Tracey at Bensons for Beds Bury was absolutely fantastic, she was very informative and knowledgeable regarding the stipulated requirements of our needs. She was very friendly throughout our visit and... See more
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Barry and Kelvin kept us updated on delivery and were on time. They were friendly and very helpful. When purchasing the bed the sales assistant not have been more helpful. Overall a superb experience.... See more
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Excellent service from start to finish, sales lady in the shop was helpful yet not pushing you to buy, purchased and everything explained clearly… lots of emails etc keeping me updated, delivery on ti... See more
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Yasmin at the Mill Retail Park in Bury first helped my sister with her purchase. There was a good discount of 25% off and we manages to get delivery included too. As I also needed a new mattress I dec... See more
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Company details
About Bensons For Beds - Bury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Halls Mill Retail Park, BL9 7AZ, Bury, Lancashire, United Kingdom
- 1617615440
4.9
Excellent
356 reviews
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Reply from Bensons For Beds - Bury
We're happy to hear that everything was perfect for you Brenda! Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Reply from Bensons For Beds - Bury
We appreciate your positive feedback! We are happy to hear you found our service friendly and our advice helpful. Take care, Megan at Customer Care
Good fast delivery happy with my bed
Good fast delivery happy with my bed . Great customer service
June 2, 2025
Unprompted review
Reply from Bensons For Beds - Bury
We're happy to hear that you are pleased with the fast delivery and your bed. We appreciate your kind words about our customer service.
Take care,
Megan at Customer Care
Great place to shop for a new bed.
Excellent range of beds across a wide price range. Brilliant customer service with knowledgeable staff. Lots of communication in the days leading up to delivery, so you know exactly what's happening.
May 26, 2025
Reply from Bensons For Beds - Bury
We're happy to hear you found a bed within your budget and that our team's knowledge and communication were helpful. Thank you for your positive feedback, Megan at Customer care
Bed purchase
Very well looked after at the Bury store. Staff friendly, professional and knowledgeable in helping us make our choice. Great service and communication.
Thank you.
May 26, 2025
Reply from Bensons For Beds - Bury
We appreciate you taking the time to share your positive experience at our Bury store! We're happy to hear that our team provided friendly, professional, and knowledgeable assistance. Thank you, Megan at Customer care
Mattress's
Excellent service from the second I walked in the store. Very attentive and helpful.
April 14, 2025
Reply from Bensons For Beds - Bury
Thank you for your kind words! We strive to provide excellent service and are thrilled to hear you had a great experience in our store. We hope to see you again soon!
Whole experience was fantastic
Whole experience was fantastic, from sales in the shop to fast delivery, and polite drivers.
April 14, 2025
Reply from Bensons For Beds - Bury
We are thrilled to hear that you had a fantastic experience with us! Our team works hard to provide top-notch service from start to finish. Thank you for choosing us!
Was lied about on dates of order
Family used bensons in past been brilliant (burnley branch) which has been closed down so went to the bury branch the advisor said she would look after me after checking the history of orders, ending up spending over 3.4k finding out could get it cheaper online also needed the order by first week of may was told order was going to be delivered in 14 days then found out a day after it was always on delay till 14 july was not happy at all wasted 2 days on calls to get this sorted out ended up cancelling the order what a load of time waste would not recommend
March 25, 2025
Reply from Bensons For Beds - Bury
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your order and the delivery delay. It's disappointing that your experience didn't meet expectations. We'll review your feedback to improve our service. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Bury
We're happy to hear that our team was knowledgeable and helpful. Thank you for taking the time to share your feedback with us! Take care, Megan at Customer care
Great experience
We went to look at renewing our bed. There were atleast 50 to choose from in the store. The sales man was very helpful and gave us plenty of information about every thing. Painless experience. Thanks
March 5, 2025
Reply from Bensons For Beds - Bury
We're happy to hear that you found what you were looking for! It's great to know the selection and assistance provided made your bed renewal experience painless. Thanks for your feedback, Megan at Customer Care
Yasmin was wonderful
Yasmin was wonderful. I told her I need a mattress that came rolled. Straight away she showed me what they had. Supplied me with a pillow to have a good lie one the mattress they had. The 1st one I tried was the one. Yasmin was very efficient. Said they had one in stock which saved delivery free so I bought a pillow with what I'd saved on delivery
February 1, 2025
Unprompted review
Reply from Bensons For Beds - Bury
We're happy to hear that you had a wonderful experience. We appreciate your positive feedback regarding the efficient service you received and that you found the perfect mattress. Thank you for sharing, Megan at Customer Care
Disaster of delivery , communication … pure lies !
