Went to a different Bensons store & was a different experience. We were spoken to as & when we needed not chased around the store. Keiran offered to show us the bed that helps tell which mattress yo... See more
Company replied
Location
Switch locationUnit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR Castleford, Castleford, GB
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See what reviewers are saying
Kieran at the J32 store immediately put us at ease, listened, understood disabilities, answered questions but put zero pressure on to us to buy a single thing. He gave us space but was didnt keep us... See more
The assistant Jude was brilliant and highly recommend her. The only thing that puzzled me and it was nothing to do with the service was the added costs such as assembly of beds which wasn't mention... See more
Company replied
I was impressed with the use of technology to determine which mattress was suitable. Both my sons tried this bed, both have different builds, and both had different results. Then shown 3-4 mattre... See more
Company replied
Company details
About Bensons For Beds - Castleford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR, Castleford, Castleford, United Kingdom
- 1977558010
4.8
Excellent
348 reviews
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Cannot fault them
Great experience from showroom all the way to delivery.
December 15, 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We are so pleased that you are happy with your experience from our showroom to the delivery. Thank you for your positive feedback!
Friendly knowledgeable staff
Friendly knowledgeable staff , follow up queries answered promptly.
December 16, 2025
Reply from Bensons For Beds - Castleford
We're so glad our knowledgeable staff provided friendly and prompt answers to your questions. We appreciate your positive feedback!
The chap was very happy to help me find…
The chap was very happy to help me find the right bed for us
December 7, 2025
Reply from Bensons For Beds - Castleford
Thanks for sharing! We’re delighted you had such a helpful experience.
Looking forward to welcoming you back soon,
Megan at Customer Care
Caring service
I was impressed with the use of technology to determine which mattress was suitable. Both my sons tried this bed, both have different builds, and both had different results.
Then shown 3-4 mattresses to try based upon the assessment.
Very polite, approachable sales team. They offered advice regarding post sale care of the mattress. Though 1 member gave more details which was useful.
The delivery team put on shoe covers as they entered my house. Followed directions well. Very polite and communicative.
December 6, 2025
Reply from Bensons For Beds - Castleford
We're glad our new patented SleepPro technology helped you find suitable mattresses and that our team was polite and helpful for you. We appreciate your feedback about the delivery team's consideration and communication and will feed this back. Thank you! Michael @ Team Bensons
The guy was very knowledgeable and…
The guy was very knowledgeable and helped us find the best beans mattress within our price range, wasn’t pushy and let us do our own thing
December 1, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that the team member's knowledge and approach helped you find the perfect mattress within your budget. Thank you for your positive feedback!
Professional service and great beds
All of the team, from sales to delivery, were excellent. Communication happened as promised, the beds were delivered when they said they would be, and the delivery team took great care with our home and new furniture. They were quick and efficient, very professional and polite. The bed base (Sandra) is extremely comfortable and we love it. The Hip Hop bed and mattress are waiting for their first use in a couple of weeks, and look great
November 16, 2025
Reply from Bensons For Beds - Castleford
We’re delighted to hear everything went so smoothly from sales to delivery! It’s fantastic that communication was clear, the delivery team took great care, and you’re already loving your Sandra bed base. We hope the Hip Hop bed and mattress impress just as much when you start using them! 💜
Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Castleford
We're happy to hear that we provided efficient service and promptly addressed your needs. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Castleford
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
from the sale experience from Kieran at…
from the sale experience from Kieran at the showroom to delivery fantastic customer service.
October 31, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that you had a fantastic customer service experience, from the showroom to the delivery. Thank you for your positive feedback,
Megan at Customer Care
The whole experience was a pleasure…
The whole experience was a pleasure very informative by staff member Kieran who went into detail about product and our requirements to but the product right for us.
And the store manager Jude whom helped me through payment process all very good
October 22, 2025
Reply from Bensons For Beds - Castleford
We appreciate you sharing your experience! We're happy to hear that our staff were very informative and ensured the product met your needs. It's great to know the payment process was smooth.
We're always here if you need anything else,
Megan at Customer Care
Helpful sales staff
Helpful sales staff, clear explanations of the process for delivery. Very personable
October 29, 2025
Reply from Bensons For Beds - Castleford
We appreciate your feedback and are happy to hear that our sales staff were helpful and provided clear explanations regarding delivery.
Looking forward to seeing you again!
Megan at Customer Care
Really helpful sales advisor
Really helpful sales advisor. We made a purchase and a very short delivery time given. Excellent service.
October 25, 2025
Reply from Bensons For Beds - Castleford
We appreciate you sharing your feedback! We're happy to hear that our sales advisor was helpful and that you received excellent service with a short delivery time.
Hope to see you again in the future,
Megan at Customer Care
Jude was helpful and knowledgeable
Jude was helpful and knowledgeable
October 19, 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We're happy to hear that our team member was so helpful. We appreciate your positive feedback and thank you for sharing.
Looking forward to seeing you again,
Megan at Customer Care
Reply from Bensons For Beds - Castleford
We appreciate your positive feedback! We are glad you found our delivery quick and the service excellent. Thank you for choosing us,
Megan at Customer Care
We went to Bensons for Beds Castleford…
We went to Bensons for Beds Castleford where choice was huge. We was pleased by Lady call Jude in store which answer to our every question. She give us the 5 star ⭐ customer service and our new bed with Eve mattress end that up like a cherry on top of the cake. Kind regards Justyna and Damian. PS we write this comment from our lovely new bed.
September 13, 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We're happy to hear about your positive experience at our Castleford store! It's great to know that our colleague was helpful and that you are delighted with your new bed and mattress. We appreciate your feedback. Thank you for your review – Lauryn at Customer Care 💜
Jude and staff were amazing!
The staff and especially Jude were very attentive and helpful ensuring we were not rushed in making any decisions in haste. There were plenty of beds and mattresses we were able to try making the whole process very easy.
October 15, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that our staff was attentive and ensured you had ample time to decide. We appreciate your positive feedback and that you found the selection process easy. Thank you for your review – Lauryn at Customer Care 💜
This is my another visit to the store…
This is my another visit to the store and just to look around to see what I like . But ended buying new bed bit bigger then previous one . Help from the staff I recived was great one ,they are best there .
October 7, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that you found something you liked during your visit and appreciate the positive feedback regarding our team's assistance. Thank you for sharing your experience, Megan at Customer Care
Mattress purchase
Jude was very knowledgeable with mattress choices which gave us a relaxed and happy shopping experiance.
October 5, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear that our expertise created a relaxed and happy shopping experience. Thank you for sharing your positive feedback with us! – Lauryn at Customer Care 💜
Walked in and was greeted by Jim who to…
Walked in and was greeted by Jim who to either leave us alone to try the mattresses on our own, or he offered to show us different types of mattresses, ie natural fibres, gel, memory foam etc. Jim was very knowledgeable and explained everything in detail answered our questions, took us through the mattress pressure machine to find our perfect mattress. Sorted the delivery out for us to a date suitable for us.
October 2, 2025
Unprompted review
Reply from Bensons For Beds - Castleford
We're happy to hear that you enjoyed your experience. We appreciate that our team member was knowledgeable and helpful in guiding you to find the perfect mattress. Thank you for sharing your positive feedback, Megan at Customer Care,
Friendly and knowledgeable and great…
Friendly and knowledgeable and great service in store
September 20, 2025
Reply from Bensons For Beds - Castleford
We're happy to hear you found our service great and our staff friendly and knowledgeable! We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
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