Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... See more
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Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Helpful staff in the shop. Left us alone when necessary and provided advice when needed. We were kept up to date with our delivery status. The delivery men arrived on time and just got stuck in,... See more
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I bought a bed and mattress from Bensons for Beds at Craigleith, Edinburgh on 23rd April 26. I am very happy with both products and the customer service I received was exceptional. Josh was extremely... See more
Company replied
In a world where we buy so much on line buying a bed is still one of the exceptions-or should be. Josh was immediately welcoming, breaking away from his colleagues and coming over to offer assist... See more
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Company details
About Bensons For Beds - Craigleith
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.8
Excellent
89 reviews
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Craigleith, Edinburgh - Purchase, Delivery, Assembly.
Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during stated time slot. Assembly service used which was very quick, less than 1 hour from arrival to departure. Would recommend.
June 19, 2026
Reply from Bensons For Beds - Craigleith
We're so pleased to hear about your excellent experience with our team, from the helpful service to the quick assembly. It's wonderful that you found our process efficient and stress-free. Thank you for your recommendation!
Team Bensons
Totally professional
Helpful staff in the shop. Left us alone when necessary and provided advice when needed.
We were kept up to date with our delivery status. The delivery men arrived on time and just got stuck in, putting new bed together and removing the old one. Totally professional - thank you
This would have been a five star review if it wasn't for all the faffing around required by the order process eg spend over this amount and get that reduction - buy that and get 50% off something else -buy this and something else is free - must do it by Tuesday (any old Tuesday presumably since there was no date). Just give me a straight price! And don't tell me it is to give the customer a better deal. I compared prices for comparable items over 3 bed shops and - surprise, surprise! -they were all within a whisker of each other.
June 22, 2026
Reply from Bensons For Beds - Craigleith
We are so pleased to hear about your positive experience with our staff and delivery team. We truly appreciate your feedback regarding our ordering process and understand your frustration with the promotional offers. We are always looking for ways to improve our customer experience and will certainly take your comments into consideration as we review our sales strategies. Thank you for taking the time to share your thoughts.
Team Bensons
Reply from Bensons For Beds - Craigleith
We're delighted you're happy with our service and the bed's quality! Thank you for your feedback.
Team Bensons
Very helpful and informed staff.
May 12, 2026
Reply from Bensons For Beds - Craigleith
Thanks for your kind words! We're glad our team was helpful and informed.
Team Bensons - Jess
Great Customer Service
I bought a bed and mattress from Bensons for Beds at Craigleith, Edinburgh on 23rd April 26. I am very happy with both products and the customer service I received was exceptional. Josh was extremely knowledgeable, courteous and friendly and he also gave me a discount which I didn't expect as my bed was already on offer! Thank you Bensons and Josh.
April 23, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you for sharing your wonderful experience! We're so pleased you're happy with your new bed and mattress. It's fantastic to hear our team provided exceptional service and helpful advice. We appreciate your kind words!
Team Bensons
Delivered when promised by polite and…
Delivered when promised by polite and efficient drivers.
May 3, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that our drivers delivered your order on time with efficiency and politeness. Thank you for your positive feedback!
Team Bensons
I called in to your store at craigleith…
I called in to your store at craigleith and was served by Josh, he was super helpful, lovely, professional just fab! Delivery was also seamless perfect would definately recomend x
April 25, 2026
Reply from Bensons For Beds - Craigleith
Thank you so much! 😊 We’re thrilled Josh at Craigleith made such a great impression—super helpful, professional, and fab is exactly what we love to hear! Delighted delivery was seamless too. Thanks for the recommendation,
Megan | Customer Care Specialist🛏️
Good Understanding of My Needs.Josh was very helpful to me in the…
Josh was very helpful to me in the Craigleith, Edinburgh store. When my original plan didn't work out as I thought, he guided me to an alternative which was just as good (if not better). He was relaxed and friendly and not at all pushy. I left the store feeling that I had found the right bed and mattress for me.
April 17, 2026
Reply from Bensons For Beds - Craigleith
Relaxed, friendly, and spot‑on advice—classic Josh! Thanks for the lovely review,
Megan | Customer Care Specialist ⭐
Reply from Bensons For Beds - Craigleith
We appreciate your feedback; it is wonderful to hear that our staff provided excellent service! We are always aiming for the best.
Thank you for your positive review – Lauryn at Customer Care 💜
It was brilliant very supportive and…
It was brilliant very supportive and the bed is amazing a lovely it.
