I met Gail ( a member of the Benson for Beds team) in store and she was absolutely fantastic.. I was made to feel at ease throughout the process. We went through the mattress analysis to determin... See more
Company replied
Location
Switch locationUnit 4 Centurion Retail Park, York Road, DN5 9TP Doncaster, South Yorkshire, GB
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See what reviewers are saying
The staff were very attentive but not pushy. Very knowledgable and helpful. I was even given a bottle of water as the store was unbearably hot, don’t know how the staff coped all day in that heat. The... See more
Company replied
We were greeted immediately on entering the store by Gail. She listened carefully to what we were looking for and then guided us to the mattresses she thought would suit us best, after having our sle... See more
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Gail was fabulous - very friendly and gave me options and time to think before I made a purchase. 4 stars not 5 because a male manager interrupted us to give a sales speech I didn't need to hear an... See more
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Company details
About Bensons For Beds - Doncaster706
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Centurion Retail Park, York Road, DN5 9TP, Doncaster, South Yorkshire, United Kingdom
- 1302789386
4.8
Excellent
246 reviews
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Very helpful advice and guidance in store
Very helpful advice and guidance in store from Gail who explained our options and helped us choose the mattress that was right for us
June 19, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that the advice and guidance provided in our store was so helpful in choosing the right mattress. Thank you for sharing your positive experience, Megan at Customer Care.
Customer service was excellent
Customer service was excellent. Had to find a bed and mattress for my mum with specific needs, height Etc
Martin was excellent measuring beds from the floor to the mattress Etc. And finding me exactly what I needed
June 16, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that our assistance in finding the right bed and mattress for your mum was excellent. We appreciate you acknowledging the support in meeting those specific needs. Thank you for your positive feedback, Megan at Customer Care
Fantastic customer experience
Had a fantastic experience at our local Benson for Bed.
No pushy salespeople, allowed to browse and try and then given expert advice to help choose our ideal mattress suitable for our requirements.
Would highly recommend.
June 10, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you had a fantastic experience in our store! It's great to know that you were able to browse without pressure and received expert advice to help you choose your ideal mattress. Thank you for your recommendation, Megan at Customer Care
The lady in shop was really attentive…
The lady in shop was really attentive and listened to what we were looking for. Would definitely recommend.
June 11, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that the team member was so attentive and helpful during your visit! We appreciate your recommendation very much. Take care, Megan at Customer Care
The lady who served us was amazing
The lady who served us was amazing. So knowledgeable and helpful.
May 30, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you had such a positive experience with our knowledgeable and helpful staff. We appreciate your kind feedback, Megan at Customer Care
Dale’s patience and knowledge
May 28, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you appreciated the patience and knowledge. Thank you for your positive feedback; it means a lot to us. Thank you, Megan at Customer Care
Excellent service
Excellent service, great mattress, also very good delivery service.
February 27, 2025
Reply from Bensons For Beds - Doncaster706
We appreciate you sharing your positive experience! We are so happy to hear that you enjoyed our service, mattress, and delivery. Thank you, Megan at Customer Care
Would have been a 5 but the link for an…
Would have been a 5 but the link for an extra £25 discount failed. The staff in the store were very helpful and managed to get the additional discount anyway on top of the bank holiday sale price.
May 26, 2025
Reply from Bensons For Beds - Doncaster706
We appreciate your feedback and are glad our staff helped with the discount. We'll look into the link issue. Thanks for taking the time to share your experience. Take care, Megan at Customer Care
A new bed
Made welcome when I entered the shop and left me to look around when I said that I was looking. When I wanted help, I was given it by a knowledgeable assistant. I was not pressured into buying and I was given advice when I asked for it. Two friendly assistants.
