Paul welcomed us to the store, provided us with pillows when testing the beds but then left us to look around without hounding us. When we had questions he was very knowledgeable
Company replied
Location
Switch locationUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
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See what reviewers are saying
From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... See more
Company replied
Natalie the sales advisor was fantastic very helpful and knowledgeable during our selection, lovely person. The assembly team who delivered and assembled the bed carried this on they were superb rea... See more
Company replied
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... See more
Company replied
Company details
About Bensons For Beds - Coventry206
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, United Kingdom
- 2476667143
4.8
Excellent
329 reviews
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We received excellent customer service…
We received excellent customer service in store
August 9, 2025
Reply from Bensons For Beds - Coventry206
We're thrilled to hear that you had an excellent experience in our store! Providing exceptional customer service is our top priority and we're glad we were able to exceed your expectations. Thank you for your review and for choosing our business, Megan at Customer Care
Knowledgeable staff
I was served by Natalie, who was friendly, helpful and professional. Nothing was too much trouble for her, and she was knowledgeable about the products. Natalie is a definite asset to your company.
August 2, 2025
Reply from Bensons For Beds - Coventry206
Thank you for taking the time to share your experience with Natalie! We are so glad to hear that she provided top-notch service and made your shopping experience with us a memorable one. We are lucky to have her as part of our team!
Staff were great
Staff were great. We hate pressure sales and prefer to be left to browse and try without being hassled. This was exactly what we had. No pressure and as much time as we wanted.
Staff very knowledgeable about products too
July 27, 2025
Reply from Bensons For Beds - Coventry206
Thank you for sharing your experience! Our team is dedicated to providing a hassle-free and knowledgeable shopping experience for all of our customers. We appreciate your feedback and look forward to seeing you again soon, Megan at Customer Care
Great price great service
Great price great service
Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered within 2 weeks with an interest free credit agreement in place within a pre advised timeframe. The delivery team were friendly, built the bed and took all their rubbish too. We had various communications during the period too. Great experience overall.
July 23, 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We always strive to provide the best prices and service to our customers. It was a pleasure to assist you and we look forward to your next visit!
Person who i spoke to was very…
Person who i spoke to was very knowledgeable and helped me find the right mattress
July 15, 2025
Reply from Bensons For Beds - Coventry206
We are thrilled to hear that our team member was able to assist you in finding the perfect mattress for your needs. Thank you for choosing us and we hope you enjoy a good night's sleep, Megan at Customer Care
Mattress
Received emails confirming delivery date & time slot. Then got a call to say it was on its way. The delivery team Davie & Linval were polite, professional & friendly.
June 23, 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We're happy to hear that you received timely updates regarding your delivery Pauline. We appreciate your positive feedback regarding the team's polite, professional, and friendly service. Thank you, Megan at Customer Care
Excellent service from Bensons for beds.
Ordered 2 beds from Bensons for Beds. Excellent service from visiting the showroom to delivery and assembly of the beds.
First and foremost the staff in the showroom were very helpful in answering our questions and showing us around the various beds we were interested in. No pressure sales, just very good customer service in listening to what we needed and advising us accordingly.
Then the delivery and assembly service, the delivery team called us before arriving, delivered and assembled the beds in the respective rooms. They were very efficient taking great care and explaining how everything worked and how to take care of the beds, they removed the packaging and left the rooms clean and tidy as they found them. All in all a very professional service from start to finish and would definitely recommend Bensons for beds.
June 17, 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had such a positive experience, from the showroom to the delivery and assembly. It's great to know the team provided helpful and efficient service. Thank you for recommending us, Megan at Customer Care
Paul and Ian the delivery team have…
Paul and Ian the delivery team have been absolutely brilliant. Delivered my mattress to the room, unpacked it and placed it with care. They took the box and wrapping so I wouldn’t have to worry about disposing them. They have been courteous and kind. Thank you for your great team work.
