We had a really positive experience at Bensons for Beds in Cannock. Rachel, our sales assistant, was lovely from start to finish. She never once made us feel pressured and gave us plenty of space... See more
Company replied
Location
Switch locationUnit 10a Orbital Retail Park, Cannock, WS11 8XP Staffordshire, Cannock, GB
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See what reviewers are saying
Emma helped me chose my perfect bed. She was helpfu, attentive and knew the products inside out. She understood the support i needed for my health conditions and suggested options until i decided upon... See more
Company replied
The guy in the sales room, Luke, was knowledgeable of the products available and was able to advise us after listening to our needs. He was not pushy, as some salespersons can be, (had he have been,... See more
Company replied
Great support from sales staff helping me to find a good comfortable mattress match for me. Delivery was within one week and delivery was on time. I can’t fault my experience so far. I just hope the m... See more
Company replied
Company details
About Bensons For Beds - Cannock
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10a Orbital Retail Park, Cannock, WS11 8XP, Staffordshire, Cannock, United Kingdom
4.7
Excellent
110 reviews
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not happy
Shirley at the cannock store was loveley and helpful, she said that the delivery men would take the sofa bed upstairs. Upon delivery the men said that they did not unpack and assemble and left it in the hall. I'm late sixties and my husband late seventies, we managed to unpack the item and had an almighty haul to get it upstairs. W wont be using Bensons for Beds again.
October 7, 2026
Reply from Bensons For Beds - Cannock
Hello Sarah,
Thank you for your feedback. We're pleased to hear that Shirley at our Cannock store was lovely and helpful throughout your purchase.
Our sofa beds does not include assembly. However, we appreciate that the expectations set during the sales process did not align with the service you received, and we're sorry for any confusion this caused.
Your comments regarding the information provided in store and your delivery experience will be fed back to the relevant teams for review, as clear and accurate communication is extremely important to us.
Thank you,
Megan | Customer Care Specialist
Excellent helpful staff
Excellent helpful staff! Delivery was on time and assembled by two very helpful young men! Bed fantastic!
October 3, 2026
Reply from Bensons For Beds - Cannock
Thank you so much for taking the time to let us know how we did.
Excellent, friendly customer service
The member of staff was very helpful without being pushy, was knowledgeable and friendly and made the buying experience a good one.
September 26, 2026
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your wonderful feedback! We're thrilled to hear that our staff made your buying experience enjoyable. We strive to provide helpful and friendly service, and it's great to know we hit the mark. We look forward to serving you again soon!
We had a really positive experience at…
We had a really positive experience at Bensons for Beds in Cannock. Rachel, our sales assistant, was lovely from start to finish. She never once made us feel pressured and gave us plenty of space and time to look around and make our own decisions. Whenever we had questions, she was extremely knowledgeable and informative, and nothing was ever too much trouble.
I later phoned to place our order and spoke to Lisa, who was equally fantastic. She was incredibly patient, helpful and friendly throughout the whole process.
Both Rachel and Lisa made the experience so easy and enjoyable, and we would definitely recommend Bensons for Beds Cannock. Thank you both .
Rachael & Pat
September 20, 2026
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you so much for the lovely review, it was a pleasure meeting you all. many thanks Rachel
Great experience
Great experience. Delivery was very professional, and Dave great information regarding the care of my new mattress.
September 20, 2026
Reply from Bensons For Beds - Cannock
Thank you for taking the time for your review. Glad you had a great experience.
Reply from Bensons For Beds - Cannock
Hello Mr Wilkes,
We are very sorry to hear that this has been your experience with us. Please accept our sincere apologies for the frustration and disappointment this situation has caused.
We have discussed this matter with you directly and appreciate you taking the time to share your concerns.
Please be assured that we have also fed your feedback back internally so that it can be reviewed with the relevant teams and used to help improve our processes and customer experience going forward.
Thank you for bringing this to our attention, and once again, please accept our apologies for the inconvenience caused,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Cannock
Thank you for your kind words! We're thrilled to hear you enjoyed our staff and selection. We strive to provide the best experience for our customers, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Great support from sales staff helping…
Great support from sales staff helping me to find a good comfortable mattress match for me. Delivery was within one week and delivery was on time. I can’t fault my experience so far. I just hope the mattress meets my needs and expectations.
September 8, 2026
Reply from Bensons For Beds - Cannock
We're so pleased to hear you had such a positive experience with our sales team and that your delivery was prompt and on time! We truly hope your new mattress brings you many nights of comfortable and restful sleep.
