Max was excellent in store (Colcheter) at helping us find the right bed for us. He spent time explaining different options and was great and listening to our needs. Amazing customer service. Deliver... See more
Location
Switch locationUnit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU Colchester, Essex, GB
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Max in the Colchester store was great. He greeted us as soon as we walked in the shop asked us relevant questions which then led to us buying the mattress we did on the day. He then went out of his wa... See more
Company replied
Very impressed by Bensons. Instore experience was extremely positive, knowledgeable staff. We actually ordered (rather than compare elsewhere) as the lady who helped us was so good. Hypnos 04 Mattress... See more
Company replied
We were served by Paul in the Colchester store. He listened to our needs, recommended to us the most suitable bed frames and mattresses and then offered us discounted prices. Nothing to complain abo... See more
Company replied
Company details
About Bensons For Beds - Colchester365
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Turner Rise Retail Park, Petrolea Close, CO4 5TU, Colchester, Essex, United Kingdom
- 1206761896
4.8
Excellent
494 reviews
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lee was knowledgeable & extremely…
lee was knowledgeable & extremely helpful. she took time to listen to our needs & gave advice accordingly.
would recommend lee to anyone.
January 19, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We are thrilled to hear that Lee provided you with exceptional service and valuable advice. We pride ourselves on delivering top-notch customer service and we are grateful for your recommendation. Thank you for choosing us! Don't forget to complete your Bensons survey ❤️
Efficient and friendly service
Matt helped us to identify the right bed for our granddaughter to use from time to time.
January 22, 2026
Reply from Bensons For Beds - Colchester365
Thank you for choosing us to help with your granddaughter's bed! We are so happy to know that Matt was able to assist you in finding the perfect option. Customer satisfaction is our top priority and we truly appreciate your kind words. Don't forget to complete your Bensons survey ❤️
Excellent service.
From entering the store to delivery of my mattress, they cannot be faulted. Excellent, professional, friendly service.
January 23, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
We are thrilled to hear that you had a five-star experience with us! Providing exceptional service is our top priority and we appreciate your kind words. Thank you for choosing us for your mattress needs! Don't forget to complete your Bensons survey ❤️
Everything went as planned.
January 12, 2026
Reply from Bensons For Beds - Colchester365
Thank you for taking the time to leave us a review. We are glad to hear that everything went as planned. We strive for excellence and are happy to have met your expectations. Thank you for choosing our business.
Very present experience
Very present experience, we spoke to Max who helped us find out which bed was best for us and clearly spoke us through all the options. If you don't know what firmness you like or need the sleep pro machine they have is a cool bit of kit. Also the knowledge max has about mattresses is pretty impressive.
January 17, 2026
Reply from Bensons For Beds - Colchester365
Thank you for sharing your experience with us! We're thrilled to hear that Max was able to assist you in finding the perfect bed and that our Sleep Pro machine was helpful. Our team takes pride in being knowledgeable about mattresses and ensuring our customers have a great experience. We appreciate your trust in us and hope you enjoy your new bed! Don't forget to complete your Bensons survey ❤️
Bensons Beds of Colchester Superb Store
We visited Bensons Beds of Colchester and was served by a wonderful lady called Chelsie . Her knowledge of all the different mattresses and bed bases was faultless . Chelsie understood the big financial cost involved with us wishing to buy a bed and a mattress at the same time. She supported us professionally which enabled us to make the correct purchase for our needs. She was patient and there was no "pushy" sales technique used. I would thoroughly recommend this store for great customer service and the vast amount of choices available . Thank you Bensons Beds Colchester .
January 17, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We're thrilled to hear that Chelsie provided exceptional service and helped you make the perfect purchase. Our priority is always customer satisfaction and we appreciate your recommendation. Happy sleeping on your new bed and mattress! 😊 #BensonsBedsColchester Don't forget to complete your Bensons survey ❤️
Staff in the store were so friendly and…
Staff in the store were so friendly and helpful - not at all pushy. We had constant updates on our delivery and the guys that did the delivery were great
January 18, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your wonderful review! Our team takes pride in providing excellent customer service without being pushy. We're glad you had a great delivery experience too. We truly value your business and hope to see you again soon. Don't forget to complete your Bensons survey ❤️
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We're so happy to hear that our staff provided excellent service and helped you find exactly what you were looking for. Your satisfaction is our top priority! We can't wait to see you again. 😊 #customerlove
Excellent pre sale and pre delivery…
Excellent pre sale and pre delivery experience. Lots of helpful communication throughout. Very helpful store staff. Delivery and construction of x2 wardrobes and x4 bedside cabinets similarly very good. The fitters were very swift, very helpful and friendly. Unfortunately on arrival the wardrobes had split backboards, damaged base and other minor issues. The fitters were excellent in pointing these out. Will have to wait for replacement parts from the German manufacturer which is disappointing having spent £3k on the furniture.
