From the start of choosing and ordering my lovely new ottoman bed to the day it was delivered and constructed was a positive experience. Sab at the Purley Way branch assisted me. He was fri... See more
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Sab at your store in croydon was fantastic, we purchased a bed with him before but unfortunately had to cancel it due to personal circumstances. We went and explained everything and the team where ver... See more
Company replied
We visited the Croydon store on 21st March 2026 with our order details from 10 years ago hoping to buy the exact same mattress again. When we showed Shravan the paperwork, not only did he know exactly... See more
Company replied
Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... See more
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Company details
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.8
Excellent
439 reviews
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Sales person and delivery men all…
Sales person and delivery men all friendly and professional
October 3, 2025
Reply from Bensons For Beds - Croydon407
Thank you for your feedback! We’re happy to hear our sales team and delivery staff were friendly and professional.
Thank you,
Megan at Customer Care
Brilliant staff
Staff, Linda was brilliant listened to what I needed, very prompt service and helped arrange delivery, Very happy with my purchase
September 30, 2025
Reply from Bensons For Beds - Croydon407
We really appreciate your feedback and are happy Linda helped make your experience smooth!
Take care,
Megan at Customer Care💜
Very helpful!
September 5, 2025
Reply from Bensons For Beds - Croydon407
Thank you for the 5-star review! We value your feedback and can’t wait to see you again in the future.
Take care,
Megan at Customer Care
efficiency calm professional experience
Paid attention to detail to what I was looking for in the purchase I made
August 27, 2025
Reply from Bensons For Beds - Croydon407
We appreciate you taking the time to share your positive experience. We're happy to hear that our attention to detail met your expectations!
Take care, Megan at Customer Care
Very quick and efficient took about 10…
Very quick and efficient took about 10 minutes to remove old mattress. Then unpack new mattress.
August 24, 2025
Reply from Bensons For Beds - Croydon407
We're happy to hear that the mattress removal and setup process was quick and efficient for you. Thank you for sharing your positive experience with us, Megan at Customer Care
A brilliant experience
A brilliant experience! Ian from the Croyodn store was absolutely exceptional! Expert help and service with choosing the right beds for our new home! Very supportive and personable - went above and beyond to provide exceptional customer service - thank you!
August 1, 2025
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! We are thrilled to hear that Ian provided exceptional service and helped you find the perfect beds for your new home. We are dedicated to providing exceptional customer service and we appreciate you choosing us for your bedding needs. Thank you for your support!
Good service and quality
They were very helpful in the Croydon branch in explaining the different options available to use. We ended up getting a king sized bed with ottoman. The bed was delivered quickly and to my room of choice on the 11th floor. The ottoman is not the easiest to set up and use, but it does the job.
May 25, 2025
Reply from Bensons For Beds - Croydon407
Thank you for your positive review! We're glad that our team in the Croydon branch was able to assist you in finding the perfect king-sized bed with ottoman. It's great to hear that our quick delivery and service made the process hassle-free. We apologize for any inconvenience with the ottoman, but we're happy to hear that it's getting the job done. Thank you for choosing us for your bedding needs!
at the shop and 5 mins in…
We arrived at the shop and 5 mins in the salesman came over asked if we needed help we said no he said just ask if you do. So we asked about a couple of beds when we’d seen the ones we liked. The salesman was engaging polite and very helpful.
August 10, 2025
Reply from Bensons For Beds - Croydon407
We're glad you enjoyed your experience in our shop. It's great to hear that our team member was helpful and polite when you needed assistance with the beds. Thank you for sharing your positive feedback with us! Take care,
Megan at Customer Care
Very Helpful and Courteous.
Very Helpful and Courteous.. Very Knowledgeable and Polite.. Very Good Service!! 👍👌😃
August 12, 2025
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! We strive to provide excellent service and it's great to hear that our team was helpful, courteous, and knowledgeable. We appreciate your support! Megan at Customer Care😀
Good choice of beds and mattresses
Good choice of beds and mattresses. Friendly and efficient staff.
July 30, 2025
Reply from Bensons For Beds - Croydon407
Thank you for the positive review! We take pride in offering a wide selection of quality beds and mattresses, and our staff is always happy to assist in any way possible. We appreciate your business and hope to see you again soon!
It's worth the wait
From ordering online to delivery was a little too lengthy. The delivery team who assembled the bed was very affable and friendly. The bed quality is actually quite good and comfortable.
I am sleeping well now.
May 1, 2025
Reply from Bensons For Beds - Croydon407
We appreciate your feedback. We're glad the delivery team and the bed's quality meets your expectations, leading to comfortable sleep. We'll review our delivery timelines.
