The Bensons for Beds store had a great range of stock, and the sales assistant, Charmaine, was so helpful - I was particularly impressed with the bed device that could change the firmness of the mattr... See more
Company replied
Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... See more
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Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... See more
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Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... See more
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Company details
About Bensons For Beds - Craigleith
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.9
Excellent
100 reviews
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It was brilliant very supportive and…
It was brilliant very supportive and the bed is amazing a lovely it.
April 17, 2026
Reply from Bensons For Beds - Craigleith
That’s wonderful to hear! We’re so glad you felt supported and that you’re loving your amazing new bed.
Thank you for your positive review - Lauryn at Customer Care 💜
Superb suport and information from the…
Superb suport and information from the staff in the shop. Plus my bed is wonderful!!
April 11, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that our staff provided superb support and information, and that you find your bed wonderful! Thank you for your positive feedback.
Team Bensons
Great service from order to supply.
April 11, 2026
Reply from Bensons For Beds - Craigleith
We're delighted you received great service from order to supply. Your positive feedback is much appreciated!
Team Bensons
They guy in store was amazing so…
They guy in store was amazing so helpful and knew what he was talking about
April 10, 2026
Reply from Bensons For Beds - Craigleith
Thank you for the lovely feedback! We’re so pleased to hear our in‑store colleague was so helpful and knowledgeable. We really appreciate you taking the time to share this,
Megan | Customer Care Specialist💜
A Bed experience of a lifetime :-)
I love the experience I have had with your company - the service was great and the bed was put together very quickly and I have enjoyed it ever since - its steadiness and comfort is commendable and of high class. Your product is of great value and pride. The staff members who helped me from time of purchase up to the time of bringing it home were friendly and fantastic. Thank you.
March 19, 2026
Reply from Bensons For Beds - Craigleith
Thank you so much for your wonderful feedback! 😊 We’re absolutely delighted to hear how much you’ve loved your experience with us—from the friendly service at purchase to the quick and smooth assembly at home. It’s fantastic to know you’re enjoying the steadiness, comfort, and quality of your bed, and that it feels like great value to you. Your kind words mean a lot to our whole team. Thank you for choosing us, and enjoy many comfortable nights ahead,
Megan | Customer Care Specialist💜
Charmaine was great!
Charmaine was great. Helping us to find the right beds for two households with very different requirements, she spent a lot of time answering our questions to ensure we got the most appropriate mattresses for our needs.
April 7, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you so much for your thoughtful feedback! We’re delighted to hear Charmaine took the time to understand both households’ needs and helped you find the most suitable mattresses. We’ll be sure to pass on your kind words — they’ll mean a lot to her.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
We went to craigleith branch tried a…
We went to craigleith branch tried a few beds returned after a few days spoke with Josh who was very helpful and put no pressure on us to decide. We did decide, ordered bed arranged delivery, easily. The delivery team was also very pleasant and helpful delivered clean and tidy. Would highly recommend Bensons
March 4, 2026
Reply from Bensons For Beds - Craigleith
Thank you so much for your lovely review! We’re delighted to hear Josh at our Craigleith branch was helpful and gave you the time and space to choose the right bed. It’s great to know delivery was smooth, clean, and tidy too. Thank you for recommending Bensons,
Megan | Customer Care Specialist
The lady who made the sale was friendly…
The lady who made the sale was friendly and informative. A good choice of makes and quality.
March 26, 2026
Reply from Bensons For Beds - Craigleith
Thank you for the lovely review! 😊 Great to hear our colleague was friendly and informative, and that you enjoyed the range of quality options. We really appreciate it,
Megan | Customer Care Specialist💜
Great customer service
In a world where we buy so much on line buying a bed is still one of the exceptions-or should be.
Josh was immediately welcoming, breaking away from his colleagues and coming over to offer assistance. I bought my bed from Bensons 3 years ago and had a great experience ( and a great bed) so when my mum needed a new bed there was only one destination.
Josh was very patient listening to our wish list and picking the appropriate
bases and mattresses to try. We never felt rushed.
March 20, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you so much! We’re delighted Josh made you and your mum feel so welcome and supported. It’s wonderful to hear he listened patiently, guided you through the options, and never made you feel rushed. We truly appreciate you coming back to us after your great experience — it means a lot,
Megan at Customer Care😊
Excellent in store service
Excellent in store service, delivered on tim ein the window given
March 12, 2026
Reply from Bensons For Beds - Craigleith
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service in store and that your delivery arrived right on time within the window given. That’s exactly the smooth experience we aim to provide.
Looking forward to seeing you again!
