Today me and my husband went looking for a new mattress we’ve never bought a new one so needed lots of help… thankfully we came to the right store and were met by Kieran who took his time to guide us... See more
Location
Switch locationUnit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR Castleford, Castleford, GB
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Went to a different Bensons store & was a different experience. We were spoken to as & when we needed not chased around the store. Keiran offered to show us the bed that helps tell which mattress yo... See more
Company replied
Kieran at the J32 store immediately put us at ease, listened, understood disabilities, answered questions but put zero pressure on to us to buy a single thing. He gave us space but was didnt keep us... See more
The assistant Jude was brilliant and highly recommend her. The only thing that puzzled me and it was nothing to do with the service was the added costs such as assembly of beds which wasn't mention... See more
Company replied
Company details
About Bensons For Beds - Castleford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR, Castleford, Castleford, United Kingdom
- 1977558010
4.8
Excellent
349 reviews
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Friendly and knowledgeable and great…
Friendly and knowledgeable and great service in store
September 20, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear you found our service great and our staff friendly and knowledgeable! We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
We went into store and spoke to Kieran
We went into store and spoke to Kieran, who could not have been more friendly. We would definitely recommend this store at Junction 32 Castleford.
September 20, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that you had a friendly experience in our store. We appreciate your recommendation for our Junction 32 Castleford store and thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
Amazing customer service
Steve at the Junction 32 store was amazing. We went in with a particular mattress in mind but Steve helped us further by checking that this met our requirements taking time to discuss the benefits of alternative options. It was truly fantastic service. Well done Steve!
August 24, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that you had such a positive experience at our Junction 32 store! It's great to know that our team member provided fantastic service by helping you explore the best mattress options for your needs. Thank you for your feedback, Megan at Customer care
From ordering to final delivery…
From ordering to final delivery excellent communication.. sms .. email.. phone calls 10/10
August 20, 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We're happy to hear that you had such a positive experience with our communication throughout the ordering and delivery process. Thank you for your perfect review, Megan at Customer Care
Sales person
Jim the sales person was very knowledgeable about the products and advised us on all the different types of mattress, he was very patient when we were trying beds out. A credit to the company!
August 19, 2025
Reply from Bensons For Beds - Castleford
We appreciate you taking the time to share your experience. We're glad to hear that our sales person was so helpful and patient in guiding you to the right mattress.
Take care, Megan at Customer Care
Friendly staff
Friendly staff, excellent demonstration of bed types, very smooth process.
Steve was very helpful and supportive.
August 19, 2025
Reply from Bensons For Beds - Castleford
We appreciate you sharing your experience. We're happy to hear our staff was friendly and demonstrated the bed types well, making the process smooth and supportive. Take care, Megan at Customer Care
Kieron was great in store
Kieron was great in store. Spot on service, warm, friendly and great price.
July 25, 2025
Reply from Bensons For Beds - Castleford
Thank you for your kind words! We're thrilled to hear that Kieron provided you with outstanding service and a great deal. We strive to create a warm and friendly experience for all of our customers. We appreciate your business and look forward to seeing you again soon!
Reply from Bensons For Beds - Castleford
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our products and services. We strive to provide the best for our customers and we appreciate your support, Megan at Customer Care
A visit to Bensons for beds at Castleford.
When we visited the store we were greeted by Jude who asked us what we were looking for and then we were invited to try the test bed to help determine what type of bed would be best for us. Jude then advised us which beds we should try, we were left to try them in our own time under no pressure. when we picked a bed she sorted out the paperwork and arranged a delivery date which happened on time. It was a pleasant experience and not the chore that I was expecting.
June 30, 2025
Reply from Bensons For Beds - Castleford
Thank you so much for your kind words! We are glad that Jude provided you with excellent customer service and helped make your bed shopping experience stress-free. We always strive to provide a comfortable and pressure-free environment for our customers. We hope you enjoy your new bed and thank you for choosing our store, Megan at Customer Care
Excellent Service
The overall experience from start to finish has been so easy and pleasant. Kieran had great communication, expertise and was really friendly and helpful.