Total disaster of communication, delivery 🚚 . Ordered mattress, base , headboard on 27/10/2024 . Was promised by store staff this would be delivered on the 10/12/2024, the delivery date was confirmed via email too. A few hours before scheduled delivery received a phone call that only by the mattress will not be delivered . For common sense reason I refused to accept delivery unless the mattress arrives too. The delivery order was rescheduled on three separate occasions! With only a few hours notice that the mattress would not be delivered . BensonsForBeds did not care that I suffered lost of earnings because on three occasions had to rearrange work commitment , collecting child from school. Finally my order arrived on Thursday 23/01/2025 . Mark and Brendon, great staff members , very helpful, polite. They both were the most positive aspect of this horrible experience. Three of us noticed that headboard worth more than £470 was soaked, damaged and also two pillows were soaked and dirty . Because allegedly I received pillows for free while buying the mattress , I accepted to take pillows ( please see the attached photos) but I refused to accept soaked, damaged headboard. Mark and Brendon supported my decision and they took it back reassuring me that BensonsForBeds would issue me new headboard and install it . That means I am awaiting now another visit and more likely rescheduling the visit base on my previous experience.
I have to also mention of very supportive and helpful staff from Bury store, especially store manager Glen who on number of occasions was helping me contacting customer service and explaining rational reasons why I had been feeling frustrated. Thank you Glen and all your staff members. This was not your fault.
So far the mattress is fine but I do not hold my breath
January 25, 2025
Unprompted review
Reply from Bensons For Beds - Bury
We appreciate you sharing your experience. We're sorry to hear about the communication and delivery issues, and the condition of your headboard and pillows. We're glad Mark, Brendon, and Glen provided positive assistance. We're addressing the headboard replacement. Thank you for your patience, Megan at Customer Care
Reply from Bensons For Beds - Bury
We're glad you find our assistant likable! Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Good service
Salesman very courteous,not pushy,very informative on all types of mattresses. We were very pleased with service given to us
January 10, 2025
Reply from Bensons For Beds - Bury
We're so pleased to hear that you were happy with the service you received. It's great to know the salesman was courteous, informative and not pushy.
Take care,
Megan at Customer Care
Kudos to Bensons (and Tracy Dempsey)
Purchase was seamless. I had looked online and knew what I wanted but needed to check the colour and ask a few questions so I popped into the Bury store. Tracy Dempsey helped me with the order and she was truly wonderful. She also connected me with a fitter called Nick. The bed was delivered on time and the guys took the massive boxes into the room of choice with Nick arriving not much later. Every bit of the service felt exemplary and I know I shouldn’t be surprised but I am! It was perfect.
December 31, 2024
Reply from Bensons For Beds - Bury
We're happy to hear that your purchase was seamless and that our Bury store was so helpful. It's great that the delivery and fitting service felt exemplary. Thank you for sharing your positive experience, Megan at Customer Care
Helpful not pushy
Lots of stock to try out. Good guidance and advice from Glenn - he listened, advised and gave space and time to make a decision. No pushy salesmanship - most welcomedly. Left feeling very happy with choice and service. Big thumbs up.
January 5, 2025
Reply from Bensons For Beds - Bury
We're happy to hear you found a great selection and appreciated the guidance. It's great to know the advisor listened and gave you space to decide. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Bury
We're so glad you found our guidance helpful and appreciated our sales approach. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Bury
We appreciate you sharing! We are so glad that our staff was friendly and provided excellent service during your visit with us.
Take care,
Megan at Customer Care
Tracey at the Bury store and Craig at…
Tracey at the Bury store and Craig at Middlebrook could not have been more helpful. Encyclopedic knowledge and not pushy in the slightest. Both incredibly friendly and personable. Personally, we buy from people, not shops. Tracey and Craig ensured we bought from Bensons.
December 28, 2024
Reply from Bensons For Beds - Bury
We're happy to hear that you had such a positive experience in our stores. It's great to know that our colleagues' knowledge and friendly approach made your decision to buy from us so easy. Thank you for your feedback, Megan at Customer Care
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