeable.
August 5, 2026
Everything went smoothly from…
Everything went smoothly from purchasing the mattresses to the deliveries- great service
August 6, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review! We're so pleased to hear that everything went smoothly from your purchase to the delivery, and that you received great service. We really appreciate your positive feedback!
Team Bensons
Good products and service
Good products and service, we were kept informed of delivery timings all along and the delivery went smoothly
August 6, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear that you're happy with our products and service. It's wonderful that we kept you informed about delivery timings and that the delivery went smoothly. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care
An excellent experience from start to finish
We received excellent service from the moment we walked into the shop to when we had our new mattress delivered yesterday.
The member of staff was very helpful and encouraged us to try out whichever mattresses we wanted, without rushing us - we were left to it.
Everything was explained in full and we were left in no doubt about anything.
We were kept informed every step of the way until we received our new product.
I would highly recommend this company!
August 7, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your excellent experience, from the moment you entered the shop to the delivery of your new mattress. It's wonderful that our staff provided such helpful service without any pressure, and that you were kept informed throughout the process. We truly appreciate your recommendation!
Team Bensons
Great sales assistant
The sales assistant in the shop was extremely helpful, taking time to understand our needs and then demonstrating the different options to us. She made the whole experience very enjoyable, even at the point when we had to pay.
July 21, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review! We're delighted to hear that our sales assistant was extremely helpful and took the time to understand your needs. It's fantastic that she made the entire experience enjoyable for you.
Team Bensons
From entering your premises in Bury to…
From entering your premises in Bury to delivery by Graham and Brian I received exemplary service. I was informed of the time that I was to expect my delivery and informed when your guys were 15 minutes away.
Well done all at Bensons!
July 25, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your fantastic review! We're delighted to hear that you received exemplary service from the moment you entered our Bury store right through to delivery.
We'll be sure to share your kind feedback with the team in Bury, as well as Graham and Brian. Thank you for choosing Bensons for Beds and for taking the time to share your experience. We truly appreciate your support and hope you enjoy your new purchase! 😊
Excellent customer service
July 20, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind review of our customer service
Team Bensons
Super Steve!
We were in desperate need of a new bed, Steve The Store Manager greeted us warmly, friendly but not over the stop. He gave us a chance to look around then offered us his expert opinions on what he thinks would suit us. He was knowledgeable and had great answers for everything. We had our daughter with us and he even entertained her. He offered drinks and was super patient when the card payment didnt go through straight away. He is an absolute asset to your Bury St Edmunds team. Few days later we changed our mind on our mattress for a different one and Steve got it sorted without a fuss.
May 24, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We are so pleased to hear about your excellent experience! It's wonderful that our store manager provided such friendly, knowledgeable, and patient service, even entertaining your daughter. We're glad they could sort out your mattress change without any fuss.
Very polite delivery drivers
Very polite delivery drivers and careful with the packages.
July 14, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased you found our delivery team polite and careful with your packages. Thank you for your kind feedback!
Mark had a lot of patience with me and…
Mark had a lot of patience with me and my husband very professional nothing was too much for him
July 5, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear our team member was professional and patient, making your experience a positive one. Thank you for your kind feedback.
Friendly and helpful, not pushy.
My partner and I had visited several stores in order to buy a mattress. Steve at Bensons for Beds, Bury St Edmunds was very helpful and friendly despite us turning up just 15 minutes before closing. He helped us find exactly the right product without being at all pushy.
June 11, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your positive experience in our Bury St Edmunds store. It's wonderful that our team member was helpful and friendly, and assisted you in finding the right product without being pushy.
Team Bensons
They told me delivery would be 18th…
They told me delivery would be 18th June day before had call to say time of delivery and sure as they said 7.30 bed was here delivery was excellent 2 lads were friendly just fully recommend bensons great experience from start to finish
June 21, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so happy to hear about your excellent delivery experience and that our team provided friendly service! Thank you for your kind recommendation.
Team Bensons
Excellent customer service
Greeted by Steve,very knowledgeable about what we were looking for.gave us some options and then left us to decide.
June 15, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so glad to hear you had such a positive experience with our team member. We appreciate your kind words and valuable feedback.
Team Bensons
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