The guy in the sales room, Luke, was knowledgeable of the products available and was able to advise us after listening to our needs. He was not pushy, as some salespersons can be, (had he have been,... See more
Company replied
Location
Switch locationUnit 10a Orbital Retail Park, Cannock, WS11 8XP Staffordshire, Cannock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
visit to store was relaxed, no pushy salesperson. matresses were explained and all went well. delivery was on day promised at time given, all staff were friendly knowledgable and efficient.
Company replied
I had great service from this company. I have used a competitor for years but last time I received a sub-standard product delivered by the most obnoxious driver I have ever encountered. By contras... See more
Company replied
Very nice in shop experience with Rachel made us welcome explained when asked differant questions nicely set out shop floor. only thing missing was being offered a cup of coffe like other bed reta... See more
Company replied
Company details
About Bensons For Beds - Cannock
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10a Orbital Retail Park, Cannock, WS11 8XP, Staffordshire, Cannock, United Kingdom
4.8
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Cannock
We're happy to hear that your experience was easy and straightforward. We appreciate your feedback very much.
Thank you,
Lauryn at Customer Care.
The fantastic customer service
September 20, 2025
Reply from Bensons For Beds - Cannock
We appreciate you taking the time to share your experience with us; we are so happy to hear you received fantastic customer service.
Thank you,
Lauryn at Customer Care.
Professional,friendly service
August 22, 2025
Reply from Bensons For Beds - Cannock
Thank you for your kind words! We pride ourselves on providing professional and friendly service to all of our customers. It's our pleasure to make sure you have a positive experience with us.
Reply from Bensons For Beds - Cannock
We appreciate your kind words Mrs White! It's great to know our staff and service met your expectations. Thank you for your positive feedback, Megan at Customer Care
Excellent display of mattresses and beds
We were taken care of by Emma who was very professional and knowledgeable. We were very happy with our purchase and 0% finance was nice option.
July 22, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for choosing our business and for taking the time to leave this amazing review! Emma is one of our top team members and we are thrilled that she provided you with exceptional service. We are glad you are happy with your purchase and our financing options. We appreciate your support, Megan at Customer Care
Great service from bensons
Your Cannock store staff were amazing they helped my elderly mother get the bed she wanted they were extremely friendly and made the experience a great one this along with the delivery service which filled all expectations and those guys were polite and friendly too well done bensons I will definitely recommend you to everyone in future 😁👍
June 26, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your wonderful review! We are thrilled to hear that our staff at our Cannock store went above and beyond to assist your mother and make her experience a great one. We pride ourselves on providing excellent customer service and we are so happy to have exceeded your expectations. Thank you for choosing Bensons, we appreciate your recommendation and look forward to seeing you again in the future! Megan at Customer Care
BENSONS FOR BEDS is a great company to…
BENSONS FOR BEDS is a great company to but a bed from very easy lots on offer very good prices excellent service and delivery service cant say enough good things about them great company
July 1, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your positive review! We strive to provide a wide selection at affordable prices and exceptional service for our customers. We're glad you had a great experience shopping with us and we appreciate your support, Megan at Customer Care
Excellent customer service
All of the staff looked after us by helping my mom to choose her new bed. Everything was explained and we were made to feel welcome.
June 11, 2025
Reply from Bensons For Beds - Cannock
We're delighted to hear that our team provided excellent care in helping your mom select her new bed Leigh. We're glad you felt welcome and that everything was explained well. Take care, Megan at Customer Care.
Great experience
Staff were friendly, helpful and knowledgeable without the hard sell. Emma, who served us knew and was passionate about the products.
From browsing to delivery to assembly, the process was easy
June 13, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy to hear that our team was helpful and knowledgeable, and that you found the process easy from start to finish. We appreciate your positive feedback Mr Martin, Megan at Customer Care
Friendly informative staff
Friendly informative staff. Swift and easy transaction.
June 9, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We appreciate you taking the time to leave us a review. We're happy to hear that our staff was informative and friendly, and your transaction was swift.
Take care, Megan at Customer Care
The lovely lady Rachel who served me…
The lovely lady Rachel who served me answering any questions had and was so helpful
June 7, 2025
Reply from Bensons For Beds - Cannock
We're happy to hear that you found our team member so helpful and that they were able to answer your questions. We appreciate your positive feedback! Take care, Megan at Customer Care
Reply from Bensons For Beds - Cannock
We appreciate your kind words! We are happy to hear that you found our team friendly and helpful, and that you did not feel rushed. Take care, Megan at Customer Care
Excellent service from shop to…
Excellent service from shop to delivery. ALL staff friendly, helpful and polite.
