Our experience in the shop was great it was the Coventry store the delivery guys were very helpful took it up stairs took the plastic of for me all in all a great service
Company replied
Location
Switch locationUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
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From initial visit to Bensons in Coventry, the bed try and select process, the pre delivery information updates and the delivery and removal of old mattress, I have to say it was about as good a retai... See more
Company replied
Friendly informative sales staff. Useful advice on mattress and pillows needs. A great range of options to choose from. Found our perfect bed.
Company replied
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... See more
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Company details
About Bensons For Beds - Coventry206
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, United Kingdom
- 2476667143
4.9
Excellent
319 reviews
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very helpful staff at the local store
July 12, 2026
Reply from Bensons For Beds - Coventry206
We are so pleased to hear that our team at the local store was very helpful. We truly appreciate your kind words and positive feedback!
Our experience in the shop was great it…
Our experience in the shop was great it was the Coventry store the delivery guys were very helpful took it up stairs took the plastic of for me all in all a great service
July 12, 2026
Reply from Bensons For Beds - Coventry206
We're so pleased to hear that your experience in our Coventry store was great. It's wonderful that our delivery team was very helpful, taking your items upstairs and removing the packaging for you.
Friendly informative sales staff
Friendly informative sales staff. Useful advice on mattress and pillows needs. A great range of options to choose from. Found our perfect bed.
July 1, 2026
Reply from Bensons For Beds - Coventry206
We're so pleased you found our sales staff friendly and informative, and that our advice on mattresses and pillows was useful. It's wonderful you found your perfect bed from our wide range of options!
Team Bensons
A retail experience as it should be - Bensons For Beds, Coventry
From initial visit to Bensons in Coventry, the bed try and select process, the pre delivery information updates and the delivery and removal of old mattress, I have to say it was about as good a retail experience as we have ever had. Our salesman Manrai was new to the business, but he was extremely helpful and was willing and able to get help from his colleagues, if required. Have to say we engaged with all the team while in the shop and they were all very helpful and friendly. Great experience and wouldn’t hesitate to recommend. Other retailers could learn a few things, if they copied and met Bensons very high customer service standards.
June 26, 2026
Reply from Bensons For Beds - Coventry206
We are so pleased to hear about your excellent retail experience from start to finish! It's wonderful that our team provided such helpful and friendly service, making your bed selection and delivery process so smooth. We truly appreciate your kind words and recommendation.
Team Bensons
From the minute we entered the store…
From the minute we entered the store staff were helpful , not pushy , we would definitely recommend + use your services again . Thank you for your service .
June 4, 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
We're so pleased our team was helpful and not pushy. Thank you for your kind feedback; we appreciate your recommendation!
Team Bensons
Great customer service
Great customer service. Very helpful in the shop and the delivery men couldn’t do enough on one of the hottest days this year. Very friendly and hardworking.
June 26, 2026
Reply from Bensons For Beds - Coventry206
We're so pleased you received great customer service and found our shop team helpful. We appreciate your kind words about our friendly and hardworking delivery team!
Team Bensons
Thanks Natalie!
I would like to leave a special thank you to Natalie at Benson for Beds Coventry, for her outstanding customer service.
Over the course of around six months, Natalie supported me through what turned out to be a much longer decision-making process than I had originally anticipated. During that time, I had countless questions, explored different options, and needed reassurance on various aspects of my purchase. Natalie was consistently patient, professional, and incredibly helpful throughout.
What stood out most was her friendly and approachable manner. No question ever seemed too much trouble, and she always took the time to provide clear, honest advice without making me feel pressured. Her knowledge, reliability, and genuine willingness to help made the entire experience far less stressful and gave me confidence in my decisions.
In an age where great customer service can be difficult to find, Natalie truly went above and beyond. She is a credit to Benson for Beds and played a huge part in making my experience such a positive one.
Thank you, Natalie, for your patience, professionalism, and exceptional support. It has been greatly appreciated, and I would not hesitate to recommend Benson for Beds based on the service I received from you.
(Tara).
June 7, 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
We truly appreciate you taking the time to share such wonderful feedback. It is fantastic to learn about the exceptional support you received. We are so pleased that your experience was a positive one, and we value your kind words.
