Today me and my husband went looking for a new mattress we’ve never bought a new one so needed lots of help… thankfully we came to the right store and were met by Kieran who took his time to guide us... See more
Location
Switch locationUnit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR Castleford, Castleford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to a different Bensons store & was a different experience. We were spoken to as & when we needed not chased around the store. Keiran offered to show us the bed that helps tell which mattress yo... See more
Company replied
Kieran at the J32 store immediately put us at ease, listened, understood disabilities, answered questions but put zero pressure on to us to buy a single thing. He gave us space but was didnt keep us... See more
The assistant Jude was brilliant and highly recommend her. The only thing that puzzled me and it was nothing to do with the service was the added costs such as assembly of beds which wasn't mention... See more
Company replied
Company details
About Bensons For Beds - Castleford
Written by the company
Contact info
Unit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR, Castleford, Castleford, United Kingdom
- 1977558010
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful shop assistant
Very helpful shop assistant. Explained the differences between types of mattress and beds. Overall experience very good
Friendly and professional service.
The saleswoman Sonya knew her stuff
The saleswoman Sonya knew her stuff. Very knowledgeable, excellent at her job. Good customer service skills, overall very pleased with her service.
Excellent customer service
Excellent customer service. Helped my mum find the bed she needed
The lady was sp helpful
The lady was sp helpful. My husband is disabled so could not test the bed out. But she made space for him to be able to feel the mattress
Great product great deal
We where drawn to a few deals which where as we entered the store and we took further interest when the mattresses in question where sold to us through your assistant knowledge of the product.
Happy Day
An absolutely fab service. We were made to feel relaxed. No pressure. Straight forward and easy transaction from start to finish. 😄😄😄
The sales assistant
The sales assistant, Jane was very knowledgeable about the mattress we bought. She was very friendly and helpful too.
Fantastic experience from the minute we entered the showroom.
Sonia was a pleasure to deal with, she listened to our requirements and casually talked us through our options. She was never pushy or talked sales jargon, just straightforward facts in a pleasant Yorkshire manner. She's a credit to your company!
Good buy/ very helpful
The assistant was very helpful and informative. He helped us get exactly what we wanted.
Taking the mystery out of buying a mattress.
Knowledgeable staff really supported the purchase of my.new mattress. The member of staff was attentive and personable. Would thoroughly recommend.
The staff we all so lovely especially…
The staff we all so lovely especially Jane that listened to what our needs were. We wasn't rushed we were given the opportunity to try the mattresses and left to make a decision we wasn't forced or harassed. Highly recommend the Castleford store
A very helpful young man who was very…
A very helpful young man who was very informative, also nice and chatty explaining the whole process of buying.
Jean very helpful informative obligeing
Jean very helpful informative obligeing
a pleasant experience
I can honestly it was an absolute…
I can honestly it was an absolute pleasure to visit your store at junction 32. Sonya was an absolute gem & gave us fantastic advice & much needed help to ensure we chose the correct bed & mattress for our needs. Highly recommend this young lady & cannot wait to take delivery of our purchase. Thank you so much Sonya
Great service from Kieran at Junction…
Great service from Kieran at Junction 32 Castleford.
Welcoming store where information is provided without the pressure to buy
When we walked in the store was welcoming followed by Jane who was really helpful taking the time to listen to what we wanted and recommending the best option. She took the time to explain the delivery options as we are moving house soon and also how the deals work really great shopping experience considering we where buying on the the big home items and spending quite a bit of money going through it with Jane reassured us of our decision
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







