Bensons For Beds - Cardiff Gate Reviews 

Graham the salesman was excellent.

Went with my Daughter and youngGrandchildren, to buy a single bed for my Grandson! Very few single beds on show, although the sales lady did explain most double bed could be obtained in a single size, so that was fine! But what made me cross, was the fact if we wanted drawers under the bed, it was not made clear by the assistant that it was an extra £50 to pay! I was just told I should have looked at the small print! ( just think it would b more helpful if this had been pointed out) Finally,I was very annoyed when told there was a £59 delivery charge, and this was only casually mentioned, when I had made my final purchase! When queried this amount, I was told I had no choice unless I wanted2travel to Tewkesbury and collect myself!!! Obviously the sales lady wanted a sale, but to b honest a little more clarity in the added extras would have gone a long way!!

Very welcoming, knowledgeable staff, who listened to what we needed and made great suggestions. We have used Bensons before and bought a great quality single bed at a very competitive price. We are looking forward to delivery and our very comfortable new mattress

They were helpful

Summer assisted me so well and made an overwhelming choice easy. Personable and so helpful, Summer guided me through my options and helped me find the right mattress for my needs.
Summer was really knowledgeable and helped me narrow down my choices. Thank you so much.

Excellent customer service from Andy. A mattress we were interested in buying was brought to the showroom from the storeroom for us to test. This service was offered to us - something no other shop has done.

On arrival at the Cardiff store we were met by a very helpful member of staff. After us comprehensive cover of the different mattresses on display and what all the terms ments we were allowed to proceed by ourselves to try the different ones. When we wanted more information it was available immediately. When it came time to pay and strange delivery all services were explained as was the pricing. Altogether a not unpleasant experience carried out in a very efficient and helpful way.

Delivery of bed was incomplete, picking/loading error. Item missing will be 3 weeks delivery apparently. Phone call to customer service brought it down to a week.

I dismantled our old bed for them to take away at a cost of £50, so now we have no bed!!!

Why they could not sort a courier to do next day to sort this out, as I suggested, I don’t know, but not something they can’t do apparently!!!

People are nice enough to deal with, but putting things right that is atrocious.

We did get £50 delivery refunded as a good will gesture.

Not great.

We were helped by Summer, who was very knowledgeable and quickly got to grips with what we were after, and showed us really suitable options. We got exactly what we needed and it was all great value and very straightforward. Would definitely recommend!

Summer was the lady who helped us when we went to get a bed and mattress. She was really friendly and helpful and nothing was too much trouble. She was very knowledgeable about the beds and mattress we were looking at.

I was greeted with a smile from Summer who was extremely helpful throughout the whole process

Excellent service, from sales team to delivery team and assembly team. The products we bought were of outstanding quality.
A very happy customer in ourselves.

My experience with Bensons was very accommodating, they were very patient with my purchase considering the fact I took 9 months to have it delivered due to having a failed property purchase. Joe was brilliant, she found me great discount deals, and was always helpful and supportive of my circumstances. I also should mention the quality of the products I purchased. Top quality mattress, totally loving the sound quality coming from my TV bed. I would recommend bensons to anyone.
Thanks
Derwent.

I spoke to Andy at Cardiff Gate branch. I found him extremely knowledgeable and helpful. He spent time explaining the products and guided me to the best products for my needs to enable me to make my purchase. Would highly recommend.

Julia

Great service from the Cardiff gate store. Was served by a lovely lady called Laura, she helped us choose the right bed for us.

Excellent service and variety of products didn’t feel pressurised to buy

Very good company from purchase to delivery and erecting bed. Quality is excellent. Everyone was polite, professional and informative. Have purchased another bed since.

Friendly staff member and Dogs allowed great thanks 🐶

The customer service was fantastic and Liz helped us with all the information we needed and if she didn’t know something she found out for us.

Sales rep wasn't to pushy Left us alone until we wanted help.was very helpful. Got us to try very firm mattress against firm.which helped us decide which we wanted