Delivery guys - Constant communication from Colin. All in all - Excellent service. THANK YOU
July 11, 2025
Unprompted review
Reply from Bensons For Beds - Castleford
Thank you for taking the time to share your positive experience with us! Our team takes pride in providing exceptional service, and we're thrilled to hear that you had a pleasant and easy experience. We will pass along your kind words to Kieran and Colin. Thanks again for choosing us, Megan at Customer Care
They were polite friendly helpful very…
They were polite friendly helpful very good priced item would recommend to friends and family thank you
July 3, 2025
Reply from Bensons For Beds - Castleford
Thank you for your kind words! We strive to provide excellent customer service and competitive prices. We appreciate your recommendation and look forward to seeing you and your loved ones again in the future, Megan at Customer Care
Great Service
Beth was brilliant at the castleford branch and really assisted me and was not pushy.
When I decided to purchase Beth was away but Kieran assisted and again can’t fault him
Brilliant service
May 29, 2025
Unprompted review
Reply from Bensons For Beds - Castleford
Thank you for the feedback! We're delighted to hear that both Beth and Kieran provided excellent service at our Castleford branch. We pride ourselves on our helpful and non-pushy approach, and we're glad that it made a positive impression on your purchasing experience. We appreciate your business and hope to see you again soon, Megan at Customer Care
Very polite,knowledgeable and helpful…
Very polite,knowledgeable and helpful staff,making choosing the correct mattress and divan a pleasure.
June 16, 2025
Reply from Bensons For Beds - Castleford
We're delighted to hear that our staff's knowledge and politeness made selecting your mattress and divan such a positive experience for you. Thank you, Megan at Customer Care.
Great customer assistant
Great customer assistant, Jude?
Extremely knowledgeable and she didn’t hassle
June 16, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that our assistant's knowledge was helpful and that you felt no pressure. Thanks for your positive feedback! Take care, Megan at Customer Care
Steve was really good
Steve was really good. Explained everything & ensured we had what we needed.
June 14, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that the explanation was helpful and that you had everything you needed. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Great services very helpful always help…
Great services very helpful always help us when we needed them for questions.
June 11, 2025
Reply from Bensons For Beds - Castleford
We appreciate your kind words Mr Banks! We are very happy to hear that our services were helpful and that we could answer your questions when needed. Take care, Megan at Customer Care
Fabulous service
Fabulous service, Jude & Kieren couldn't have been more helpful (at junction 32 Castleford) Highly recommend. Can't wait for my new bed😍🤩
May 27, 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We're happy to hear that you had such a positive experience with us Joanne! We appreciate your recommendation and are so glad our team helped you with your perfect bed. Sleep well, Megan at Customer Care
A great experience 🛏
What a helpful advisor, Steven gave me all the advice I needed for the right purchase. So glad I called in. Straight forward and friendly assistance.
May 26, 2025
Reply from Bensons For Beds - Castleford
We appreciate you sharing your experience! We're so glad to hear that you received helpful and friendly assistance, making your purchase straightforward. Thank you for choosing us and we hope to welcome you back in the future, Megan at Customer care
Great experience
Excellent service from the store and Kieran who made the whole process 5 out of 5. Called in during the sale weekend and left with an order for a divan base, 2 wardrobes and a chest of drawers. Kieran provided a very professional, and friendly, experience and to leave the store feeling delighted with my purchase and that I am in safe hands is worth a great deal. Quite a lot of after sale emails to work through but all very professional and informative.
May 26, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that you had a positive experience! It's great to know that the service you received was excellent and that you are delighted with your purchase. We appreciate your feedback and hope you love your new orders, Megan at Customer care
Amazing experience at Castleford Outlet…
Amazing experience at Castleford Outlet store, Jude was great and knew all answers to questions that we had. She allowed us to try lots of options when purchasing our bed frame and mattress and helped us stay to a budget. Everything was very smooth running and we didn’t feel pressured to buy everything that we tried, Jude’s attitude and personality was amazing and made us feel very comfortable.
May 29, 2025
Reply from Bensons For Beds - Castleford
We're glad you enjoyed your experience at our outlet store. It's great to hear that our team member provided excellent assistance, answered your questions, and helped you stay within budget while making your purchase. Thank you for your positive feedback, Megan at Customer care
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