Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the s... See more
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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See what reviewers are saying
We received excellent service from the moment we walked into the shop to when we had our new mattress delivered yesterday. The member of staff was very helpful and encouraged us to try out which... See more
Company replied
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS t... See more
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.8
Excellent
360 reviews
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Friendly and helpful, not pushy.
My partner and I had visited several stores in order to buy a mattress. Steve at Bensons for Beds, Bury St Edmunds was very helpful and friendly despite us turning up just 15 minutes before closing. He helped us find exactly the right product without being at all pushy.
June 11, 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your positive experience in our Bury St Edmunds store. It's wonderful that our team member was helpful and friendly, and assisted you in finding the right product without being pushy.
Team Bensons
They told me delivery would be 18th…
They told me delivery would be 18th June day before had call to say time of delivery and sure as they said 7.30 bed was here delivery was excellent 2 lads were friendly just fully recommend bensons great experience from start to finish
June 21, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so happy to hear about your excellent delivery experience and that our team provided friendly service! Thank you for your kind recommendation.
Team Bensons
Excellent customer service
Greeted by Steve,very knowledgeable about what we were looking for.gave us some options and then left us to decide.
June 15, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so glad to hear you had such a positive experience with our team member. We appreciate your kind words and valuable feedback.
Team Bensons
Reply from Bensons For Beds - Bury St Edmunds
We're so glad you found our service professional, helpful, and informative. Thank you for your kind words!
Team Bensons
All round good service in the shop
Friendly service in the shop. Delivery times agreed and met. Great service from the delivery team who kept us informed of eta, carried the bed upstairs and gave us advice on assembling it.
June 5, 2026
Reply from Bensons For Beds - Bury St Edmunds
We are so pleased you had such a positive experience with our team, from the in-shop service to the delivery and assembly advice. Thank you for your kind words!
Team Bensons
Great shop.
Every one was very helpful in the shop. Delivery was on time and bed put on the Base. A polite, friendly team from shop assistant to Delivery guys.
May 30, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased our team provided helpful assistance in-store and that your delivery was on time with a polite, friendly team.
Team Bensons
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your kind words! We are glad our service was friendly, efficient, and professional.
Team Bensons
New bed
Bensons for beds good company straight forward, delivery on time and drivers were great , I put the bed together myself with advice from drivers .
May 22, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your straightforward experience and on-time delivery. It's great our drivers were helpful!
Team Bensons
Very helpful and friendly staff
Very helpful and friendly staff. A hassle free process with a quick delivery
May 18, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased our staff was helpful and friendly, making the process hassle-free with quick delivery!
Team Bensons
Great service
Received great customer service from the start and throughout to delivery. Received regular updates regarding delivery times etc.
delivery drivers were quick to assemble bed and informative with how to look after mattress etc
Can’t fault the service received
May 10, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're delighted you received great customer service from start to finish! It's wonderful to hear about the regular updates and the helpful delivery team. Thank you for your positive feedback.
Team Bensons - Jess
Awesome job Bensons
Awesome job Bensons! Especially Steve the store manager at Bury St Edmunds. Quick, efficient no fuss all done in less than 15 minutes. Just awaiting arrival of our new Igel mattress.
May 4, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that your recent visit was quick and efficient. Thank you for acknowledging the team's efforts. We appreciate your positive feedback and hope you enjoy your new mattress!
Team Bensons
Great experience from shop ordering to…
Great experience from shop ordering to delivery on time and punctual
May 4, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're delighted that you had a great experience, from placing your order to the punctual delivery! Thanks for your positive feedback.
Team Bensons
Good experience.
Very helpful at the shop and the delivery was on time.
The delivery drivers installed my new mattress and disposed of the old one.
Very good.
May 2, 2026
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found our team helpful in-store and that the delivery was on schedule. It's great our drivers installed your new mattress and removed the old one!
Team Bensons
Excellent service from order to delivery.sed of delivery day and…pe
Perfectly advised of delivery day and time. Delivery men Knowledgeable about product and very quick to remove old mattress and replace with new one. A very pleasant experience.
April 23, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you! 😊 We’re delighted you were kept perfectly informed and that our delivery team were knowledgeable, quick, and made the whole experience so pleasant. Enjoy your new mattress! 🛏️✨
No sofa bed in store to view.
No sofa bed in store to view at BURY ST EDMUNDS Branch.
Staff member was not helpful when i asked her about what side the footrest was on and what the material was like etc.
Had a discount code which she also couldn’t apply which was from Bensons .
Delivery confirmation was at 9:15 pm the night before and another text at 6:20am and both without the correct TIME or thereabouts on delivery.
The sofa is left facing and easy to slot in and construct EXCEPT the last part the RIGHT ARM.
Over an hour gently pressing moving measuring etc and it’s not connecting .
Bensons have not followed up with a reply email to the manufacture, I have chased it myself 17 days later.
Staff instore cannot HELP if you buy from them online.
I ordered the Brooke sofa bed and received a Hampton sofabed ! Buy directly from the manufacturer not Bensons
April 17, 2026
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback and apologise that the sofa bed wasn't available to view in-store and for the unhelpful service you received. We're sorry about the difficulty assembling the right arm. We have contacted you regarding this issue so we can help put this right.
Thank you for your review - Lauryn at Customer Care.
Staff were knowledgeable and took time…
Staff were knowledgeable and took time to discuss amd understand what we were looking for.
April 12, 2026
Reply from Bensons For Beds - Bury St Edmunds
Fantastic! Taking the time to understand your needs is exactly what we aim for.
We truly appreciate your feedback,
Megan | Customer Care Specialist💤
Great service from Phill in Bury St…
Great service from Phill in Bury St Edmunds branch. Good knowledge about the type of mattress we wanted, what would suit and not at all pushy. Gave us the time to think, went and had a cup of tea and came back to make a purchase. Excellent service from Phill
April 20, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for the fantastic review! We’re delighted to hear Phill in our Bury St Edmunds branch provided such relaxed, knowledgeable service — we’ll be sure to pass this on,
Megan | Customer Care Specialist😊
Reply from Bensons For Beds - Bury St Edmunds
Really appreciate your feedback! A relaxed, easy experience is what we aim for.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Bury St Edmunds
We're pleased you received great and friendly service. Thank you for sharing your positive experience with our team!
Team Bensons - Jessica
Review of Bed purchase and delivery…
Very easy process from choosing the bed and the mattress in the store to the delivery of the goods to us. And taking away of our old items. This is the second bed we have purchased from Bensons for Beds in the past twelve months, have been happy with both purchases. However, I think that the delivery guys should be allocated more time to carry out the delivery and instruct the purchasers how to assemble the bed and fit the head board.
Perhaps you could offer an optional assembly service for a nominal fee.
April 10, 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your continued loyalty and kind feedback—we’re delighted to hear you’ve been happy with both of your purchases. We really appreciate your comments about the delivery experience and your helpful suggestion around additional time and optional assembly support,
Megan | Customer Care Specialist
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