Bensons For Beds - Charlton Reviews 

Used their in Charlton London. Tyrone the manager was great, no rush or pressue selling, just chating, helpful and really decent guy.
Got a great deal on a lovely matress and 2 new pillows, My partner and I super happy.
BTW we took pillows home from store. I am not a BS person and was very dubious about the pillows n price.... my partner!! Persuaded me to get them...... my new pillow is awesome, I love it.... im not gonna tell u my world has changed, however my sleep has for the better and the new matress has t been delivered yet!!

Lovely staff and very helpful

Wendy was very patient and professional and recap on all our concerns and needs well done thank you great shopping experience

Attentive service from Tyrone, happy to spend as much time as necessary with us to make sure we were aware of all that was going to happen with our purchase right up to delivery and instillation.
Answered all our questions and concerns.
Tailored the purchase to our needs.
Really pleased with our experience all aspects of the purchase explained in detail making it a very smooth transaction.
Thank you Tyrone

Quick, easy, efficient sales person. I think his name was Michael. He was very knowledgeable and helpful. Great choice of options in store.

Quick, efficient, friendly and knowledgeable service. The whole process of choosing and ordering the bed and mattress were fairly swift, and the advantage of ordering in person is that they can check the ETA of the items that you’re thinking of getting, if you have a particular urgency. My order was placed with Amma, who was a delight and answered my thousands of questions with patience! Would recommend Bensons, only gripe is that they charge for delivery compared to the other well-known bed store which delivers for free. And if you’ve opted to have, for example, your bed frame delivered one week and your mattress delivered a few weeks later when stock becomes available, you have to pay the £49 delivery fee a second time. Also, honourable mention to Leanne on the customer service phone line

They contacted me half an hour before delivery as promised. The team were polite and efficient. The installation took place without any problems. All packaging was removed from my house.

Delivery men very polite and helpful

Really helpful and constructive
Thank you Wendy

It was very good

We were looked after by Syed at the charlton store who was very friendly and helpful.
Everything was explained well and was not pushy at all to make a purchase.
We made our decision on the mattress we wanted and paperwork was all done in a matter of minutes
Definitely recommend

The help was excellent and friendly

I had recently undergone open heart surgery and was looking for an adjustable bed that could be delivered quickly. I called the Charlton Store and they said that they might have the very thing I was looking for which was a Tempur Elite with an adjustable frame. They agreed to "hold" the bed for me until I could travel to store. On inspection the bed was exactly what I needed - it would allow me to sleep on my back using an elevated and weightless position and therefore would be very helpful to my recovery. Sleep is crucially important for recovery after Open Heart Surgery and I had spent the first week since discharge sleeping in a chair! The two chaps were named Tyrone and John were very helpful and showed me all the features of the bed. They helped me arrange a local same day delivery which was really helpful. The company should be happy that their employees did such a great job!

I can’t rate this company high enough. Needed to source a mattress that was being discontinued. All the Bensons shops I spoke to were so helpful. Finally found one at the Charlton branch and Wendy was brilliant at communication and putting it aside for me so I could try it the next day. Great friendly branch and arranged mattress delivery the same day.

Outstanding customer service. Michael and his team have been incredibly friendly and helpful. I couldn't be happier with my shopping at Bensons For Beds.

Great and very efficient service, great and knowledgeable staff

The staff knowledge & patience. The quality of the products.

The customer service was excellent with the lady we met there.she also gave us so many options on what we wanted to buy.

The staff were super helpful. Good quality items and no hard selling.

The headboard to match my bed base was mis-ordered (wrong colour) so although I have my new divan base and mattress I have to wait until 3 July to have the complete bed in place. Not at all satisfactory since the whole order was paid for on 18 May. I discovered the mistake when I received confirmation of the planned delivery and it was too late to recitify the order.