A great experience from start to finish.Going to the shop to choose the bed l wanted.Kept up to date about my order.Plus delivery details.The delivery men were brilliant taking my old brass bed apart... See more
Location
Switch locationUnit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR Castleford, Castleford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Buying the bed at Junction 32 retail park was excellent. Kieran the salesman was excellent, friendly and helpfull but the delivery guys not so much. Virtually threw the bed into the house, l was told... See more
Company replied
The salesman Jim at Castleford was informative but not pushy. We were able to take our time in trying the mattresses, narrowing down our preferences. We must have been about 90 minutes trying then spe... See more
Company replied
Today me and my husband went looking for a new mattress we’ve never bought a new one so needed lots of help… thankfully we came to the right store and were met by Kieran who took his time to guide us... See more
Company replied
Company details
About Bensons For Beds - Castleford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR, Castleford, Castleford, United Kingdom
- 1977558010
4.8
Excellent
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was so easy to order a new mattress…
It was so easy to order a new mattress in store and got regular up dates in delivery and the delivery was on time.
October 16, 2026
Friendly staff in store.
Friendly staff in store.
Delivery guys were great.
Mattress is fantastic.
October 12, 2026
Would highly rate Benson Beds.
A great experience from start to finish.Going to the shop to choose the bed l wanted.Kept up to date about my order.Plus delivery details.The delivery men were brilliant taking my old brass bed apart, and assembling the new bed.
,
October 13, 2026
Unprompted review
Great customer service from the staff…
Great customer service from the staff in the shop ( Steve) talked us through lots of mattresses and we finally picked one, looking forward to a better nights sleep 😴
Thank you for your help & advice, I would most definitely recommend.
October 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff in the shop…
Very helpful staff in the shop (Castleford outlet) helped us find exactly what we needed for a great price. Delivery was quick and with regular updates
October 4, 2026
Reply from Bensons For Beds - Castleford
Thank you for your lovely review! 😊 We're so pleased to hear that our team at the Castleford Outlet helped you find exactly what you were looking for at a great price. It's also fantastic to know that your delivery was quick and that the regular updates kept you informed throughout. We hope you enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist
Exceptional service by Jude the manager
The manager was very helpful and took the time to explain all the features to me and my husband. We were buying a new mattress and it was important to us that we got the right one for our medical needs.
October 1, 2026
Reply from Bensons For Beds - Castleford
Thank you for your kind words! We're thrilled to hear that our manager could assist you and your husband in finding the perfect mattress for your needs. Your comfort and health are our top priorities. We appreciate your business and hope you enjoy your new mattress!
Very polite and knowledgeable staff
Very polite and knowledgeable staff, kept me informed with progress of my mattress , and delivery. Would defiantly use them again
September 28, 2026
Reply from Bensons For Beds - Castleford
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with excellent service and kept you informed. Your satisfaction is our priority, and we can't wait to assist you again in the future. See you soon!
Buying the bed at Junction 32 retail…
Buying the bed at Junction 32 retail park was excellent. Kieran the salesman was excellent, friendly and helpfull but the delivery guys not so much. Virtually threw the bed into the house, l was told it would at least be taken upto my first floor bedroom, at 86 l really struggled to get it up my stairs and assembled but got it there eventually, good quality bed.
September 27, 2026
Reply from Bensons For Beds - Castleford
Thank you for your feedback. We're glad to hear you had a positive experience with Kieran and that you like the bed. We apologize for the delivery issue and will address this with our team to improve our service. Your satisfaction is important to us.
The salesman Jim at Castleford was…
The salesman Jim at Castleford was informative but not pushy. We were able to take our time in trying the mattresses, narrowing down our preferences. We must have been about 90 minutes trying then spending a good amount of time on the one we chose to make sure it was right. We never felt rushed or pressured or we would have left. We purchased a lovely mattress which has made a big difference to my sleep. Thank you x
September 6, 2026
Reply from Bensons For Beds - Castleford
Thank you for your wonderful feedback! We're thrilled to hear that Jim provided you with a comfortable and pressure-free experience. It's great to know that your new mattress is making a positive impact on your sleep. We appreciate your support and hope you enjoy many restful nights ahead!
