We bought 2 otterman beds and a mattress from Bensons at Jcn 32 in Glasshouton. Kieran was very helpful and also knowledgeable, which helped with making a decision on the beds and also getting the cor... See more
Company replied
Location
Switch locationUnit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR Castleford, Castleford, GB
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Went to a different Bensons store & was a different experience. We were spoken to as & when we needed not chased around the store. Keiran offered to show us the bed that helps tell which mattress yo... See more
Company replied
Kieran at the J32 store immediately put us at ease, listened, understood disabilities, answered questions but put zero pressure on to us to buy a single thing. He gave us space but was didnt keep us... See more
The assistant Jude was brilliant and highly recommend her. The only thing that puzzled me and it was nothing to do with the service was the added costs such as assembly of beds which wasn't mention... See more
Company replied
Company details
About Bensons For Beds - Castleford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR, Castleford, Castleford, United Kingdom
- 1977558010
4.8
Excellent
347 reviews
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From the moment we went into the store…
From the moment we went into the store at Glasshoughton Jim gave us 5star customer service to advising us on the best bed for us and pillows. The communication and follow up on the delivery date time etc was perfect all went according to plan and Nick and Steven were a credit to your company even helped me out my pictures back up on my staircase that were taken down to get the mattress upstairs thank you everyone I will recommend you to my friends and family 🏅🏅🏅
May 23, 2026
Reply from Bensons For Beds - Castleford
We are so pleased to hear about your excellent experience with us! It's wonderful that our team provided such great assistance and that the delivery went so smoothly. We appreciate your kind words about our delivery service too. Thank you for your recommendation!
Team Bensons
Amazing staff and amazing hospitality
Amazing staff and amazing hospitality
June 2, 2026
Unprompted review
Reply from Bensons For Beds - Castleford
We're delighted you enjoyed our team's hospitality!
Team Bensons
Arrived on time very professional…
Arrived on time very professional curious and polite tidy and clean excellent
June 4, 2026
Reply from Bensons For Beds - Castleford
We're so pleased our team was professional, courteous, and tidy. Thank you for your excellent feedback!
Team Bensons
First Rate Experience
From the first time we entered Bensons for beds in Freeport the staff Steve and Kieran were friendly and helpful, allowing us to wander assessing our choices before we sought their advice and knowledge, We then left to consider and returned the week later. It was Kieran we saw this time who was very helpful and we chose the divan we wanted. The delivery was on schedule and having been informed regularly of the orders status, two drivers delivered on the exact time and day, they were Jamie and Steven and again went out of their way to be friendly and careful in our home. All in all doesn't get much better than this in this day and age where customer service is lacking or non existent, thank you Bensons
May 20, 2026
Reply from Bensons For Beds - Castleford
We're so pleased to hear about your excellent experience with us! It's wonderful that our team provided helpful service, allowing you to browse and offering advice when needed. We're also glad the delivery was on schedule and that the drivers were friendly and careful. Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - Castleford
We're delighted you had such a lovely experience! We appreciate your kind words about our informative and pleasant team.
Team Bensons
Transparent verbal information at time…
Transparent verbal information at time of purchase. Advised as purchased product assembly, delivery charge was free. Charge for delivery was made.
May 18, 2026
Reply from Bensons For Beds - Castleford
We appreciate you sharing your feedback. We are concerned about the delivery charge discrepancy and will investigate this matter.
Team Bensons
Great service from buying in the shop…
Great service from buying in the shop until delivery 👍
May 17, 2026
Reply from Bensons For Beds - Castleford
We're so happy you had a great experience from your purchase to delivery! Thank you for sharing your positive feedback with us.
Team Bensons
Reply from Bensons For Beds - Castleford
We appreciate your feedback
Team Bensons
Reply from Bensons For Beds - Castleford
Thank you for your kind words, we appreciate your feedback.
Team Bensons
Great staff and amazing treatment.
Great staff and amazing treatment.
From the sales person to the delivery staff all was great.
