Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the s... See more
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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We received excellent service from the moment we walked into the shop to when we had our new mattress delivered yesterday. The member of staff was very helpful and encouraged us to try out which... See more
Company replied
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS t... See more
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.8
Excellent
360 reviews
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Reply from Bensons For Beds - Bury St Edmunds
We appreciate your positive feedback! We're happy to hear that our customer service was helpful. Thank you for an amazing review – Lauryn at Customer Care 💜
Sales man was very good
Sales man was very good, listened to what we wanted, answered our questions and didn’t push us in a direction he thought would have been good. We was shown 4 different mattresses and tried them all
October 22, 2025
Reply from Bensons For Beds - Bury St Edmunds
We're glad you enjoyed your experience. It's great to hear that our team member listened to your needs and provided helpful options without pressure. Thank you for your positive feedback!
Lauryn at Customer Care 💜
On time regular updates, as promised
They provided a date the mattress would be delivered this was 2 weeks after order. Updates confirmed same date and then provided a two hour time slot with phone call30 mins before. All done exactly as promised and delivery within that timeframe and delivery men were courteous and respectful and placed mattress on bed, taking away packaging. Can’t ask for more.
October 13, 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that the delivery process met your expectations. It's great to know the updates were helpful and the delivery team was courteous and efficient. Thank you for your positive feedback,
Megan at Customer Care
Stress free and pleasant
From the sales person at the Bury St Edmunds a knowledgeable friendly experience and from the delivery team a very swift and efficient service
Many thanks to all
October 16, 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your positive feedback! We're happy to hear that you found the sales team knowledgeable and the delivery service swift and efficient.
Looking forward to seeing you again!
Megan at Customer Care
Very professional and friendly service…
Very professional and friendly service would recommend 👍
October 10, 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your recommendation and are so glad you found our service professional and friendly! Thank you for your support,
Megan at Customer Care
Excellent customer service
I cannot comment on the delivery service yet, but the in store customer service I received was excellent. The bury st edmunds store had a wide range of mattresses to choose from and I was given plenty of time to explore my options and test the mattresses for comfort without feeling pressured or rushed to make a decision. My expert on the day was gary who was brilliant. He gave me plenty of welcome useful and honest advice and I left the store happy with my choice and delighted with the service I received. Thank you.
September 27, 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found a wide range of mattresses and were given plenty of time to explore your options without feeling rushed. We appreciate your kind words regarding the useful and honest advice you received. Thank you for your review,
Megan at Customer Care
Chloe at Bury St Edmunds was very…
Chloe at the Bury St Edmunds store was very helpful - recommended!
October 3, 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you had a positive experience at our Bury St Edmunds store. We appreciate your recommendation and feedback.
Thank you,
Lauryn at Customer Care
Shop put through an incorrect order had…
Shop put through an incorrect order had to go though all again then Cancelled 2 days before delivery order sent to wrong depot then waited and waited 2 months
Had to chase and found that they had failed to reorder with no updates or any contact, if I hadn't chased I would still be waiting today poor service not recommended
Saying this when delivered guy's doing the delivery were. Great
October 2, 2025
Reply from Bensons For Beds - Bury St Edmunds
We apologise for the incorrect order and delivery issues. We're sorry about the lack of communication and the extensive delay you experienced. We appreciate your feedback and will investigate how to prevent similar situations.
We're glad to hear that the delivery has now been completed and that the delivery team was great.
Thank you,
Lauryn at Customer Care
New bed decision made
Gary was very helpful with advice but no pressure to purchase.
September 30, 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found our advice helpful and appreciated the no-pressure environment. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Third purchase from Benson for Beds…
Third purchase from Benson for Beds over the years. Another great experience. Gary at Bury St Edmunds store welcomed us and left us for a few mins. He then went through the pricing and offers. We then chose 2 single beds. Gary entered the details. He gave us a great 2 week approx delivery and we completed the transaction. So easy
September 20, 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you had another great experience with us. It's wonderful that the purchase of your single beds was so easy, and we appreciate your positive feedback regarding the service and delivery timeframe. Thanks for your continued support.