Reply from Bensons For Beds - Castleford
Thank you for your fantastic review! We're thrilled to hear you enjoyed our service and appreciate your recommendation. Our team works hard to provide the best experience possible, and your feedback means a lot to us. We look forward to serving you again soon!
Reply from Bensons For Beds - Castleford
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and knowledgeable. We strive to provide the best service possible and appreciate your support. We look forward to welcoming you back soon!
Good advice and information in store
Good advice and information in store. Delivered when specified.
September 7, 2026
Reply from Bensons For Beds - Castleford
We're delighted to hear you received good advice and information from our team in-store, and that your delivery was on time as specified. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Castleford
Thank you for your kind words! We're thrilled to hear that our salesman was able to assist you. We strive to provide excellent service and appreciate your feedback. We look forward to serving you again soon!
Delivery was great
Delivery was great. The men were very efficient and very polite.
Choosing our new mattress was easy. The salesman listened to what we wanted. We bought the first one he recommended although did try a couple of others just to make sure.
Very pleased with our purchase
September 4, 2026
Reply from Bensons For Beds - Castleford
We're so pleased to hear that your delivery was efficient and that our team was polite! It's wonderful that our salesperson listened to your needs and helped you find the perfect mattress. We're delighted you're very pleased with your purchase.
Team Bensons
From entering your Castleford showroom…
From entering your Castleford showroom and speaking to Jim the journey from ordering our new bed to delivery was seamless.
Jim was extremely knowledgeable and helpful and directed us towards a superb product at a competitive price.
Communication throughout was excellent and the delivery guys were first class, calling ahead, putting things together and removing all the packaging.
All in all a great experience.
September 4, 2026
Reply from Bensons For Beds - Castleford
We're so pleased to hear you had such a seamless journey from our showroom to the delivery of your new bed! It's wonderful that our team member was knowledgeable and helpful, guiding you to a superb product. We're also delighted that our communication and delivery service were first-class.
Team Bensons
Reply from Bensons For Beds - Castleford
We're delighted to hear you received excellent service! Thank you for taking the time to share your feedback. It's wonderful to know you had such a positive experience with us.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Castleford
Thank you for your wonderful feedback! We're thrilled to hear that you found our service prompt, friendly, and considerate. Our team works hard to ensure a great experience for our customers. We look forward to serving you again soon!
1st class
From showroom to delivery service was first class including updates and timing.
September 1, 2026
Reply from Bensons For Beds - Castleford
Thank you for your fantastic review! We're thrilled to hear that you had a first-class experience from showroom to delivery. Our team works hard to keep you updated and ensure timely service. We appreciate your support and look forward to serving you again!
Salesperson had good knowledge of…
Salesperson had good knowledge of mattresses I was interested in. Initially I had to lie down in my sleeping position whilst a machine checked the mattress firmness most suited to me. This was really beneficial.
August 29, 2026
Reply from Bensons For Beds - Castleford
Hello,
Thank you for your fantastic review! 😊 We're delighted to hear our salesperson's knowledge helped you find the right mattress. It's great to know the sleep assessment technology was beneficial and gave you confidence in choosing the mattress firmness best suited to your sleeping position. We hope you're looking forward to many comfortable and restful nights ahead. Thank you for choosing us,
Megan | Customer Care Specialist
We were very pleased with the whole…
We were very pleased with the whole experience .reception in store and the quality of the product.the delivery and overall general service I say again we are very pleased
August 27, 2026
Reply from Bensons For Beds - Castleford
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and are satisfied with the quality of our product. Your satisfaction is our priority, and we look forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.