Team Bensons
Great sales team in store and delivery…
Great sales team in store and delivery team. All we're helpful and courtes. We will certainly order again with this store in particular.
May 20, 2026
Reply from Bensons For Beds - Coventry206
We're so pleased to hear our sales and delivery teams were helpful and courteous. We appreciate your kind feedback and look forward to serving you again!
Team Bensons
Reply from Bensons For Beds - Coventry206
We're glad our team was helpful! Thank you !
Team Bensons
Liz Yorkshire lass
We were welcomed by Richard in the Coventry store who was extremely helpful so much knowledge about different mattresses he explained everything in great detail from purchasing and delivery.
May 27, 2026
Reply from Bensons For Beds - Coventry206
We're so pleased you received such helpful service and detailed explanations regarding mattresses, purchasing, and delivery. Thank you for your kind feedback!
Team Bensons
Natalie in the Gallagher retail…
Natalie in the Gallagher retail Coventry very helpful and professional. Listen to what you want, shows you the beds that’s suits you
May 12, 2026
Reply from Bensons For Beds - Coventry206
We're so glad to hear our team member provided such helpful and professional assistance. Thank you for sharing your positive experience with us!
Team Bensons - Jess
Friendly knowledgeable staff
Friendly knowledgeable staff, no rush to decide the wide range for sale
April 27, 2026
Reply from Bensons For Beds - Coventry206
Thank you! We’re pleased you found our team knowledgeable and appreciated the relaxed, no‑rush experience 😊
The entire process of delivering and…
The entire process of delivering and setting up the bed was great. Your customer service delivery is amazing. Keep it up.
April 19, 2026
Reply from Bensons For Beds - Coventry206
Thank you so much! We’re delighted the delivery and setup went smoothly — your kind words mean a lot 😊
We’re here whenever you need us — thanks for being a valued customer,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Coventry206
Thank you for your feedback! We’re delighted to hear you had excellent service from ordering right through to delivery — just how it should be 😊
Thank you for your positive review - Lauryn at Customer Care 💜
Great service at the store in Coventry
Great service at the store in Coventry
The delivery was within the time window.
The drivers put the bed were I wanted it to go.
Very polite
April 14, 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
Really appreciate your review — great in‑store service, punctual delivery, and polite drivers is exactly what we aim for.
Looking forward to welcoming you back,
Megan | Customer Care Specialist🌟
Exactly what we were looking for.
My husband and I had spent a lot of time thinking about which type of mattress we needed and a lot of time looking for the right one for us. From the minute we walked into Bensons for Beds in Coventry, we were made to feel comfortable and welcome. We explained what we were looking for and were guided to mattresses that would suit our needs. We were encouraged to try out each mattress and advised on its pros and cons until we found exactly the one for us. We were able to choose a convenient delivery date and were kept updated of a time slot a couple of days before delivery. The mattress is soooo comfortable to sleep on and is everything we had hoped it would be. Great value for money, very comfortable and great customer service. We would definitely recommend.
April 5, 2026
Reply from Bensons For Beds - Coventry206
Thank you so much for your wonderful review! 😊 We’re delighted to hear that from the moment you visited our Coventry store, you felt comfortable and well looked after. Helping customers take their time, try different options, and find the perfect mattress is exactly what we aim for. Thank you for your recommendation, and enjoy many restful nights ahead,
Megan | Customer Care Specialist💜
Excellent customer service
April 2, 2026
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had a positive experience with us.
Ver efficient
Ver efficient. Delivered on time. Removed old and replaced new and very polite.
April 3, 2026
Reply from Bensons For Beds - Coventry206
Thank you, Miss Searle! 😊 We’re delighted to hear everything was very efficient, delivered on time, and handled so politely—including removing the old and fitting the new. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Excellent customer service from…
Excellent customer service from ordering the bed to delivery. Would recommend this company to future customers.
March 27, 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
Thank you for your lovely feedback! 😊 We’re delighted to hear you had excellent service from order to delivery. We really appreciate the recommendation,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Coventry206
Thank you for the great feedback! 😊 Wonderful to hear you found the team friendly, efficient and attentive. That’s exactly the service we aim for,
Megan | Customer Care Specialist💛
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