Both times we went we were treated very well. staff and manager were welcoming understood our needs immediately and showed us the best product that would meet our needs. They informed us on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady at Chelmer Village that served my elderly parents with an electric bed was an absolute star! So helpful and caring, she took her time explaining and demonstrating the beds to them, I visited... See more
Assistant asked if I needed help. Which was a good start. I said exactly what I was looking for. He showed me all the options including your own brand goods which were exactly what I needed for a spa... See more
Angela was very helpful and patient, and explained everything we needed to understand very clearly. She gave clear directions in the store and also opened the door to us when we came out of the lift.... See more
Company details
About Bensons For Beds - Chelmsford1
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Chelmer Village Retail Park, CM2 6XE, Chelmsford, Essex, United Kingdom
- 1245255461
4.8
Excellent
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Store great, but bed damaged
Ordering process good and staff in store knowledgeable and helpful. Based on this it would have been 5 stars.
Delivery date delayed by four weeks despite receiving numerous countdown to delivery texts until 48 hours before.
Second delivery date bed arrived and staff helpful. However when we unpacked there was damage under the packaging- hole in base of bed and dirty. This must have happened before it left factory as packaging undamaged. Photographed and emailed Bensons for Beds but no response received to date.
December 16, 2022
Very helpful and got what we wanted
January 2, 2023
Good experience - recomnended
Bought a bed and mattress. Angela was wonderful - the perfect mix of help, advice and friendliness without being at all pushy. So glad we came here - would definitely recommend.
December 31, 2022
Excellent shopping experienceh
Initial experience at shop was first class. Manager, Adam, was very helpful and informative offering good advice and matching and tailoring my needs to exactly the right bed, mattress and headboard. After sales service with changing of delivery dates was, refreshingly, hassle-free. The delivery itself was smooth abd professional and the delivery men were polite and very heloful. I would recommend B for B without hesitation. Thank you for a faultless shopping experience.
December 14, 2022
Interest free credit
Sales women in the shop was very good but when we were doing the paperwork to buy a mattress on interest free credit I was advised that despite the sign’s saying £300 she said that the minimum spend for interest free credit had risen to £1000.00.
I walked out, went home and ordered it on line where the minimum spend was £300!!
December 17, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.