The delivery of my new mattress for my spare room was quick an efficient. The two men took care in both removing the old mattress and installing the new one in a fairly small house. Many thanks.
Company replied
Location
Switch locationUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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See what reviewers are saying
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
Company replied
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... See more
Company replied
I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege... See more
Company replied
Company details
About Bensons For Beds - Cardiff Gate
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, United Kingdom
- 2920541950
4.8
Excellent
469 reviews
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Helpful StaffThe shop assistant was extremely…
The shop assistant was extremely helpful and efficient. She advised on everything I needed. My three beds were ordered very quickly. Delivery was punctual and swift.
February 22, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your wonderful review! 😊 We’re so pleased to hear that our shop assistant was extremely helpful and efficient, and that she was able to guide you through everything you needed. It’s fantastic that your three beds were ordered so quickly and that delivery was punctual and swift. We really appreciate your feedback,
Megan at Customer Care
Staff were polite and knowledgeable
Staff were polite and knowledgeable
Prices were good, with a discount available
Offered interest free credit options
February 21, 2026
Reply from Bensons For Beds - Cardiff Gate
Thank you for your feedback! We’re delighted to hear that our staff were polite and knowledgeable, and that you were happy with the prices and available discounts. It’s great to know the interest‑free credit options were helpful too. We really appreciate you taking the time to share your experience,
Megan at Customer Care
We were pleased with the service But…
We were pleased with the service But Disappointed that we Had to pay A delivery charge on what for us was quite a Significant Outlay.
Othr than that the service was excellent and the Delivery Men were Exceptionally Helpful.
February 16, 2026
Reply from Bensons For Beds - Cardiff Gate
We appreciate your feedback and are glad the delivery team was helpful. We note your concern about the delivery fee on your order. Thank you for your comments.
Stewart - Team Bensons
Reply from Bensons For Beds - Cardiff Gate
We're happy everything went well from ordering in-store to delivery! Thank you for letting us know about your positive experience.
Stewart - Team Bensons
Was kept well informed of delivery day…
Was kept well informed of delivery day and time
Excellent service from the guys
February 17, 2026
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your feedback! We're so happy to hear that you were well-informed regarding your delivery and that you received excellent service.
Very good service
February 13, 2026
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We're so glad you received a very good service. We appreciate your positive feedback.
Stewart - Bensons Team
Great flexibility for reschedule.
February 14, 2026
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that our rescheduling flexibility worked well for you. Thank you for your positive feedback; we appreciate it!
Stewart - Bensons Team
Good Purchase and Delivery
We agreed date with Bensons and they stuck to it and gave us reminders and updates. The delivery driver phoned approximately 40 minutes before arrival within the 2 hour delivery window given to us. Care was taken to remove existing items and bring in the new bed base and mattress. We probably made it relatively easy for the sales team as we knew roughly want we wanted. Overall happy with buying and delivery experience. Just got to get used to new bed now!
February 8, 2026
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that the delivery was well-coordinated, with reminders and updates. It's great the team took care removing items and bringing in the new bed. We appreciate your positive feedback regarding your buying and delivery experience. Michael @ Team Bensons
Overall a great service
Helpful sales staff, prompt delivery with professional delivery men. Great service.
February 12, 2026
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your positive experience! We're so glad to hear you were happy with our helpful sales staff and prompt, professional delivery.
Thank you so much for choosing us,
Megan at Customer Care
a pleasant and helpful shopping…
a pleasant and helpful shopping experience. good communication regarding tracking and delivery. all went according to plan. Delivery men efficient and pleasant.
February 8, 2026
Reply from Bensons For Beds - Cardiff Gate
We're happy you had a pleasant and helpful shopping experience! It's great to hear our communication about tracking and delivery was effective and the delivery team was efficient. Thanks for your feedback.
Great service in store
Great service in store, helpful and informative and delivery was quick and smooth, very impressed
February 2, 2026
Reply from Bensons For Beds - Cardiff Gate
We appreciate you taking the time to leave us such a fantastic review! It's great to hear that you found our team helpful and that your delivery was quick.
Very professional delivery team
Paul & his colleague were exceptionally helpful & professional. An excellent delivery experience.
January 30, 2026
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing this fantastic feedback! We're so glad to hear that our team was exceptionally helpful and professional, and that your delivery was excellent.
We were very happy with the experience…
We were very happy with the experience we had the lady Laura was very helpful and friendly she told us everything we wanted to know.
February 1, 2026
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
Thank you for the lovely review Sarah! 😊 We’re so glad to hear you had a great experience and that Laura was friendly, helpful, and able to answer everything you needed. We really appreciate you choosing us,
- Megan at Customer Care💜
Reply from Bensons For Beds - Cardiff Gate
We're so glad our staff was helpful and you found plenty of choices! We appreciate your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience with us. We're so glad to hear that our team was knowledgeable, friendly, and patient!
Come back and visit us anytime!
Megan at Customer Care
So the Cardiff Store messed my order up…
So the Cardiff Store messed my order up and I had to wait for a headboard for 2 months whilst the beds were delivered already. After 2 months I came to know that the headboard cannot make it to our room without being split.... so 1 more month waiting for a split headboard... it arrived today... but guess what...
The delivery guys were not told that they have to assemble it to my bed... they were only asked to deliver it.... wow!!! Amazing..
So I requested them that I fundamentally understand this but what am I supposed to do...
Jakub the delivery man was kind enough to help and fix it... but...
They need to organize better.
January 28, 2026
Unprompted review
Reply from Bensons For Beds - Cardiff Gate
We appreciate you taking the time to share your experience. We are sorry to hear about the issues you faced with your order, the extended wait, and the assembly confusion. We will review our processes to improve our coordination and communication to ensure a smoother experience in the future. We value your feedback.
When we arrived at Bensons in Cardiff…
When we arrived at Bensons in Cardiff Gate on Sunday 28 December 2025 we were looked after by Summer. She asked us what we wanted and explained the options available and not once did we feel pressured although there was a lot of information to process.
4 weeks later the bed was delivered by two very polite and helpful drivers. We love our new mattress.
January 25, 2026
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you had a positive experience! It's great to know that you felt well-supported during your visit and that the delivery went smoothly. We appreciate your feedback on our service and your new mattress.
Our assistant
Our assistant, Summer, allowed us plenty of time to make our choice and we were shown a variety of mattresses in order to make comparisons.
January 10, 2026
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you were given ample time and a variety of options to choose from. Thank you for sharing your feedback with us; we appreciate it.
Reply from Bensons For Beds - Cardiff Gate
We're delighted our salesperson was very helpful and you received great service. Thank you for your positive feedback!
Reply from Bensons For Beds - Cardiff Gate
We're glad you had a wonderful experience and found our assistance helpful. We appreciate your intention to return in the future.
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