The whole process was so easy and you were informed at all stages, up until delivery of the bed. The member of staff Lee ( Doncaster)was honest and informative throughout and was not a pushy salespers... See more
Company replied
Location
Switch locationUnit 4 Centurion Retail Park, York Road, DN5 9TP Doncaster, South Yorkshire, GB
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Plenty communication, did what they said they would and on time . Respected my husband being in bed on nights so were as quiet as possible great service x
Company replied
We were greeted immediately on entering the store by Gail. She listened carefully to what we were looking for and then guided us to the mattresses she thought would suit us best, after having our sle... See more
Company replied
Got a clearance bed fantastic price and fantastic customer service But clearance purchase should be treated same as a regular clearance Using their delivery means but no you can't have a clear... See more
Company details
About Bensons For Beds - Doncaster706
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Centurion Retail Park, York Road, DN5 9TP, Doncaster, South Yorkshire, United Kingdom
- 1302789386
4.9
Excellent
256 reviews
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The men came on time and then they…
The men came on time and then they brought the wardrobe in and put them were i wanted them
February 12, 2025
Reply from Bensons For Beds - Doncaster706
Thank you for the great feedback! We're so glad our team arrived on time and placed your wardrobe exactly where you wanted it. Customer satisfaction is our top priority.
Excellent from start to finish
Excellent from start to finish. I wouldn't shop anywhere else. Excellent delivery team: Wayne, Lewis and Nathan carried out the delivery with efficiency, the whole experience went smoothly and professionally
May 1, 2025
Unprompted review
Reply from Bensons For Beds - Doncaster706
Thank you for your kind words! We are thrilled to hear that you had an excellent experience from start to finish. Our delivery team takes pride in providing professional and efficient service. We are grateful to have loyal customers like you and we look forward to seeing you again soon! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Doncaster706
Thank you for your positive review! We are thrilled to hear that you had a good experience with us. We strive to provide exceptional service to all of our customers. Thank you for choosing our business!
Dale at York Rd
Dale at the York Rd, Doncaster store was knowledgeable and listened to my answers when he asked me questions. I was less sure when he mentioned the menopause though.
April 13, 2025
Unprompted review
Reply from Bensons For Beds - Doncaster706
Thank you for taking the time to leave us a review, we truly value our customers' feedback. We're glad that Dale provided knowledgeable service and listened to your needs. We apologize for any uncertainty surrounding the topic of menopause and will continue to educate our staff to better support all of our customers. We appreciate your business!
Great customer service
An all round good experience, the salesman(Dale)was very knowledgeable and not pushy at all, gave us great advice AND saved us money!!
March 18, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you had such a positive experience! It's great to know the salesperson's knowledge and helpful advice were valuable and saved you money. Thanks for your feedback, Megan at Customer Care
Very helpful service in store
Very helpful service in store. Staff able to give lots of advice
March 16, 2025
Reply from Bensons For Beds - Doncaster706
We appreciate your positive feedback! We are so glad to hear that our staff provided excellent advice and service for you in store. take care, Megan at Customer Care
Amanda from the Doncaster was great…
Amanda from the Doncaster was great very helpful would certainly recommend
March 4, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you had a positive experience. We appreciate your recommendation and are glad we could be helpful to you. Take care, Megan at Customer Care
Gail was welcoming and knowledgeable
Gail was welcoming and knowledgeable. There was no pressure put on us to make a decision on a purchase. The help and advice given by Gail meant we came away happy with what we had bought (bed base, mattress, headboard and pillows)
February 24, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you felt welcomed and well-informed. We're glad you were comfortable making your purchase and that you're pleased with your new bed base, mattress, headboard, and pillows. Thanks for your feedback, Megan at Customer Care
Show room experience
Our sales assistant, Dale, was excellent. He dealt with our needs professionally, helpfully and with humour. A great experience.
February 14, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that your needs were professionally met with helpfulness and humour. We appreciate you sharing your great experience with us, Megan at Customer Care
Avoid like the plague
Avoid like the plague, all nice and welcoming in store until you have problems with your order. ordered on 4th November still no show, supposed to arrive 5th Feb now pushed back to 17th Feb. Promised phone calls back and guess what, no phone calls back. Spoke to customer services on the website and they can't give you a container number to track the order and apparently despite them emailing you to pay the balance 5 days prior to go ahead with the delivery they don't stick to that- Apparently until you pay in full they don't proceed with the next steps of your order. First time using bensons and certainly my last. Full of false promises and customer service is appalling.
January 28, 2025
Unprompted review
Reply from Bensons For Beds - Doncaster706
We regret to hear about the issues with your order and the lack of communication. We apologize for the delays and any inconvenience caused by the revised delivery date. Thank you for allowing us to put this right for you and hope we can make it up to you in the future, Megan at Customer Care
Hi .I would like to thanks for helping…
Hi .I would like to thanks for helping me to buy bed.
January 15, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that we helped you buy a bed. Thank you for your positive feedback; we appreciate it very much.
Take care,
Megan at Customer Care
Very friendly and helpful young man…
Very friendly and helpful young man called Dale helped us.
January 18, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us!
Take care,
Megan at Customer Care
Very helpful
Very helpful, pleasant staff. Lots of constructive advice but not pushy.
January 13, 2025
Reply from Bensons For Beds - Doncaster706
We're happy to hear that our staff were helpful and pleasant! We appreciate your feedback regarding our constructive, non-pushy advice.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Doncaster706
We appreciate your positive feedback regarding our helpful service and prompt delivery! We're happy you had a great experience with us. Take care, Megan at Customer Care
The Salesman was excellent
The Salesman was excellent, explained the differences in al of the beds and matresses we were looking at, there was also lots of choice, this enabled us to make an informed decision that we were vary happy with.
December 30, 2024
Reply from Bensons For Beds - Doncaster706
We're happy to hear that the salesperson's expertise and the wide selection helped you make a satisfying and informed choice. Thank you for your positive feedback, Megan at Customer Care
The staff were helpful and very…
The staff were helpful and very friendly. Made the choice of bed not complicated.
December 31, 2024
Reply from Bensons For Beds - Doncaster706
We're glad our team made your bed selection easy and were helpful and friendly. Thank you for your feedback; we appreciate it.
Take care,
Megan at Customer Care
Great customer service and knowledge
Great customer service and knowledge. Have bought previously from this store and would again
December 17, 2024
Fabulous mattress and great customer…
Fabulous mattress and great customer service ! Thankyou to Amanda
December 4, 2024
A mattress protector for our new Tempur bed.
We wanted an item for our new bed, we sourced it and rang the local store and picked it up after paying for it in store.
December 5, 2024
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