April 17, 2026
Reply from Bensons For Beds - Craigleith
That’s wonderful to hear! We’re so glad you felt supported and that you’re loving your amazing new bed.
Thank you for your positive review - Lauryn at Customer Care 💜
Superb suport and information from the…
Superb suport and information from the staff in the shop. Plus my bed is wonderful!!
April 11, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that our staff provided superb support and information, and that you find your bed wonderful! Thank you for your positive feedback.
Team Bensons
Great service from order to supply.
April 11, 2026
Reply from Bensons For Beds - Craigleith
We're delighted you received great service from order to supply. Your positive feedback is much appreciated!
Team Bensons
They guy in store was amazing so…
They guy in store was amazing so helpful and knew what he was talking about
April 10, 2026
Reply from Bensons For Beds - Craigleith
Thank you for the lovely feedback! We’re so pleased to hear our in‑store colleague was so helpful and knowledgeable. We really appreciate you taking the time to share this,
Megan | Customer Care Specialist💜
A Bed experience of a lifetime :-)
I love the experience I have had with your company - the service was great and the bed was put together very quickly and I have enjoyed it ever since - its steadiness and comfort is commendable and of high class. Your product is of great value and pride. The staff members who helped me from time of purchase up to the time of bringing it home were friendly and fantastic. Thank you.
March 19, 2026
Reply from Bensons For Beds - Craigleith
Thank you so much for your wonderful feedback! 😊 We’re absolutely delighted to hear how much you’ve loved your experience with us—from the friendly service at purchase to the quick and smooth assembly at home. It’s fantastic to know you’re enjoying the steadiness, comfort, and quality of your bed, and that it feels like great value to you. Your kind words mean a lot to our whole team. Thank you for choosing us, and enjoy many comfortable nights ahead,
Megan | Customer Care Specialist💜
Charmaine was great!
Charmaine was great. Helping us to find the right beds for two households with very different requirements, she spent a lot of time answering our questions to ensure we got the most appropriate mattresses for our needs.
April 7, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you so much for your thoughtful feedback! We’re delighted to hear Charmaine took the time to understand both households’ needs and helped you find the most suitable mattresses. We’ll be sure to pass on your kind words — they’ll mean a lot to her.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
We went to craigleith branch tried a…
We went to craigleith branch tried a few beds returned after a few days spoke with Josh who was very helpful and put no pressure on us to decide. We did decide, ordered bed arranged delivery, easily. The delivery team was also very pleasant and helpful delivered clean and tidy. Would highly recommend Bensons
March 4, 2026
Reply from Bensons For Beds - Craigleith
Thank you so much for your lovely review! We’re delighted to hear Josh at our Craigleith branch was helpful and gave you the time and space to choose the right bed. It’s great to know delivery was smooth, clean, and tidy too. Thank you for recommending Bensons,
Megan | Customer Care Specialist
The lady who made the sale was friendly…
The lady who made the sale was friendly and informative. A good choice of makes and quality.
March 26, 2026
Reply from Bensons For Beds - Craigleith
Thank you for the lovely review! 😊 Great to hear our colleague was friendly and informative, and that you enjoyed the range of quality options. We really appreciate it,
Megan | Customer Care Specialist💜
Great customer service
In a world where we buy so much on line buying a bed is still one of the exceptions-or should be.
Josh was immediately welcoming, breaking away from his colleagues and coming over to offer assistance. I bought my bed from Bensons 3 years ago and had a great experience ( and a great bed) so when my mum needed a new bed there was only one destination.
Josh was very patient listening to our wish list and picking the appropriate
bases and mattresses to try. We never felt rushed.
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you so much! We’re delighted Josh made you and your mum feel so welcome and supported. It’s wonderful to hear he listened patiently, guided you through the options, and never made you feel rushed. We truly appreciate you coming back to us after your great experience — it means a lot,
Megan at Customer Care😊
Excellent in store service
Excellent in store service, delivered on tim ein the window given
March 12, 2026
Reply from Bensons For Beds - Craigleith
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service in store and that your delivery arrived right on time within the window given. That’s exactly the smooth experience we aim to provide.
Looking forward to seeing you again!
Megan at Customer Care
Reply from Bensons For Beds - Craigleith
Thank you for your lovely feedback! I’m really pleased to hear you had a good experience in the shop and that your delivery went smoothly. We truly appreciate you taking the time to share your review.
— Megan at Customer Care
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