May 30, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We appreciate your kind words regarding the excellent service from our shop to delivery. We are so glad you found our staff friendly, helpful, and polite. Thank you, Megan at Customer Care
Brilliant
My customer rep was Suzanne, and the overall experience was brilliant from start to finish.
May 26, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy to hear that your experience was brilliant. We appreciate you taking the time to share your positive feedback with us; it means a lot to our team! Thank you, Megan at Customer Care
Terrible service from start to finish
Terrible service from the very beginning.
Mistakes from sitting in the shop, getting the price wrong, delays and changing delivery dates, then a delivery no show (due to an error with their system apparently) resulting in us having to sleep on the floor for 10 days due to taking our bed down expecting delivery which did not arrive.
Then finally when it does arrive, the product was dirty and the delivery guys did not deliver to the room.
Shocking service!
May 16, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're very sorry to hear about the issues you experienced, from the initial order mistakes and delivery problems to the condition of the product upon arrival and delivery to the room. We appreciate you bringing this to our attention, and we'll review our processes. Megan at Customer Care
Suzanne was very helpful
Suzanne was very helpful, polite and patient, listened to our needs and explained everything to us without being pushy
May 13, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your kind words, ! Our team aims to provide helpful and informative assistance without being pushy. We're glad we could meet your needs. See you again soon!
The purchasing experience
The whole purchasing experience in store was enjoyable without being overdone
May 7, 2025
Reply from Bensons For Beds - Cannock
Thank you for your review! We strive to create a pleasant experience for our customers without being overwhelming. We're glad you enjoyed your time in our store and we would love to welcome you back again soon.
Sleep well,
Team Bensons💜
Reply from Bensons For Beds - Cannock
Thank you for your kind words! Providing exceptional customer service is our top priority. We're delighted to hear that our sales staff went above and beyond to assist you. We appreciate your business and look forward to serving you again. Sleep well, Team Bensons💜
Good Experience
Liked that the staff did not pounce on you as soon as you walked in the door, giving time to browse.
When we decided on what bed / mattress we wanted to look at, Sue, the sales lady who spoke to us, was helpful & informative, but without us feeling pressured to buy anything.
March 23, 2025
Reply from Bensons For Beds - Cannock
We appreciate your feedback! We're glad you liked the relaxed browsing experience and found our team member helpful and informative without feeling any pressure. Thank you for sharing, Megan at Customer Care
Rude & insulting staff at Cannock branch
RE: Unit 10a, Orbital Retail Park, Norton Canes, Cannock WS11
I visited the store on 16th February 2025 where my husband and I once we approached the desk area were greeted by two female members who were seated there.
Initially they were pleasant upon greeting us and we were the only customers in the store but when my husband asked them for help and requested information on single beds in terms of sizing the older lady openly stated very dismissingly that she had "no idea what metrics my husband is going on about and that she only knew it to be in feet measurements as per what she's been taught". My husband let this dismissive response pass and proceeded to discuss single beds.
I then approached and asked about single beds where the same older lady questioned about "divan" beds. I replied I'm unsure what a "divan" bed was in which the other lady with brown hair began laughing hysterically and the older lady proceeded to roll her eyes. My husband clearly pointed out to both the staff members that it's not every day we buy beds and walked away annoyed and actually proceeded say to both the staff members that he was leaving to go next door to Dreams furniture.
I realising how rude they were, both staff members then tried to make an attempt to leave the desk area to help us. My husband at this point was unhappy and walked away however in order to diffuse the situation I then interacted and spoke with the older lady regarding information on beds.
We left that store feeling very insulted. And then went next door to Dreams whereby we purchased 3 single high speck beds and 3 single mattresses, a king size bed and mattress totalling £9695.
The service in Dreams was amazing and not once were they insulting or condescending.
These sales assistants are a very poor representation of the company and both really need to be re-trained not only in customer service but also on product service.
I have contacted bensons for beds but no acknowledgement whatsoever
February 16, 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We appreciate you sharing your experience. We're sorry to hear that the service you received did not meet expectations, especially regarding product knowledge and customer interaction. We'll address this with our team to improve training and ensure a more respectful environment for all customers. We value your feedback, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.