The Bensons for Beds store had a great range of stock, and the sales assistant, Charmaine, was so helpful - I was particularly impressed with the bed device that could change the firmness of the mattr... See more
Company replied
Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... See more
Company replied
Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... See more
Company replied
Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... See more
Company replied
Company details
About Bensons For Beds - Craigleith
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.9
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly
Helpful and friendly. Answered all my questions. Happy with experience from ordering to delivery.
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and delivery!
August 3, 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful feedback! We are so pleased to hear that you experienced great service and delivery. We truly appreciate you choosing us!
Team Bensons
Great store, lovely staff
The Bensons for Beds store had a great range of stock, and the sales assistant, Charmaine, was so helpful - I was particularly impressed with the bed device that could change the firmness of the mattress. I was shopping for a new mattress so this was very useful in gauging what I needed. Charmaine was also helpful with the admin associated with sale, explaining the delivery procedure and the benefits of the five year insurance cover. A positive experience.
August 6, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear about your excellent experience in our store! It's wonderful that Charmaine provided such helpful assistance and that you found the bed device useful for choosing your mattress. We're also glad the delivery and insurance options were clearly explained.
Team Bensons
helpful staff
Josh was very helpful in giving advice and talking through all our options
August 1, 2026
Reply from Bensons For Beds - Craigleith
Thank you for your fantastic review! We're delighted to hear that our team member was very helpful in giving advice and discussing all your options. We really appreciate your feedback!
Team Bensons
Worth a visit.
Courteous and helpful member of staff, Charmaine, who made us welcome. She did not pressure us and was knowledgeable.
August 1, 2026
Reply from Bensons For Beds - Craigleith
Thank you for your wonderful feedback! We're delighted to hear that Charmaine was courteous, helpful, and made you feel welcome. It's great to know that you appreciated their knowledge and felt no pressure during your visit.
Team Bensons
Brilliant customer service
Callan was a gem and really helped us with the mattress. Delivery service was also exceptional, helpful, kind and professional.
July 24, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear that Callan was a gem and really helped you with your mattress. It's wonderful that your delivery service was also exceptional, helpful, kind, and professional!
Team Bensons
Great service
Great service
Staff member in the shop was very friendly and informative and helped me choose what was right for me. The guys who delivered the bed were great, very speedy!
July 18, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear you received such great service! It's wonderful that our in-store team member was friendly and helpful, and that our delivery team was speedy.
Thank you for your positive review - Lauryn at Customer Care 💜
Great experience
Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We also really liked the store, which had a great selection, and we found exactly what we were looking for at a fair price.
July 15, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear that our team member was friendly, professional, and knowledgeable throughout your visit. It's wonderful that they took the time to answer your questions without any pressure, making your experience pleasant and straightforward. We're also delighted you enjoyed our store's selection and found exactly what you needed at a fair price.
Thank you for your positive review - Lauryn at Customer Care
Pleasant helpful staff in store
Pleasant helpful staff in store, good updates regarding delivery and prompt delivery with delivery men excellent.
July 18, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear that our in-store staff were helpful and that you received good updates regarding your delivery. It's wonderful that your delivery was prompt and that our delivery men were excellent. Thank you for your kind feedback!
Team Bensons
Good selection of beds and mattresses
Good selection of beds and mattresses. Friendly helpful staff. Easy to order and easy to arrange delivery. Delivery was smooth and delivery staff were friendly and did a great job at setting up the bed in situ. Very happy with our purchase. Thank you.
July 2, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased you found our selection good and our staff friendly and helpful. It's wonderful that ordering and delivery were easy, and that our delivery team did a great job setting up your bed. We hope you enjoy your purchase!
the shop experience was pleasant and…
the shop experience was pleasant and helpful.
from the moment i left the shop i was kept informed about the process and delivery date of my order, was also informed of my delivery time in plenty time and was phoned by the delivery men when to expect them all in all a very pleasant experience can’t fault anything.
June 27, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear your shop experience was pleasant and helpful. It's wonderful that you were kept informed throughout the process, from order to delivery, and that our delivery team provided excellent communication.
Team Bensons
Craigleith, Edinburgh - Purchase, Delivery, Assembly.
Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during stated time slot. Assembly service used which was very quick, less than 1 hour from arrival to departure. Would recommend.
June 19, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear about your excellent experience with our team, from the helpful service to the quick assembly. It's wonderful that you found our process efficient and stress-free. Thank you for your recommendation!
Team Bensons
Totally professional
Helpful staff in the shop. Left us alone when necessary and provided advice when needed.
We were kept up to date with our delivery status. The delivery men arrived on time and just got stuck in, putting new bed together and removing the old one. Totally professional - thank you
This would have been a five star review if it wasn't for all the faffing around required by the order process eg spend over this amount and get that reduction - buy that and get 50% off something else -buy this and something else is free - must do it by Tuesday (any old Tuesday presumably since there was no date). Just give me a straight price! And don't tell me it is to give the customer a better deal. I compared prices for comparable items over 3 bed shops and - surprise, surprise! -they were all within a whisker of each other.
June 22, 2026
Reply from Bensons For Beds - Craigleith
We are so pleased to hear about your positive experience with our staff and delivery team. We truly appreciate your feedback regarding our ordering process and understand your frustration with the promotional offers. We are always looking for ways to improve our customer experience and will certainly take your comments into consideration as we review our sales strategies. Thank you for taking the time to share your thoughts.
Team Bensons
Reply from Bensons For Beds - Craigleith
We're delighted you're happy with our service and the bed's quality! Thank you for your feedback.
Team Bensons
Very helpful and informed staff.
May 12, 2026
Reply from Bensons For Beds - Craigleith
Thanks for your kind words! We're glad our team was helpful and informed.
Team Bensons - Jess
Great Customer Service
I bought a bed and mattress from Bensons for Beds at Craigleith, Edinburgh on 23rd April 26. I am very happy with both products and the customer service I received was exceptional. Josh was extremely knowledgeable, courteous and friendly and he also gave me a discount which I didn't expect as my bed was already on offer! Thank you Bensons and Josh.
April 23, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you for sharing your wonderful experience! We're so pleased you're happy with your new bed and mattress. It's fantastic to hear our team provided exceptional service and helpful advice. We appreciate your kind words!
Team Bensons
Delivered when promised by polite and…
Delivered when promised by polite and efficient drivers.
May 3, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that our drivers delivered your order on time with efficiency and politeness. Thank you for your positive feedback!
Team Bensons
I called in to your store at craigleith…
I called in to your store at craigleith and was served by Josh, he was super helpful, lovely, professional just fab! Delivery was also seamless perfect would definately recomend x
April 25, 2026
Reply from Bensons For Beds - Craigleith
Thank you so much! 😊 We’re thrilled Josh at Craigleith made such a great impression—super helpful, professional, and fab is exactly what we love to hear! Delighted delivery was seamless too. Thanks for the recommendation,
Megan | Customer Care Specialist🛏️
Good Understanding of My Needs.Josh was very helpful to me in the…
Josh was very helpful to me in the Craigleith, Edinburgh store. When my original plan didn't work out as I thought, he guided me to an alternative which was just as good (if not better). He was relaxed and friendly and not at all pushy. I left the store feeling that I had found the right bed and mattress for me.
April 17, 2026
Reply from Bensons For Beds - Craigleith
Relaxed, friendly, and spot‑on advice—classic Josh! Thanks for the lovely review,
Megan | Customer Care Specialist ⭐
Reply from Bensons For Beds - Craigleith
We appreciate your feedback; it is wonderful to hear that our staff provided excellent service! We are always aiming for the best.
Thank you for your positive review – Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.