Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... See more
Company replied
What a refreshing experience. Karl in the store was very knowledgeable, ably answering any questions we had and left us to "try" out the beds to ensure we chose one that suited our requirements. We... See more
Company replied
Company details
About Bensons For Beds - Carlisle
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
- 1228402463
4.8
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guy who dealt with us
The guy who dealt with us : Karl, was very friendly, none pushy, but very helpful
January 15, 2024
Staff very helpful and polite
January 11, 2024
Friendly, knowledgable team
The team were friendly, not too overbearing or pushy and very knowledgable. The sale of the bed was very smooth.
January 7, 2024
Very helpful salesman
Very helpful salesman. Showed us what we wanted and helped us decide.
January 7, 2024
Knowledgeable and friendly service
Knowledgeable and friendly service. The process of buying the perfect bed was made very easy by Karl, the gentleman who served us. Would highly recommend.
January 7, 2024
The manager was most helpful
The manager, Karl, was most helpful in guiding our choices including use of an electronic mattress with variable hardness and pressure readings. Having made our choice we later decided that we needed a lower headboard. No problem and all sorted and still able to meet the original delivery date.
January 3, 2024
Informed and helpful people
Great support in the Carlisle branch, unlike other bed shops where you’re offered little information. Karl was great. Definitely would recommend to others.
January 3, 2024
Great service!
Karl was friendly, listened to what was important to our needs and provided us with the relevant and important information to make an informed choice. Great service and highly recommend Bensons.
December 28, 2023
No trouble at all!
From the moment we stepped foot through 'Bensons for Beds' shop door. . . to the aftercare messages, this experience has been a positive one. Nothing was too much trouble & communication skills have been amazing. Both the staff member on the shop floor & the delivery team, have been friendly, attentive & knowledgeable.
Would definitely use this company & service again.
Highly recommended.
October 25, 2023
A totally unsatisfactory 1 hour conversation with Didcot branch manager Walker
A totally unsatisfactory 1 hour discussion with Didcot branch manager Walker and sales person Sofiaresukting in a cancellation of our order for a new mattress.
December 16, 2023
Perfect assistant
The assistant who helped me was very good, patient and assisted me by explaining everything about the different types of mattresses. He didn't push me into going to most expensive one or the cheapest. Left the comfort test for me to carry out.
November 29, 2023
Great salesman was very helpful with…
Great salesman was very helpful with everything
November 22, 2023
The sales rep was very patient and…
The sales rep was very patient and understanding. He gave us time and space to make our choice
November 19, 2023
very helpful & informative
informative, very helpful & most of all not pushy.
Would definitely return
November 8, 2023
Friendly welcoming polite staff good…
Friendly welcoming polite staff good range of products good value and made affordable
October 31, 2023
Brilliant…
Brilliant help from the moment I walked in. Can’t fault it.
Can’t wait for the mattress to be delivered
October 29, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.