May 22, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you felt welcome and received knowledgeable assistance without any pressure. Thank you for your positive feedback about our team's friendly service and helpful advice! Take care, Megan at Customer Care
Excellent service
We bought a mattress from the outlet store at lakeside Doncaster in August. It started collapsing. I rang customer services with photos of the faults and they instantly said we could have a refund or an exchange. We went back to the outlet shop and the staff in there were really polite and extremely helpful. Even when the first bed we picked wouldn’t go up the stairs and we went back and pick something different one. The delivery man how they use was very polite and helpful as well.
May 17, 2025
Unprompted review
Reply from Bensons For Beds - Doncaster706
We're glad you enjoyed your experience with our team. It's great to hear that customer services and the outlet shop staff were helpful when your mattress started collapsing. We appreciate your positive feedback regarding the delivery service as well. Thank you, Megan at Customer Care
Rob the sales person
May 19, 2025
Reply from Bensons For Beds - Doncaster706
Thank you for your kind words about Rob! We strive to have passionate and knowledgeable salespeople to provide the best experience for our customers. We appreciate your support! 😀 #CustomerSatisfaction #ExceptionalService
Reply from Bensons For Beds - Doncaster706
Thank you so much for your kind words! We're thrilled to hear that you found our staff helpful and our prices reasonable. We strive to provide the best service and value to our customers. We look forward to serving you again in the future! #HappyCustomers #GreatPrices #ExcellentService
The men came on time and then they…
The men came on time and then they brought the wardrobe in and put them were i wanted them
February 12, 2025
Reply from Bensons For Beds - Doncaster706
Thank you for the great feedback! We're so glad our team arrived on time and placed your wardrobe exactly where you wanted it. Customer satisfaction is our top priority.
Excellent from start to finish
Excellent from start to finish. I wouldn't shop anywhere else. Excellent delivery team: Wayne, Lewis and Nathan carried out the delivery with efficiency, the whole experience went smoothly and professionally
May 1, 2025
Unprompted review
Reply from Bensons For Beds - Doncaster706
Thank you for your kind words! We are thrilled to hear that you had an excellent experience from start to finish. Our delivery team takes pride in providing professional and efficient service. We are grateful to have loyal customers like you and we look forward to seeing you again soon! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Doncaster706
Thank you for your positive review! We are thrilled to hear that you had a good experience with us. We strive to provide exceptional service to all of our customers. Thank you for choosing our business!
Dale at York Rd
Dale at the York Rd, Doncaster store was knowledgeable and listened to my answers when he asked me questions. I was less sure when he mentioned the menopause though.
April 13, 2025
Unprompted review
Reply from Bensons For Beds - Doncaster706
Thank you for taking the time to leave us a review, we truly value our customers' feedback. We're glad that Dale provided knowledgeable service and listened to your needs. We apologize for any uncertainty surrounding the topic of menopause and will continue to educate our staff to better support all of our customers. We appreciate your business!
Great customer service
An all round good experience, the salesman(Dale)was very knowledgeable and not pushy at all, gave us great advice AND saved us money!!
March 18, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you had such a positive experience! It's great to know the salesperson's knowledge and helpful advice were valuable and saved you money. Thanks for your feedback, Megan at Customer Care
Very helpful service in store
Very helpful service in store. Staff able to give lots of advice
March 16, 2025
Reply from Bensons For Beds - Doncaster706
We appreciate your positive feedback! We are so glad to hear that our staff provided excellent advice and service for you in store. take care, Megan at Customer Care
Amanda from the Doncaster was great…
Amanda from the Doncaster was great very helpful would certainly recommend
March 4, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you had a positive experience. We appreciate your recommendation and are glad we could be helpful to you. Take care, Megan at Customer Care
Gail was welcoming and knowledgeable
Gail was welcoming and knowledgeable. There was no pressure put on us to make a decision on a purchase. The help and advice given by Gail meant we came away happy with what we had bought (bed base, mattress, headboard and pillows)
February 24, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you felt welcomed and well-informed. We're glad you were comfortable making your purchase and that you're pleased with your new bed base, mattress, headboard, and pillows. Thanks for your feedback, Megan at Customer Care
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