Thank you for choosing us,
Megan at Customer Care.
Excellent customer service in store
July 28, 2025
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! Our team is dedicated to providing top-notch customer service and we're so glad to hear it made your experience a positive one. We hope to see you again soon! 😀 Megan at Customer Care
Reply from Bensons For Beds - Croydon407
Thank you for the wonderful review! We strive to provide excellent customer service and it's always great to hear when our staff is helpful and friendly. We appreciate your support, Megan at Customer Care
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! We're so glad that Linda was able to provide you with great service. We strive to make every customer's experience at our shop a positive one. Come back and see us soon, Megan at Customer Care
Great experience with Bensons for Beds
The Bensons delivery team (driver: Mark; assistant: Alan) were amazing - polite, efficient and professional, they assembled my bed within the alloted timeframe with no hassle for me. They were superb and I would highly recommend their services to anyone else looking for bed assembly services. Thank you Mark and Alan!
July 11, 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! Our delivery team takes great pride in providing top-notch service and we're thrilled to hear they did just that. We'll be sure to pass along your praise to Mark and Alan. Thank you for choosing us for your bed assembly needs, Megan at Customer Care
Very helpful when ordering on line also…
Very helpful when ordering on line also delivery time was keep well informed and arrived on time also friendly and worked well assembling bed which very happy with the whole experience has been first class would definitely recommend,shame we haven’t got shop in Brighton.
July 4, 2025
Reply from Bensons For Beds - Croydon407
Thank you so much for your review! We strive to provide excellent service and we are thrilled to hear that your experience was first class. We appreciate your recommendation and hope to see you in our brand new shop in Brighton very soon! Megan at Customer Care
Good service
Good service. Very helpful staff - face to face on 26 June on telephone on 2 July 2025
July 2, 2025
Reply from Bensons For Beds - Croydon407
Thank you for the positive review! We are thrilled to hear that you had a great experience with our helpful staff, both in person and over the phone. We strive to provide excellent service to all of our customers and we're glad we could assist you. Thank you for choosing us, Megan at Customer Care
great customer service
great customer service, easy ordering and delivery process with regular updates
June 28, 2025
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! We strive to make ordering and delivery as seamless as possible for our customers. Your satisfaction is our top priority,
Megan at Customer Care
The staff it’s very good help us and…
The staff it’s very good help us and explain everything what we’re looking to buy in that store
June 25, 2025
Reply from Bensons For Beds - Croydon407
We appreciate your positive feedback! We're happy to hear our staff helped you and explained everything you wanted to know. Take care, Megan at Customer Care
Appalling. Delivered incorrect bed twice
I purchased three beds totalling just short of £5000 from Bensons for Beds Croydon in February and was hoping for a smooth process, but this was not the case.
The order consisted of 2 Double beds (different colour bases) and 1 King size. I made it clear before placing the order, that the 2 Doubles would need to be delivered to our new address, once we were notified it was ready for us to move into. One of the Croydon store managers assured me that this wouldn't be an issue and it was with this assurance, that I placed the order for the 3 beds.
The King size was delivered on the correct date and time in March. It was the correct colour base with drawers and legs. The goods were as ordered and paid for.
The same can not be said for the Doubles which were due to be delivered to the
new address, which was less than a mile away, four mins by car from the old address. They refused to deliver on the agreed delivery date (22 May) because their schedule had already been set and the items were already on the van. This did not make sense as the delivery date was at least a couple of weeks away.
On the first delivery (30 May) two mattresses and one incorrect base was delivered. Second delivery (17 June) one correct and one incorrect coloured bases were delivered.
I spent countless hours making calls to sort out the first mistake and guess I'm now expected to do the same with the second mistake.
According to your mission statement "At Bensons for Beds, we’re driven by one purpose - to help more people get a better night’s sleep. And with 70 years in retail, and 100 years in manufacturing, we’ve got plenty of experience in making this mission a reality."
My response to this is: Firstly, in order to get a good night sleep you need the bed to be delivered.
Overall the customer service provided by the Croydon managers was unsatisfactory and there was little evidence of knowledge and experience in placing orders.
Unfortunately for our family your mission has not been our reality. To date I still haven't got the bed I ordered.
June 17, 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We regret to hear about the difficulties you've experienced with your order. It's disappointing that the delivery and order accuracy didn't meet expectations, especially after the assurances you received. We appreciate you bringing this to our attention, and appreciate your patience whilst we put this right for you. If you do need any further support, please just reach back out to us: https://www.bensonsforbeds.co.uk/contact-us/
Take care, Megan at Customer Care
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