Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the s... See more
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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We received excellent service from the moment we walked into the shop to when we had our new mattress delivered yesterday. The member of staff was very helpful and encouraged us to try out which... See more
Company replied
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS t... See more
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.8
Excellent
360 reviews
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Excellent service
Excellent service, knowledgeable staff. Very helpful showing the type of mattress required. No pushy staff, they allow you time to make your choice. Then explain about delivery time and costs for delivery and disposal of old items.
August 4, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for taking the time to leave us a review! We are so happy to hear that you had an excellent experience with our knowledgeable and helpful staff. We always aim to provide a pressure-free shopping experience and are glad you felt like you had plenty of time to make the right choice. Our delivery and disposal services are just another way we strive to make your experience as convenient as possible. Thank you for choosing our business!
Reply from Bensons For Beds - Bury St Edmunds
Thank you for taking the time to leave us such a positive review! We aim to provide excellent customer service and are glad to hear our staff was helpful and your experience was seamless. We appreciate your support, Megan at Customer Care
Positive experience
Steve was cheerful and informative. He wasn't pushy, just helpful. An all round positive transaction.
July 18, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for the positive review! We are thrilled to hear that Steve provided you with cheerful and informative service during your transaction. Our goal is to always be helpful without being pushy. Thank you for choosing us, Megan at Customer Care
Was greeted by Gary at the store in…
Was greeted by Gary at the store in Buryst Edmunds .
Guided us to the recommended beds for our needs and then let us carry on browsing without hassling.
Too guy
July 15, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you so much for your kind review! We are glad to hear that Gary provided you with excellent service and helped you find the perfect beds for your needs. Our priority is always to make our customers feel comfortable and at ease while shopping with us. We hope you enjoy your new beds, Megan at Customer Care😊
Excellent advice and service
As soon as we explained our situation, (moving with no date) the store manager, Steve, at Bury St Edmunds couldn't have been more helpful. He ascertained our budget, what we were after and gave us options, no pressure, he went off and made a coffee, ge wasn't hovering round us or anything. We never intended in buying this day, but he was so helpful with arranging a TBA delivery and of course there was a good offer on as well....so we bought our bed..
June 30, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you, Sarah, for your amazing review! We are so glad that Steve was able to assist you in finding the perfect bed for your move. Our team is always here to help and make your experience stress-free. Enjoy your new bed and thank you for choosing us,
Megan at Customer Care
The depth of Knowledge and confidence…
The depth of Knowledge and confidence in that knowledge that Mark has was brilliant and made the bed choosing and buying journey so much quicker, easier and more enjoyable that we thought it would be.
June 11, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! We take pride in providing knowledgeable and confident service to make your shopping experience a breeze. It was a pleasure helping you find the perfect bed! Take care, Megan at Customer Care
EXTRA INSURANCE ADDED TO PURCHASE!!!
EXTRA INSURANCE ADDED TO PURCHASE!!!
VISITED TODAY TO GET TWO NEW BEDS AND MATRESSES, ALL WAS OK UNTIL WE GOT HOME TO FIND WE HAD BEEN CHARGED £275.00 FOR INSURANCE!!
AFTER AN HOUR ON PHONE TO CUSTOMER SERVICE WE HOPEFULLY HAVE A REFUND.
DISGUSTING PRACTICE OF ADDING ON UNWANTED EXTRAS.
WOULD NEVER BUY AGAIN AFTER THIS RIP OFF.
June 20, 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We regret to learn about the unexpected insurance charge and the trouble you experienced Mr Tim. We appreciate you bringing this to our attention. As there are no order details attached, please reach out to us so we can resolve this directly with you: https://www.bensonsforbeds.co.uk/contact-us/
Thank you
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that our team members were friendly, knowledgeable, and clear. We appreciate your positive feedback and thank you, Megan at Customer Care
Steve (Bury st Edmund’s) helped us find…
Steve (Bury st Edmund’s) helped us find the perfect bed we’re looking for. It’s perfect for me and my husband who has almost completely different preference.
Thank you Steve ;)
June 14, 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found the perfect bed to suit both your needs! We appreciate you taking the time to share your positive experience. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your positive feedback and are so happy to hear that we were helpful. We hope you enjoy your delivery, Megan at Customer care
Chloe the young person who looked after…
Chloe the young person who looked after us was very helpful and considered to myhusband needs
May 23, 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that our team member was helpful and attentive to your husband's needs. Thank you for sharing your positive experience with us! Take care, Megan at Customer care
Very friendly sales representative who…
Very friendly sales representative who talked us through our options and helped us to decide on the right mattress for our budget
May 23, 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you taking the time to share your experience. We're pleased to hear that our sales representative was helpful in guiding you to the right mattress within your budget! Take care, Megan at Customer care
Good delivery
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS telling us shop could not help. Bed difficult to put together for 2 older people despite shop says it was easy.
May 14, 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback and are glad the delivery was good. We're sorry about the mismatched fittings and assembly difficulties. We'll review our processes to prevent this, Megan at Customer Care
dont open atill 10.20 this morning man…
dont open atill 10.20 this morning man was so rude . was going to by a bed i wont bee geting it from bury shop would show me around no servers at . went next door to dfs so much better there
May 12, 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We regret that the store's late opening and the service you received were unsatisfactory. We appreciate your feedback and will address this internally to improve our service. Thank you, Megan at Customer Care
Chloe the sales girl was very helpful…
Chloe the sales girl was very helpful and vrry professional. Also was very infomative.
April 30, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for sharing your positive experience with Chloe! We're thrilled to hear that she provided helpful, professional, and informative service. We'll make sure to pass along your kind words. Come back and see us again soon!
Sleep well, Team Bensons💜
We were shown what we needed as the bed…
We were shown what we needed as the bed will only be used occasionally and it was great to go straight to what we needed
April 23, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for taking the time to share your experience with us! We are delighted to hear that our team was able to assist you quickly and efficiently in finding the perfect bed for you. We appreciate your business and look forward to seeing you again in the future.
Sleep well, Team Bensons💜
Very friendly and professional staff
Very friendly and professional staff. Chloe was great to deal with.
April 22, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! Our goal is to provide exceptional service and we're glad to hear that Chloe made your experience a positive one. We appreciate your support and hope to see you again soon! 😊👍
Sleep well, Team Bensons💜
In the Bury St Edmunds Branch
In the Bury St Edmunds store, Gary was very helpful and knowledgeable. First Class Service
April 22, 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words about Gary and our Bury St Edmunds store! We pride ourselves on providing first-class service and it means a lot to us when our customers notice. We hope to see you again soon! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! Our team at [Business Name] takes pride in providing exceptional customer service. We are glad that our staff was able to assist you during your visit. We hope to see you again soon! #CustomerSatisfaction #ExcellentService
Reply from Bensons For Beds - Bury St Edmunds
We're glad you found our team helpful and appreciated our straightforward approach. Thank you for your positive feedback! Take care, Megan at Customer Care
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