Thank you,
Lauryn at Customer Care.
Five star apart from the delivery team
Initial order in shop was five star. Very polite and pleasant sales staff who made sensible suggestions to help me with my budget and style. The bed shop next door were rude to us when we were shopping around - so we turned around and came back to Bensons and placed the order there and then!
Following this there was a deluge of 8 texts, 8 emails and eventually 2 phone calls to confirm the order and the delivery slot. No excuse for forgetting!
When delivery team arrived they were not pleasant to deal with however - they did not seem to understand or want to hear the instructions for where to place the bed frame boxes and the mattress and were frankly rude. This let down an otherwise very good experience.
The assembly of the bed done by myself and my young daughter was a doddle with easy to follow instructions and well packaged and clearly labeled components.
The final bed, the Alexis ottoman with a Simply memory pocket mattress, looks very smart and is good value for money.
Overall I would go back to Bensons despite finding the delivery team less than pleasant.
September 20, 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your experience. We're happy to hear that our sales team provided excellent service and helpful advice. We're sorry for the unpleasant delivery. We'll address this to improve our service. We're glad you found the bed assembly easy and are happy with your purchase.
Thank you,
Lauryn at Customer Care.
Showroom service and delivery information
It’s difficult to give a full review as the bed is not due for delivery until October.
The actual buying process was very good. We were served by Chloe who seemed very knowledgeable about the products on sale. She took us through the try out procedure to fund the right type of mattress and was very helpful. Once we had decided she explained what would happen next and discussed delivery dates and the procedures for delivery. We were also given a pack with all the relevant information.
We found prices very competitive and had been recommended by a family member who had recently bought two beds from Bensons and was really pleased with them
September 12, 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your experience with us Mr Stubbings. It's great to hear that the buying process was very good and that our team member was knowledgeable and helpful. We're glad that you found our prices competitive and had a positive recommendation from a family member.
Best Wishes,
Megan at Customer Care
Really great service at Bury St Edmunds…
Really great service at Bury St Edmunds store. Informative, friendly.
September 12, 2025
Reply from Bensons For Beds - Bury St Edmunds
"Thank you for taking the time to share your experience at our Bury St Edmunds store! We strive to provide informative and friendly service to all our customers. We hope to see you again soon!"
Excellent staff
September 5, 2025
Reply from Bensons For Beds - Bury St Edmunds
We’re grateful that you took the time to leave us a review Mr&Mrs Hunt. Thanks a lot, Megan at Customer Care
Great customer service
Sales assistant wasn't too pushey, she let us look around and answered all our questions when we were ready.
August 23, 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your experience. We're happy to hear that our sales assistant provided a helpful, no-pressure environment and answered your questions.
Take care, Megan at Customer Care
Very knowledgable staff
Very knowledgable staff good communication and no pressure selling. Great experience
August 23, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! Our team is dedicated to providing exceptional service and creating a pressure-free environment for our customers. We're thrilled to hear you had such a great experience with us!
No hassle I was treated very well no…
No hassle I was treated very well no pressure at all I needed some time to make sure.
August 15, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! We're glad you had a positive experience with us. We strive to create a welcoming and pressure-free environment for all our customers. We appreciate your business and hope to see you again soon!
Very helpful young lady just a bit too…
Very helpful young lady just a bit too expensive for us.
August 7, 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your feedback! We strive to provide excellent service and are always looking for ways to improve. We understand price can be a concern and we will definitely keep that in mind. We hope to have the opportunity to assist you in the future, Megan at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We're so glad you enjoyed our speedy, laid-back approach to service! We take great pride in providing a stress-free experience for all our customers. Thanks for the great review! Megan at Customer Care😀
Good choice
Good choice, staff helpful not pushy. Showroom could have done with a vacuum.
August 9, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your feedback! We are thrilled that you had a positive experience with our helpful staff. We apologise for the showroom and will make sure to address this issue. We appreciate your business and hope to see you again soon, Megan at Customer Care
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