Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... See more
Company replied
Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... See more
Company replied
Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... See more
Company replied
Charmaine was very friendly and helpful in store, and everyone else including the store manager was also very friendly and helpful over the phone calls.
Company details
About Bensons For Beds - Craigleith
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.9
Excellent
100 reviews
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Very professional
Very professional, informative information and advice given by Josh. Perfect service. Thank you. 🌞
March 29, 2025
Reply from Bensons For Beds - Craigleith
We appreciate your positive feedback! We are so glad to hear that you found the service perfect and the information and advice very professional. Take care, Megan at Customer Care
Hannah offered excellent service
Hannah offered excellent service. She was very knowledgeable, very professional, and helped us arrive at the perfect mattress for us. Whole process was explained to us (so there were no surprises) and all-in-all seamless.
March 22, 2025
Reply from Bensons For Beds - Craigleith
We appreciate you sharing your experience! We are so pleased to hear that our team member's expertise helped you discover the perfect mattress. We aim to provide a seamless and informative process for all our customers. Take care, Megan at Customer Care
Reply from Bensons For Beds - Craigleith
We appreciate your positive feedback regarding our professional and great staff! Thank you for sharing your experience with us, Megan at Customer Care
Salesman really helpful
Salesman really helpful, helped me choose a great bed for our usage.
Cost and quality good
March 19, 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that our salesman was helpful and you found a great bed that suits your needs! We appreciate your positive feedback on cost and quality. Take care, Megan at Customer Care
Good service in store
Great experience in store at Craigleith, Edinburgh. Served by Josh the Assistant Manager who was knowledge and helpful, without being pushy. Really happy with the goods ordered and price paid.
March 2, 2025
Reply from Bensons For Beds - Craigleith
We're happy you had a great experience at our Edinburgh store. It's wonderful to hear that our assistant manager was so helpful and knowledgeable. Thank you for your positive feedback and for choosing us, Megan at Customer Care
Really good customer service
Really good customer service. Pleasant staff, really informative, but no 'hard sell' which is a put -off.
I was able to get the bed I wanted, with the mattress I wanted, in just the right colour for the bedroom intended.
I could not, alas, take the benefit of your 12 months free interest credit, as your Finance Company would not apparently accept my application without me having a mobile 'phone! Extraordinary! I just paid in full in the shop.
March 10, 2025
Reply from Bensons For Beds - Craigleith
We're glad you enjoyed our informative, no-pressure service and found the perfect bed. We appreciate your feedback regarding the finance application; we'll certainly look into this unusual requirement. Thank you for your purchase, Megan at Customer Care
The guy, Stephen
The guy, Stephen was knowledgeable and helpful, didn't follow me around the store, left me to approach him if I needed help.If he hadn't I would have gone elsewhere so well done Stehpen.
February 27, 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that you had such a positive experience! It's great to know that our approach to customer service suited your needs, and we appreciate you taking the time to share your feedback.
Take care, Megan at Customer Care
Friendly service without pressure to buy
Hannah could not have been more helpful. She offered great advice and insight, listened to our needs and also knew when to step back and let us think. No pressure at all to buy, just friendly service.
January 26, 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that you received such helpful and friendly service. It's great to know that our colleague listened to your needs and offered valuable advice without any pressure. Thanks for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Craigleith
We appreciate you mentioning our staff's friendly and clear explanations! Providing excellent service is important to us.
Take care,
Megan at Customer Care
Friendly and helpful
Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm and had been at that time week before. Ordered next day in Stirling as they were open at the correct time.
January 24, 2025
Reply from Bensons For Beds - Craigleith
We appreciate your feedback and are glad you found our team helpful. We're sorry the Blackhall branch closed earlier than expected, causing you to order in Stirling. We'll review our opening times to ensure accuracy. Thank you for bringing this to our attention, Megan at Customer Care
Excellent & knowledgeable sales staff…
Excellent & knowledgeable sales staff who were very helpful
January 15, 2025
Reply from Bensons For Beds - Craigleith
We appreciate your positive feedback! We are happy to hear that our sales staff was helpful and knowledgeable. Thank you for your support, Megan at Customer Care
Very attentive staff
Very attentive staff - we were shown around the warehouse and were analysed on the bed firmness machine. My partner and I had different pressure points when laying down, so the attendant discussed preferences and compromises for mattress firmness
January 7, 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that our staff provided such attentive service! It's great to know the bed firmness analysis helped in discussing mattress preferences and compromises. Thank you for your positive feedback, Megan at Customer Care
Excellent local service
Phoned Edinburgh store on 16th Dec and had sofa bed delivered on the 23rd! Great service from store and Delivery team, sofa bed given the thumbs up by visiting family!
December 16, 2024
Reply from Bensons For Beds - Craigleith
We're happy to hear that you received your sofa bed so quickly! It's great to know that our team provided excellent service and your family approves of the sofa bed. Thanks for your feedback, Megan at Customer Care
Guided me through the various options…
Guided me through the various options to find a suitable mattress for my posture,without pushing for a sale.
December 31, 2024
Reply from Bensons For Beds - Craigleith
Thank you for your positive review – Lauryn at Customer Care 💜
I visited the Craigleith Bensons for…
I visited the Craigleith Bensons for Beds store today to make some amendments to my order, and I was fortunate to be assisted by Gabriel. His service was nothing short of exceptional. He was incredibly patient, attentive to my needs, and demonstrated outstanding knowledge and professionalism. Gabriel’s helpful and customer-focused approach, combined with his excellent sales skills, made the experience truly remarkable. I can’t recommend him highly enough—he truly exemplifies exceptional customer service!
December 27, 2024
Unprompted review
Do not recommend
Staff were rude & the store was a mess with diet coke cans lying everywhere, the store manager peter wasn't helpful at all!
October 21, 2024
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you for sharing your feedback. We’re sorry to hear about your experience and the condition of the store. Your comments have been passed to the relevant team, and we’ve taken steps to improve both customer service and store standards.
Thank you,
Megan at Customer Care
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