The delivery of my new mattress for my spare room was quick an efficient. The two men took care in both removing the old mattress and installing the new one in a fairly small house. Many thanks.
Company replied
Location
Switch locationUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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See what reviewers are saying
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
Company replied
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... See more
Company replied
I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege... See more
Company replied
Company details
About Bensons For Beds - Cardiff Gate
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, United Kingdom
- 2920541950
4.8
Excellent
469 reviews
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My second purchase from benson for beds…
My second purchase from benson for beds and they were fantastic in store to delivering the bed. The whole experience has been 100% fantastic . My mattress is comfy and I also purchased Igel pillows which are great too.
May 3, 2026
Reply from Bensons For Beds - Cardiff Gate
We're so glad to hear that your experience, from the store to delivery, was fantastic! It's great to know you find your mattress comfy and love your new pillows. Thank you for your positive feedback on your second purchase!
Team Bensons
It has been a great end to end…
It has been a great end to end experience from being cared for in our product selection choices, delivery arrangements, after sale communications right through to delivery and assembly. Thank you. Stress free and peace of mind throughout.
May 1, 2026
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that your experience, from product selection to assembly, was stress-free. Thank you for your positive feedback; we appreciate you taking the time to share it.
Team Bensons
Fantastic experience staff ever so…
Fantastic experience staff ever so friendly no pressure on selling they gave us time to choose.
April 19, 2026
Reply from Bensons For Beds - Cardiff Gate
We appreciate your feedback! We're so glad to hear you had a fantastic experience and that our team was friendly and gave you time to choose.
Team Bensons
Excellent service
Excellent service from beginning to end.
Andy in the store to John delivering the goods
April 19, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your lovely feedback! We’re delighted to hear you received excellent service from start to finish, from Andy in store right through to John on delivery.
Take care and see you again soon,
Megan | Customer Care Specialist
Great customer service in store…
Great customer service in store especially Jo who was very helpful and professional and not at all pushy ! She helped us choose our perfect bed and mattress! Thank you!
Delivery service was excellent, quick and great communication.
Also fantastic service from the men who put our bed together at home! Thank you!
April 5, 2026
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you received great customer service in our store and found the perfect bed and mattress. We appreciate your positive feedback regarding our delivery and assembly services. Thank you for your positive review – Lauryn at Customer Care 💜
Brilliant service by Liz
Brilliant service by Liz , really helpful without feeling we were being pushed into a sale
April 9, 2026
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that our service met your expectations! It's great to know you felt supported without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Staff were very helpful and friendly…
Staff were very helpful and friendly and helped us to decide the best package for us.
April 19, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your lovely feedback! We’re glad our team could help you find the right package for your needs.
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
The staff in store were very helpful
The staff in store were very helpful. Delivery dates were arranged easily.
Staff brought the mattress at the expected time, it was put into place and the old one taken away with no problems.
April 17, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your feedback! We’re really pleased to hear our in‑store team were helpful and that arranging delivery was nice and easy. It’s great to know everything arrived on time, was set up smoothly, and the old mattress was taken away without any hassle.
Thank you for your positive review - Lauryn at Customer Care 💜
Cardiff Gate branch…
Elizabeth in the Cardiff Gate branch was simply fantastic. Took the time to show us a good number of mattresses and Ottoman style beds that would work with our unique situation. Without any kind of pressure, we ordered both a new bed and mattress and it was delivered by two chaps and assembled much faster than what I could ever do and on the day promised.
February 28, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for the fantastic review! 😊 We’re delighted to hear Elizabeth at our Cardiff Gate branch was so helpful and took the time to find the right mattresses and ottoman beds for your needs—without any pressure. It’s great to know delivery and assembly were quick and right on schedule too. Enjoy your new bed and mattress.
- Megan | Customer Care Specialist🛏️
They were all great in the store and…
They were all great in the store and the customer service on the phone was brilliant
March 30, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your kind feedback! We’re delighted to hear the in‑store team were great and that our phone customer service was brilliant too.
Take care and see you again soon,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Cardiff Gate
Thanks so much for your 5 star review Michael! We’re glad we could help — helpful is kind of our superpower 😄
We appreciate you choosing us,
Megan at Customer Care
Reply from Bensons For Beds - Cardiff Gate
Thank you for giving us 5 stars Miss McNeill! We’re thrilled to hear everything was amazing from order all the way to delivery 🚚✨ Really appreciate your kind words,
Megan at Customer Care
Reply from Bensons For Beds - Cardiff Gate
Thank you for giving us 5 stars! So glad to hear our team were friendly, helpful and full of know‑how 😊✨ We appreciate you taking the time to share this,
Megan at Customer Care
Great new bed
From the start helpful and cheerful staff, new bed selected, delivery date given, arrangements made for removal of of old bed and new one assembled. Both delivery men polite and helpful. All good.
March 16, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for giving us stars Yvonne! We’re so pleased to hear you were looked after by helpful and cheerful staff right from the start. Great to know you found the perfect new bed, had everything arranged smoothly — from delivery to removal of your old bed — and that the delivery team were polite and helpful throughout. All round, a wonderful experience and we really appreciate your feedback,
Megan at Customer Care💤
Reply from Bensons For Beds - Cardiff Gate
Graeme Shumack,
We are so happy to hear that you had an excellent experience with both our sales and delivery teams! Thank you for your positive feedback.
Team Bensons - Jessica
The staff were very knowledgeable and…
The staff were very knowledgeable and welcoming. We were encouraged to try the beds. We didn't feel uncomfortable doing so.
February 28, 2026
Reply from Bensons For Beds - Cardiff Gate
Judith Devine,
We're delighted you found our staff knowledgeable and welcoming! It's great to know you felt comfortable trying the beds. Thanks for your positive feedback.
Team Bensons
Reply from Bensons For Beds - Cardiff Gate
Jane,
We appreciate you sharing your experience! We are so happy to hear that you found our service excellent and highly recommended.
Team Bensons
Reply from Bensons For Beds - Cardiff Gate
Sharon Chase,
We appreciate you taking the time to share your experience. It's great to hear you were fully informed about the delivery times. Thanks!
Team Bensons
Great service
Great service, good value for money, prompt service and delivery couldnt fault the delivery drivers very professional. More than happy to use benson for beds
February 28, 2026
Reply from Bensons For Beds - Cardiff Gate
francine jeremy,
We appreciate your great feedback! We're happy to hear that you found our service prompt and of good value, and that our delivery drivers were professional. Thanks for choosing us!
Team Bensons
Extremely very happy with Bensons for bedsStaff very helpful in the store
Staff very helpful in the store, we were kept informed by email on the delivery , delivered on time by a very polite and lovely lady and gentleman .
February 26, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for the lovely feedback! Great to hear the in‑store team were so helpful and that you were kept updated right through to delivery. Delighted your items arrived on time and were brought by such a polite and lovely delivery duo!
We truly appreciate your feedback.
Megan at Customer Care
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