Team Bensons
I received amazing customer service…
I received amazing customer service from Emma in store. I popped into store to see if they had the furniture I was looking at online but due to the store size they did not have it however Emma approached me asked if I wanted to order it in or she would check another store to see if they had it available there. I went away feeling very confident and actually wanted to spend my money with that store due to the excellent customer service I had received. I went back later on that day she ran through my full order ran through the full invoice and costs. I felt she actually wanted to spend time with her customers rather than take your money and rush you out the door. She’s a credit to the team. Thanks Emma
September 8, 2026
Unprompted review
Reply from Bensons For Beds - Cannock
We are absolutely thrilled to hear about your wonderful experience in our store! It's fantastic to know that one of our team members provided such excellent service, going above and beyond to ensure you felt confident and valued. We're delighted that you felt she genuinely wanted to assist you and take the time to help with your order.
Team Bensons
Emma helped me chose my perfect bed
Emma helped me chose my perfect bed. She was helpfu, attentive and knew the products inside out. She understood the support i needed for my health conditions and suggested options until i decided upon my final choice which is fantastic and exactly what i was looking for. She is a credit to your company. Dont even bother going through the door in Dreams, Bensons is a far superior company.
September 7, 2026
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your wonderful feedback! We're thrilled to hear that Emma provided you with such attentive service and helped you find the perfect bed for your needs. Your satisfaction is our priority, and we appreciate your kind words about our team. We look forward to serving you again!
Everything great
Good customer service, fantastic products and excellent communication
August 21, 2026
Reply from Bensons For Beds - Cannock
We're so pleased to hear you experienced good customer service, fantastic products, and excellent communication. Thank you for your wonderful feedback!
Team Bensons
Lovely bed just what we wanted.
Lovely bed just what we wanted.
Was kept informed at all stages.
The bed was delivered on time and looks lovely in the bedroom.
August 21, 2026
Reply from Bensons For Beds - Cannock
We're so pleased to hear that your bed was just what you wanted and that you were kept informed every step of the way. It's wonderful that it arrived on time and looks lovely in your bedroom!
Team Bensons
Brilliant service from Rachel
Brilliant service from Rachel. She wasn’t pushy, but really helped us to choose the right bed. We would wholeheartedly recommend this company and Cannock in particular. Thank you for giving us such a special experience.
August 18, 2026
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your wonderful feedback! We're so pleased to hear that our colleague provided such brilliant service and helped you choose the perfect bed without any pressure. We truly appreciate your recommendation and are delighted you had a special experience.
Team Bensons
Excellent service 👏
July 30, 2026
Reply from Bensons For Beds - Cannock
Thank you for your review. We are glad you enjoyed our service.
Team Bensons
This was a seamless and faultless…
This was a seamless and faultless experience right from when we entered the shop to the actual delivery of our purchase. Communication was excellent throughout.
July 24, 2026
Reply from Bensons For Beds - Cannock
Hi Emma,
Thank you for your fantastic review! We're delighted to hear that everything went smoothly from your first visit to the final delivery. It's wonderful to know that our team provided excellent service and communication throughout the entire process.
We really appreciate your kind words and thank you for choosing us,
Bensons for Beds😊
A very happy customer
The staff at the store were from the start very helpful and considerate with the respect expected from a customer, I was notified at each stage of the way from order to delivery with the delivery people being helpful as were the shop staff.
July 20, 2026
Reply from Bensons For Beds - Cannock
We're so pleased to hear that our staff were very helpful and considerate from the start. It's wonderful that you were notified at each stage, from order to delivery, and that our delivery team was also helpful.
Team Bensons
visit to store was relaxed
visit to store was relaxed, no pushy salesperson. matresses were explained and all went well. delivery was on day promised at time given, all staff were friendly knowledgable and efficient.
July 16, 2026
Reply from Bensons For Beds - Cannock
We're so pleased to hear that your visit was relaxed and that our team explained the mattresses well. It's wonderful that your delivery was on time and that all our staff were friendly, knowledgeable, and efficient!
Team Bensons
No hard sell
No hard sell. Good quality products at affordable prices with loads of choice. Staff very knowledgeable and helpful and so friendly. It was a pleasure to spend my money there.
July 12, 2026
Unprompted review
Reply from Bensons For Beds - Cannock
We're so pleased you had such a positive experience with our team and found our products to be of good quality and affordable. It's wonderful to hear that our staff were knowledgeable, helpful, and friendly. Thank you for your kind words!
Team Bensons
Very Helpful
They had my old order on record which meant I could order over the telephone. Rachel who took my order was very helpful.
July 17, 2026
Reply from Bensons For Beds - Cannock
We're so glad to hear that we could make your ordering process easy and that our team member was very helpful. We appreciate you sharing your positive experience!
Staff in store were absolutely amazing
Staff in store were absolutely amazing! Delivery service was good, on time and friendly staff.
July 6, 2026
Reply from Bensons For Beds - Cannock
We're so pleased you found our in-store staff amazing and that your delivery service was on time with friendly staff. Thank you for your kind feedback!
Team Bensons
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