June 9, 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We're happy to hear that our delivery team was brilliant! It's great to know they delivered your mattress to the room with care and removed the packaging for you. We appreciate you mentioning their courteous and kind service. Thank you for your great feedback, Megan at Customer Care
James the driver and Paul the driver's…
James the driver and Paul the driver's assistant did a good delivery of my new mattress and mattress protector, and took care carrying the mattress up to my bedroom and setting it in place.
June 11, 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We're happy to hear that the delivery of your new mattress and protector went well Andrew. We appreciate you mentioning the care taken in your bedroom. Thank you for your positive feedback, Megan at Customer Care
Our salesman Intasar was very…
Our salesman Intasar was very informative and not too pushy, left us to it and his advice was very helpful and friendly.
June 5, 2025
Reply from Bensons For Beds - Coventry206
We're happy to hear that you found our sales team member informative and helpful, and that you appreciated the advice you received. Thank you for your positive feedback, Megan at Customer Care
Fantastic service from the store…
Fantastic service from the store manager
Very attentive and thorough explaining about the range available for what we needed
June 6, 2025
Reply from Bensons For Beds - Coventry206
We appreciate you taking the time to leave us such a complimentary review Michelle! We're so glad to hear the store manager provided such attentive and thorough service. Thank you, Megan at Customer Care
Information
Taking the time to give lots of information about the different items which was very helpful in making a decision on the purchase
June 5, 2025
Reply from Bensons For Beds - Coventry206
We're glad you found the detailed information helpful for your purchase decision. We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer care
The information they provide is genuine…
The information they provide is genuine and the care towards customer is ready good
June 1, 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We appreciate your positive feedback! We are glad our information is genuine and that you experienced good care. We appreciate you- Megan at Customer Care
Reply from Bensons For Beds - Coventry206
We're happy to hear that you got what you wanted! Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Reply from Bensons For Beds - Coventry206
We appreciate you noting our great bed selection, deals, and service! We're so glad you had a wonderful experience with us. Take care, Megan at Customer care
Friendly and helpful.
The experience was made as pleasurable as possible by the staff not being to helpful but being there with good advice when needed.
Looking forwards to our new bed and mattress to arrive.
May 17, 2025
Reply from Bensons For Beds - Coventry206
We are thrilled to hear that our staff provided a pleasurable experience and helpful advice during your visit! We can't wait for you to receive your new bed and mattress. Thank you for choosing our business.
Reply from Bensons For Beds - Coventry206
Thank you for your kind words! We strive to provide excellent customer service and are always happy to help. It was a pleasure assisting you.
Service was Excellent
We spent ages looking at different beds and mattresses and nothing was too much trouble for Akram. He explained all the options then left us alone to look around. He even checked to make sure we were getting the best deal available.
May 16, 2025
Reply from Bensons For Beds - Coventry206
Thank you for sharing your positive experience with Akram at our store! We take pride in providing excellent customer service and ensuring that our customers find the perfect bed and mattress. We are so happy to hear that you had a great shopping experience with us. Thank you for choosing our business!
Helpfull staff, Clean building,lovely display, Good varietr of beds and mattress.
The member of staff who belt with us was excellent in product knowledge, patience and humour.
The primeces was clean and welcoming and warm.
May 7, 2025
Reply from Bensons For Beds - Coventry206
Thank you for your kind review! We take pride in our knowledgeable and patient staff, and we're glad to hear that you found our premises clean and welcoming. We hope to see you again soon!
They were attentive and helpful but not…
They were attentive and helpful but not pushy.
We settled on our choice after they helped us consider the pros, cons and costs.
Would recommend.
May 4, 2025
Reply from Bensons For Beds - Coventry206
Thank you for sharing your positive experience with us! We strive to provide attentive and helpful service without being pushy. It's great to hear that we were able to help you consider all factors and come to a decision you were happy with. We appreciate your recommendation!
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