From our first experience Steve at the Castleford store was brilliant. Helped us in every way. The whole experience was so easy. The quality of the mattress is outstanding and the bed itself is first class.
May 3, 2026
Reply from Bensons For Beds - Castleford
We're happy to hear about the amazing treatment you received from our staff! It's great that everyone, from sales to delivery, provided a great experience. We're glad the whole process was easy and that you find the mattress and bed first class.
Team Bensons
Great experience
The staff in the shop were knowledgeable and informative, we were not rushed into a purchase but given time to select the mattress we wanted. Delivery was delayed by manufacturing problems but we were kept informed and a new delivery date given an stuck to. Delivery staff contacted me to tell me a delivery time. And they delivered into the bedroom as requested. Spot on team
May 3, 2026
Reply from Bensons For Beds - Castleford
We're happy to hear that our shop team was helpful and patient while you chose your mattress. We appreciate you mentioning how we kept you informed about the delivery delay and that the team delivered into the bedroom as requested.
Team Bensons
Staff very helpful and very…
Staff very helpful and very knowledgeable
April 27, 2026
Unprompted review
Reply from Bensons For Beds - Castleford
Thank you for the lovely feedback! We’re so pleased to hear our staff were helpful and knowledgeable — we really appreciate you taking the time to share this.
We were given the time to make the…
We were given the time to make the decision without being pressured.
April 22, 2026
Reply from Bensons For Beds - Castleford
We're happy to hear that you felt comfortable making your decision without any pressure from our team. Thank you for your positive feedback.
Team Bensons
Great service
Service was great from first ordering.Guy who served us was very helpful and had a lot of time to make sure we was ordering the correct bed,
Very helpful but a Wakefield Rugby fan lol
April 23, 2026
Reply from Bensons For Beds - Castleford
We're happy to hear that our team member was very helpful and took the time to ensure you ordered the correct bed. We appreciate your feedback and that you enjoyed your experience!
Thank you for your positive review – Lauryn at Customer Care 💜
Helpful assistant
Jim the in store assistant was very good and helpful. He phoned when he said he would and got me a great deal.
April 10, 2026
Reply from Bensons For Beds - Castleford
Thank you for your feedback! 😊 We’re delighted to hear Jim was so helpful, kept in touch as promised, and secured you a great deal — we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist
The delivery team (Andy and Andy) were…
The delivery team (Andy and Andy) were professional and friendly. Could not have asked for more
April 17, 2026
Reply from Bensons For Beds - Castleford
Thanks so much! Andy & Andy will be delighted to hear this — double the professionalism 😊🚚
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Castleford
We appreciate your positive feedback and are so glad you were well-informed and happy with the service that we provided to you!
Team Bensons
Jude was great
The assistant Jude was brilliant and highly recommend her.
The only thing that puzzled me and it was nothing to do with the service was the added costs such as assembly of beds which wasn't mentioned. I just noticed them in the invoice. Costs should be explicit at the time if purchase. An extra £60 plus disposal of £100 which I understood to be _90 is a lot plus delivery . I assume this is your sales policy but costs should be clearer at the time. Also I'm not sure what assembly of a single bed can entail but no option was given.
April 7, 2026
Reply from Bensons For Beds - Castleford
Sue Mike,
We appreciate your feedback and are happy to hear you had a brilliant experience with our assistant. We'll review how assembly and disposal costs are communicated during purchase to ensure clarity. We want to make sure all potential charges are clear. Thank you for bringing this to our attention.
Team Bensons - Jessica
Reply from Bensons For Beds - Castleford
Thank you for your feedback! 😊 We’re really happy to hear you received very good customer service. We appreciate you taking the time to share your experience and hope to see you again soon,
Megan | Customer Care Specialist💜
Excellent service
Excellent service from start to finish.Delivery of mattress excellent.Delivered within time frame given.Helpful staff from instore to delivery drivers.
March 31, 2026
Reply from Bensons For Beds - Castleford
We appreciate your fantastic feedback! 😊 We're so pleased to hear you received excellent service from start to finish and that our staff were so helpful. Enjoy your new mattress!
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