Paul welcomed us to the store, provided us with pillows when testing the beds but then left us to look around without hounding us. When we had questions he was very knowledgeable
Company replied
Location
Switch locationUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
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See what reviewers are saying
From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... See more
Company replied
Natalie the sales advisor was fantastic very helpful and knowledgeable during our selection, lovely person. The assembly team who delivered and assembled the bed carried this on they were superb rea... See more
Company replied
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... See more
Company replied
Company details
About Bensons For Beds - Coventry206
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, United Kingdom
- 2476667143
4.8
Excellent
329 reviews
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Our experience has been amazing with…
Our experience has been amazing with bensons for beds.
There was an issue with our mattress and customer service were brilliant in arranging a replacement mattress.
The mattress itself is really good.
Well deserved 4.7 /5 score on trustpilot.
December 17, 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had an amazing experience! It's great that our customer service team could resolve the mattress issue and arrange a replacement for you. We appreciate your feedback on the mattress quality.
Very happy
Very happy. Excellent customer service. Was a big purchase and i did not feel pressured in any way. Very helpful and knowledgeable
February 6, 2026
Reply from Bensons For Beds - Coventry206
We appreciate your feedback! We're happy to hear that you felt supported and well-informed during your purchase. Thank you for choosing us; it means a lot!
Friendly and courteous service … and a good mattress!
We felt we were treated courteously from the moment we entered the showroom to receiving the mattress. There was no pressure just timely advice and a friendly service.
January 17, 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
We're happy to hear that you felt treated courteously from start to finish. We appreciate your positive feedback regarding the timely advice and friendly service you received.
Great team, great choice
Great choice of beds and mattresses to choose from and the member of staff who helped us was very knowledgeable and helpful and an asset to the team. Delivery went very smoothly and quickly and was within the time frame advised. Both guys were friendly but also professional and courteous at the same time.
January 30, 2026
Reply from Bensons For Beds - Coventry206
Thank you for your wonderful review Catherine! We’re delighted to hear you enjoyed the great choice of beds and mattresses in-store, and that our team member provided such knowledgeable and helpful support—your kind words mean a lot, and we’ll be sure to pass them on. It’s also great to know your delivery went smoothly, quickly, and right within the advised time frame. Our delivery team will be thrilled to hear you found them friendly, professional and courteous. We truly appreciate you taking the time to share your experience,
- Megan at Customer Care💜
A helpful assistant
The assistant Intasar was very helpful and knowledgeable but didn't put us under any pressure. He clearly explained the features of the products after asking what we were looking for.
January 29, 2026
Reply from Bensons For Beds - Coventry206
We're happy to hear that you found our assistant helpful and informative. We appreciate your feedback on the service you received and are glad you enjoyed your experience.
We’d love to serve you again in the future.
Megan at Customer Care
Sealy kingsize mattress
Ordered a mattress which was delivered quickly and very happy with the look of it though not in the bedroom yet as it needs final touches before moving in. Lots of updates on date and time slot.
January 22, 2026
Reply from Bensons For Beds - Coventry206
We're happy to hear that your mattress was delivered quickly and that you are pleased with its appearance! We appreciate the update and hope you enjoy it once your bedroom is ready.
Great process from start to finish
Great process from start to finish. Ordered in the same, blue light discount offered as well. Great delivery….nothing negative to say whatsoever
January 19, 2026
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had a great experience with our process from beginning to end, including the blue light discount and delivery. Thank you for your positive feedback!
Easy relaxed and friendly not pushy…
Easy relaxed and friendly not pushy like some sales
January 15, 2026
Reply from Bensons For Beds - Coventry206
We're so glad you found our team relaxed and friendly, without sales pressure. Thank you for your positive feedback; we appreciate it.
Excellent Bensons for Beds service
Delivery team where polite, on time with excellent communication.
Very quick and careful when installing product.