January 13, 2026
Reply from Bensons For Beds - Colchester365
"Thank you for your positive feedback on our pre-sale and pre-delivery experience and our helpful staff. We apologize for the issues with your wardrobes and are working with the manufacturer to quickly resolve them. We appreciate your patience and look forward to delivering a flawless experience in the future. Thank you for choosing our business!" #CustomerSatisfaction #QualityService
Choosing a new mattress was made stress…
Choosing a new mattress was made stress free by Max at your Colchester store. He took time to explain in easy to understand terms the different mattresses and trying out the different firmness helped to make a final decision.
January 12, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your kind words about Max at our Colchester store! We are thrilled that he was able to make your mattress shopping experience stress-free and enjoyable. Our team takes pride in providing excellent customer service and helping our customers find the perfect mattress. Sweet dreams on your new mattress!
delivered old and stained goods
delayed delivery for 16 days
was delivered old stained pillow.
January 9, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
We deeply apologize for the delay and for the condition of the pillow upon delivery. We value your satisfaction and will work to address and rectify this issue promptly. Thank you for bringing this to our attention.
Good selection of beds and mattresses
Good selection of beds and mattresses, very knowledgeable and helpful.
Listened to what I was looking for and clearly explained what they had .
Scott was very helpful and great customer service.
January 5, 2026
Reply from Bensons For Beds - Colchester365
Thank you for the positive review! We're thrilled to hear that you had a great experience at our store, and that Scott provided excellent customer service. We take pride in our knowledgeable staff and wide selection of beds and mattresses. We hope to see you again soon!
Reply from Bensons For Beds - Colchester365
Thank you so much for your kind words! We strive to provide customers with the best service and products, and we're thrilled to hear that we exceeded your expectations. We appreciate your support!
Max was fantastic in helping us choose…
Max was fantastic in helping us choose the right mattress. Knowledgeable and not pushy in any way
January 5, 2026
Reply from Bensons For Beds - Colchester365
Don't forget to complete your Bensons survey ❤️
Warm welcome from the minute we went…
Warm welcome from the minute we went through the door. Scott was helpful, knowledgeable, friendly & professional. He went above & beyond to help us and spent almost 1 hour with us, helping us make the most informed decisions about the products we wanted to purchase. We are very pleased with the service we received and would definitely recommend this store. Thank you.
January 3, 2026
Unprompted review
Reply from Bensons For Beds - Colchester365
Thank you for your wonderful feedback Sarah! We’re delighted Scott gave you such a friendly welcome and went above and beyond to help you make informed decisions. We’ll make sure he sees your kind words—he’ll be thrilled! Enjoy your new purchases and thank you for recommending us,
Megan at Customer Care
Reply from Bensons For Beds - Colchester365
Thank you for your kind words! We strive to provide excellent customer service and we are happy to hear that we were able to be helpful and patient. Your satisfaction is our top priority! Don't forget to complete your Bensons survey ❤️
Great staff in store helpful and not…
Great staff in store helpful and not pushy, good to be able to try out a variety of mattresses in one place and expertise on what would suit best
December 27, 2025
Reply from Bensons For Beds - Colchester365
Thank you so much for your kind review! We strive to provide excellent customer service and help customers find the perfect mattress for their needs. We're glad to hear our staff was helpful and not pushy. Come back anytime, we love helping our customers sleep better! Don't forget to complete your Bensons survey ❤️
Your salesman was very attentive
Your salesman was very attentive, but only interacted on request, we were left to explore and not hounded
January 1, 2026
Reply from Bensons For Beds - Colchester365
Thank you for your review! We pride ourselves on providing attentive service without being pushy. We want our customers to feel comfortable and free to explore our products at their own pace. We're glad to hear that you had a positive experience with our salesman. Don't forget to complete your Bensons survey ❤️
Great value beds with great sales team
Great variety, great attention to detail and information for quick and easy buy at good price of exactly the bed we wanted. Scott was extremely helpful at the Colchester store
December 29, 2025
Reply from Bensons For Beds - Colchester365
Thank you for your wonderful review! We're thrilled to hear you had a great shopping experience at our Colchester store. We pride ourselves on offering a wide variety of products at competitive prices, and it's fantastic to know that our team member Scott was able to provide excellent assistance. We truly appreciate your support and hope to see you again soon! Don't forget to complete your Bensons survey ❤️
The team were marvellous
The team were marvellous. The drivers were happy to help and were polite and courteous. All the rubbish was taken away. I could not fault them at all
December 18, 2025
Reply from Bensons For Beds - Colchester365
"Thank you for your glowing review! We take pride in providing excellent service and are thrilled to hear that our team went above and beyond to make your experience effortless. Cheers to a job well done!"
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