The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... See more
Company replied
Location
Switch locationUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
Company replied
We went into Benson for Beds store in Pontprennau where Andy met us - he was brilliant - he got us to lie on a bed which measured what mattress was suitable for us (which by the way was spot on) He s... See more
Company replied
I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege... See more
Company replied
Company details
About Bensons For Beds - Cardiff Gate
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, United Kingdom
- 2920541950
4.8
Excellent
454 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to Bensons in Cardiff Gate where…
Went to Bensons in Cardiff Gate where we were helped by Liz who was lovely and patient with us while we chose, really lovely service
January 7, 2025
Reply from Bensons For Beds - Cardiff Gate
We're happy to hear that you had a lovely experience at our Cardiff Gate location. We appreciate your kind words and are so glad you felt supported during your visit.
Take care, Megan at Customer Care
Excellent customer service
Excellent advice and outstanding product knowledge from Jo who assisted us in choosing our new mattress. No hard sell just good practical advice on which products would suit our needs. It was a pleasure throughout the process.
January 5, 2025
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience! We're happy to hear that the advice and product knowledge you received were helpful in choosing your new mattress. We're glad the process was a pleasure and that you felt no pressure, Megan at Customer Care
Great store to buy a mattress
Excellent customer service. Lots of helpful advice. No hard sell but advice and help.
December 30, 2024
Reply from Bensons For Beds - Cardiff Gate
We appreciate your positive feedback! We're happy to hear that you found our advice helpful and our service excellent. Thank you for your support, Megan at Customer Care
Excellent customer service
Excellent customer service. Very knowledgeable and friendly
December 31, 2024
Reply from Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience! We are so glad our team was knowledgeable and friendly for you. Thank you, Megan at Customer Care
Great team at Cardiff Gate Branch
The team were very professional and patient even when i was being indecisive on the colour hhhh. They were also very informative and helpful .
December 29, 2024
Manager at Cardiff took it upon herself…
Manager at Cardiff took it upon herself to source a replacement wardrobe door from the manufacturer for us after head office said we couldn't get one
And then kept updating us to keep us informed
December 19, 2024
Really helpful and not at all pushy
Really helpful and not at all pushy. An excellent shopping experience.
December 6, 2024
Fantastic help from the shop floor…
Fantastic help from the shop floor staff and excellent follow up after the visit when we placed our order.
November 19, 2024
Amazing experience in store
Amazing experience in store. The assistant (Laura) was very attentive, gave me time and space to take decisions.
November 21, 2024
Excellent service very helpful
November 9, 2024
Very satisfied
Very satisfied, even though we went few minutes to close the showroom, manager Jose helped us to choose right beds.
November 8, 2024
Liz was amazing very helpful and put us…
Liz was amazing very helpful and put us on a special diagnostic bed that helped us find what was best for us. Great service from order to delivery
October 31, 2024
Unprompted review
I was greated when entered the store…
I was greated when entered the store and then given enough time to browse of my accord.
Any queries I had were answered fully and my purchase was handled efficiently and courteously.
November 4, 2024
Staff very efficient easy to deal with
Staff very efficient easy to deal with, making the process very simple
October 30, 2024
Very polite and helpful staff
Very polite and helpful staff, there was no pressure from them they allowed us to ponder around the store before to look around
October 29, 2024
Pleased with my mattress purchase at Bensons.
The staff were very helpful and knowledgeable about the wide range of beds and mattresses on display in this store. I was not rushed but encouraged to take time to try out the out the various types of mattress available.
October 22, 2024
Excellent customer service
Very pleasant and easy experience... no pressure to buy. The gentleman that we dealt with was extremely helpful - very easy process. Definitely recommend.
October 14, 2024
Great selection of beds and great…
Great selection of beds and great staff. Highly recommend.
October 1, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.