The drivers delivered at the scheduled time, they were polite and respectful of our property, they opened the mattresses and placed it on the base. Once they left I opened the pillows so they could b... See more
Location
Switch locationUnit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB
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See what reviewers are saying
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice... See more
Excellent customer service in the Chester industrial park store, when choosing our new wardrobe. Dave and Christine were absolutely fantastic so friendly, helpful and knowledgeable, without being at... See more
Company replied
From the moment we entered the store we were greeted by friendly, helpful staff. We needed lots of advice and had lots of questions which throughout the afternoon David and Paul helped us with. This i... See more
Company replied
Company details
About Bensons For Beds - Chester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, United Kingdom
- 1244665818
4.8
Excellent
676 reviews
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Reply from Bensons For Beds - Chester
We're happy to hear that the delivery and installation met your expectations. Thank you for your positive feedback!
Excellent service from start to finish…
Excellent service from start to finish very knowledgeable staff , helped pick appropriate bed . Good value compared to competition .
Kept informed from order to delivery .
Delivery team polite , efficient and delivered within promised window
February 7, 2026
Reply from Bensons For Beds - Chester
We appreciate your wonderful feedback! It's great to hear our knowledgeable staff helped you choose the perfect bed and that you found good value. We're also glad you were kept informed and that our delivery team was polite and efficient.
Excellent service
February 5, 2026
Reply from Bensons For Beds - Chester
We appreciate your feedback. We're happy to hear customer service was excellent.
Great service
Lola took the time to help us find the right bed for us. She ensured we tried a number of beds before making our final choice.
February 3, 2026
Reply from Bensons For Beds - Chester
We're happy to hear that you found the perfect bed with our help. It's great to know that the time spent trying different options paid off in your final choice.
We hope to welcome you back soon!
Megan at Customer Care
My product was delivered perfectly
My product was delivered perfectly, on time by courteous delivery team who kept me up to date with the progress of my delivery. Top class experience!
January 29, 2026
Reply from Bensons For Beds - Chester
Thank you so much for the fantastic feedback, Mr. Whitfield! 😊 We’re delighted to hear your delivery arrived perfectly and on time, and that the team kept you updated throughout — great to know they made the whole experience top class. We really appreciate you choosing us,
- Megan at Customer Care💜
Extremely pleased with process from…
Extremely pleased with process from start to finish. Faultless.
Initially went in to shop & spoke with Dave the manager at Chester Sealand branch. He took time to show us different mattresses and offered advice without being pushy or intrusive. He ensured we got the best price available & the best service. Order placement was simple. Communication from Bensons was excellent throughout. Mattress arrived on time & was delivered with care and attention by the delivery guys. They were respectful of our property.
Overall thoroughly impressed and would recommend.
January 23, 2026
Reply from Bensons For Beds - Chester
We're happy to hear that you were pleased with your experience, from the initial shopping to the careful delivery. It's great to know that our team offered helpful advice and that our communication was excellent. We appreciate your recommendation,
Megan at Customer Care
We were left to browse at our own pace…
We were left to browse at our own pace and then given the advice we needed when we wanted it. We got a better mattress for the same price from another store, without the hard sell.
January 27, 2026
Reply from Bensons For Beds - Chester
We're glad you enjoyed your shopping experience with us and that our team was helpful. We appreciate your feedback and are always looking for ways to improve our customer service.
Easy peasy - Dave pretty much guided our whole…
Dave pretty much guided our whole experience - seamless purchase with limited stress even with a three year old hanging off my leg!
January 27, 2026
Reply from Bensons For Beds - Chester
We're happy to hear that the purchase was seamless and low-stress, even with your three-year-old! Thank you for sharing your positive experience with us.
Fantastic experience
Fantastic experience from start to finish. Stephen was incredibly helpful without ever being pushy, which made the whole process easy and enjoyable, especially as first-time mattress buyers.
He gave us space to explore, stepped in with advice at the right moments, and even offered pillows when we joked about falling asleep! We found the perfect mattress and loved the flexible delivery options.
Couldn’t fault Stephen or the service at all ☺️
January 24, 2026
Unprompted review
Reply from Bensons For Beds - Chester
We're delighted you had such a fantastic experience! It's great to know that our team made your first mattress purchase easy and enjoyable. We appreciate that the advice and flexible delivery options were helpful in finding the perfect mattress. Thank you for your positive feedback!
Excellent customer service as always…
Excellent customer service as always that’s why we went back and bought another bed for our son, great deal and got extras which we weren’t expecting.
Bensons for bed Chester retail park I would go anyway else
January 26, 2026
Reply from Bensons For Beds - Chester
We're happy to hear that you had another excellent experience and found a great deal for your son's bed. It's great to know you received unexpected extras. Thank you for your continued loyalty and positive feedback!