Megan at Customer Care
Reply from Bensons For Beds - Craigleith
Thank you for your lovely feedback! I’m really pleased to hear you had a good experience in the shop and that your delivery went smoothly. We truly appreciate you taking the time to share your review.
— Megan at Customer Care
Bensons Craigleith Edinburgh
Bensons Craigleith Edinburgh. Wanted a Dunlopillo pillow, so a comparatively small purchase. Charmaine was extremely helpful. She explained all the options, was polite, efficient and not pushy! Was made to feel welcome to the store by Charmaine and her colleague at Craigleith and explored the whole store. Will be returning for future purchases and can definitely recommend the sales experience at this store.
February 25, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you so much for this lovely review Dorothy! We’re delighted to hear that Charmaine and the team at our Craigleith store made you feel welcome and well looked after, even for a smaller purchase. It’s great to know her product knowledge and friendly, no‑pressure approach made your visit a positive one. We really appreciate the recommendation and look forward to seeing you again, Megan at Customer Care😊
Azad made our experience an…
Azad made our experience an unforgettable one. Not only is he very handsome young man, but also patient, knowledgeable, helpful, communicate on a level with my teenage son and managed to get him to buy a bed and frame. Every question that was hit at him he managed to answer and also demonstrate. I deteste coming to these places but it's the only option if you want to try what you buy instead of the online method which has failed me on so many levels for quality. Azad was not pushy and approached at the right time. He selected many options from cheap to expensive and managed to find a middle ground. When you are in these stores you need to be there the minimum 1 hour and we exceeded this to find the comfort we needed. Only downfall which put me off was the delivery £69 and the 10% discount ends up the price for the delivery. No incentive for the price you pay with a free pillow or something. But nothing is for free these days. It's all incorporated in the price. Very happy with the service. I would recommend Azad. He helped me to digest the delivery otherwise I would have gone somewhere else that would include free delivery. I didn't need the QR code I was going to give him a review in my mind already. When great customer service is given you want to do so without been prompted to do so
February 17, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
We're happy to hear that you had an unforgettable experience! We appreciate your kind words about the assistance you received and that you were able to find a comfortable option. We acknowledge your feedback regarding the delivery fee. Thank you for taking the time to share your review.
Stewart - Team Bensons
We were looking to buy a mattress an d…
We were looking to buy a mattress an d decided on Bensons. We were given a warm welcome by the store assistant who was only too pleased to show us the variety of mattresses and allow us to test them before making a choice. The assurance was very efficient and gave us best advice.
February 17, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that you received a warm welcome and were able to test our mattresses before making a choice. We appreciate your positive feedback regarding the efficient assistance provided. Thank you for your review Eric - Lauryn at Customer Care.
Delivered on time
Delivered on time, care taken in my home, built on premises by very friendly gents who had shoe coverings to protect my carpets. They were very helpful too by taking my old mattress downstaurs for me. Excellent service.
February 13, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that the delivery was on time and that our team took great care in your home. It's great to know they were friendly, helpful, and respectful of your property. We appreciate your feedback!
Sales team at Craigleith, Edinburgh
Azad and his colleague at Craigleith were friendly, helpful, informative and attentive to our thoughts, and did not make us feel 'pushed' with regard to sales. A credit to the company. Five stars for excellent service.
February 9, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that our team at Craigleith were friendly, helpful, informative, and attentive to your needs, without making you feel pushed. We appreciate your recognition of their excellent service, Megan at Customer Care
Good choices of bed styles
Easy to decide which bed suited us by using their demo bed. Got a good discount and so far all is good with it.
February 8, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that our demo bed helped you choose the perfect fit! We're glad you got a great deal, and we hope you continue to enjoy your new bed.
Callan - Edinburgh store
The saleswoman was great. Made me feel at ease and I felt like she couldn't do enough to help. Offering me protectors and bed cleaning kits and a variety of delivery days
February 11, 2026
Reply from Bensons For Beds - Craigleith
We're happy to hear that our saleswoman made you feel at ease and provided exceptional support with protectors, cleaning kits, and delivery options!
Delivery was amazing
Guys were friendly and professional, worked quickly and efficiently.
Couldn't have asked for a better service.
February 5, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
We appreciate you sharing your feedback! We're happy to hear that our team was friendly and professional, worked quickly and efficiently, and provided a great service.
Josh was so helpful at the craigleith…
Josh was so helpful at the craigleith store today. 10/10 . So knowledgeable and helped us put what three amazing mattresses for our new home. He is a credit to your company!
January 31, 2026
Unprompted review
Reply from Bensons For Beds - Craigleith
We're so happy to hear that our team member at the store was so helpful and knowledgeable! It's great that we could help you find amazing mattresses for your new home.
We hope to welcome you back soon!
Megan at Customer Care
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