January 14, 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
We appreciate you sharing this great feedback! We're so glad the delivery team was punctual, communicative, and careful while installing your product.
Great customer service
January 7, 2026
Reply from Bensons For Beds - Coventry206
Thank you for your 5 star review Chris! We’re thrilled to hear you received great customer service. Your feedback means a lot to us,
Megan at Customer Care
Ottoman bed
When we entered we were asked what we were looking for, it was then explained about discounts, finance etc. But then we were left to look which was great. Only when we asked for help they joined us. Brought the bed straight away down to the service given.
January 1, 2026
Reply from Bensons For Beds - Coventry206
We're glad you enjoyed your experience and appreciated our approach to customer service. It's great to hear that our team was helpful when needed. Thank you for your positive feedback!
Stewart - Team Bensons
Great service by the team in Coventry…
Great service by the team in Coventry branch
December 29, 2025
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had a great experience with our team. Thank you for your positive feedback! Michael @ Team Bensons
Reply from Bensons For Beds - Coventry206
We’re delighted to hear the team provided such an organised and professional service. Thank you for your positive review – Lauryn at Customer Care 💜
Very good service.
December 8, 2025
Reply from Bensons For Beds - Coventry206
We appreciate your feedback—it means a lot to us Mrs Wilson.
We’re so glad you had a great experience. Hope to see you again soon,
Megan at Customer Care
Good collection of bedroom furniture and knowledgable staff
Recently visited the Benson for Beds store and my experience was good. They have good collection and variety of bedroom furniture . The staff is friendly and knowledgeable. Intasar from sales team was really helpful, and explained every details of the choosen product. All in all a good experience and I’d definitely recommend it to anyone setting up their home.
November 30, 2025
Reply from Bensons For Beds - Coventry206
Thank you for your wonderful feedback! We’re delighted Intasar made your experience smooth and informative. We’ll be sure to share your kind words with him,
Megan at Customer Care
Reply from Bensons For Beds - Coventry206
We appreciate you taking the time to leave us a review! We are happy to hear our service and explanations met your needs.
– Thank you, Jess- Team Bensons
Impressed with the overall experience
We were looking for a new mattress, and it was a pleasure to meet someone who had excellent product knowledge and no obvious sales patter. Akram even showed us the various materials used in the manufacturing process of some and explained the differences in quality. We are very pleased that we went to Bensons. Looking forward to receiving our order. Thank you, Akram
November 23, 2025
Reply from Bensons For Beds - Coventry206
We're glad you enjoyed your experience and found our team member's product knowledge helpful. We appreciate you choosing us for your new mattress. We look forward to you receiving your order. Thank you for your positive feedback,
Megan at Customer Care
Excellent customer service
Excellent customer service. I cannot thank Natalie enough for her time and patience in helping me select the right mattress. Everything was explained, advice shared and options given. No pressure.
Further follow up call with Akram continued this excellent service and I look forward to taking delivery of my new mattress soon.
November 15, 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We’re so pleased to hear Natalie provided such patient and knowledgeable support in helping you choose the perfect mattress! It’s great to know Akram continued that excellent service with a follow-up call. We can’t wait for you to enjoy your new mattress soon!
Thank you for your positive review Nicola – Lauryn at Customer Care 💜
No pressure sales we were able to…
No pressure sales we were able to explore and find what we wanted without being interrupted
November 18, 2025
Reply from Bensons For Beds - Coventry206
We're glad you enjoyed your experience and appreciated the no-pressure environment while finding what you wanted. Thank you for your positive feedback,
Megan at Customer Care
The member of staff that greeted us was…
The member of staff that greeted us was really helpful. He explained everything thoroughly and answered our questions. He wasn’t pushy but just genuinely wanted to help.
October 25, 2025
Reply from Bensons For Beds - Coventry206
We appreciate you sharing your experience! We're happy to hear that our staff member was helpful, explained everything thoroughly, and answered all your questions without pressure.
Megan at Customer Care
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