DISAPPOINTING
Store staff very helpful.Delivery went well. Unfortunately after they left, found an unpleasant odour coming from bed. Customer service say to give it 3 weeks to improve. Not impressed considering the cost of the mattress!!!!
January 20, 2026
Unprompted review
Reply from Bensons For Beds - Chester
Thank you for taking the time to share your feedback. I’m really pleased to hear that the store team were helpful and that delivery went smoothly. I’m sorry, however, that you’ve experienced an unpleasant odour from the new bed — I appreciate how disappointing that must feel, especially after making such an important purchase.
A noticeable smell can occur with new mattresses due to the fresh materials and packaging, and it usually settles as the mattress airs out. This is completely normal, and it should naturally improve over the next couple of weeks.
We have since contacted you to discuss this in more detail and to make sure you have the support you need while it settles. Thank you,
Megan at Customer Care
Reply from Bensons For Beds - Chester
We appreciate your positive feedback! Thank you.
Rose who dealt with our enquiry was
Rose who dealt with our enquiry was
really patient and thorough in her
explanation of the type of bed was needed.
January 16, 2026
Reply from Bensons For Beds - Chester
We're happy to hear that the explanation about the type of bed needed was helpful and thorough. We appreciate you taking the time to share your positive experience with us!
Reply from Bensons For Beds - Chester
We're so glad our team was helpful and knowledgeable without being overbearing! Thank you for your positive feedback.
Very helpful staff at the Chester…
Very helpful staff at the Chester Store. Allowed us to look when we needed but was available to give advice and point us in the right direction when asked.
January 13, 2026
Reply from Bensons For Beds - Chester
We’re so glad you found plenty of choice and our team was super helpful – that’s what we love to hear! 💜 Thank you for your positive review - Lauryn at Customer Care
Good store and location.
Good store and location.
A big thank you to Lola who was very helpful, friendly and informative, her knowledge and experience helped us to chose excellent beds for our grandchildren.
January 7, 2026
Reply from Bensons For Beds - Chester
We’re so glad Lola gave you friendly, helpful advice and helped you choose the perfect beds for your grandchildren – sounds like a wonderful experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent customer experience
We visited the Chester showroom to look for a new bed. We had a few prerequisites ie cooling , side sleeping etc . The choice of beds is bewildering in any bed showroom . We were approached by a chap called Dave who turned out to be the branch manager . Been there 17 years so we thought he should know what he’s doing . Straight away with our prerequisites we narrowed the choice down by half. After using a bed machine to scan your body we reduced the options down further . In the end it came down to 3 beds where we ended up purchasing one. Sales process not pushy , more informative. Awaiting for delivery so hoping the bed choice is as good as the purchasing experience
January 8, 2026
Reply from Bensons For Beds - Chester
We're glad you enjoyed your experience in our Chester showroom and found the sales process informative. It's great to hear that our team member helped narrow down the options to find the right bed for you. We appreciate your feedback and hope you love your new bed,
Megan at Customer Care
Good experience in the store with…
Good experience in the store with helpful staff. Thanks Lola!
January 5, 2026
Reply from Bensons For Beds - Chester
Thank you for your kind words Katherine! We’re so pleased to hear you had a great experience in-store and that Lola was able to help. We’ll make sure she sees your lovely feedback. If you need anything else, we’re always here for you!
- Megan at Customer Care!
No electric underblanket with Tempur
We have now taken delivery of our Tempur mattress. We were disappointed to discover from reading the instructions for caring for a Tempur mattress (which came with the mattress), that you should NOT use an electric under blanket. It would have been much better to learn this during the sales process, which would have influenced our purchase, never having owned a memory foam mattress previously. Additionally, we had decided to purchase a new electric under blanket prior to delivery, so this was a wasted £125! We then purchased an alternative electric over blanket at a further £125 but don’t like this due to its weight. So, if like us, your preference is an electric blanket for wintertime, do bear this in mind when buying your new mattress. I have written to the Chester Store and awaiting a response.
December 9, 2025
Unprompted review
Reply from Bensons For Beds - Chester
Thank you for sharing your feedback with us. We’re sorry to hear that this important detail wasn’t highlighted during the sales process, and we understand how frustrating this must have been for you. Your comments will be passed on to the relevant team to help improve the information we provide to customers. If you need any further assistance, please let us know,
Megan at Customer Care
Amazing Dave
Dave was amazing at helping us choose a mattress for our son who suffers with back problems. Advice was spot on, and we had a good bit of banter too, including hints and tips on how to help stop hubby snoring! 🛌
December 30, 2025
Reply from Bensons For Beds - Chester
We're happy to hear that the mattress advice for your son was helpful! We appreciate your positive feedback and are glad you enjoyed your experience and the tips. Thank you for your positive review – Lauryn at Customer Care 💜
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