We visited the shop a few weeks ago and the sales assistant was very attentive, but also let us get on with trying different mattresses without hovering over us in what is already a slightly odd shop... See more
Location
Switch locationUnit 7b Cuckoo Bridge Retail Park, DG2 9BF Dumfries, Dumfriesshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff in the shop were very knowledgeable and didn’t rush us in to picking what we wanted gave us plenty of time to decide. Delivery was great had a nominated day and phoned 2 hours before to confirm... See more
Bed was delivered but not built as expected. Not sure where that went wrong. Pretty sure I asked for a build. Delivery people not particularly helpful though they had had a rough start to the day (fla... See more
Company replied
Lovely service in the shop, not pushy, very relaxed and patient. Really helpful in selecting a matress, great sense of humour and friendly
Company replied
Company details
About Bensons For Beds - Dumfries686
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7b Cuckoo Bridge Retail Park, DG2 9BF, Dumfries, Dumfriesshire, United Kingdom
- 1387214381
4.8
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The were helpful and friendly
The were helpful and friendly the helped us with picking a good mattress and bedframe
August 26, 2023
Reply from Bensons For Beds - Dumfries686
Thank you so much for your great review! -Team Bensons
Absolutely brilliant from start to…
Absolutely brilliant from start to finish including delivery - purchased over the phone at Dumfries store and couldn’t give any higher praise
August 21, 2023
Reply from Bensons For Beds - Dumfries686
We really appreciate the time taken to leave this feedback for us. -Team Bensons
Friendly, helpful customer service
Nothing beats in person shopping when buying a bed or sofa bed. I was greeted by a friendly sales assistant who was very patient and helpful with my queries.
All in all, a really good experience.
August 21, 2023
Reply from Bensons For Beds - Dumfries686
We're pleased to hear this Celia! -Team Bensons
We were looking for a mattress
We were looking for a mattress - there was a great choice and the young lady was very helpful and knowledgeable, also they were able to deliver in a weeks time - great service!
August 14, 2023
Reply from Bensons For Beds - Dumfries686
Thank you for taking the time to leave us a review Beverley! -Team Bensons
I went in to look at a bed for my son…
I went in to look at a bed for my son in the Dumfries store. Kevan was extremely knowledgeable. Once we had all the information we left the store to have a think about it. We returned the same day and Kevan went through all the paper work and all the cancellation policy, delivery etc. He thanked us for coming back to the store which was a nice touch. Outstanding customer service!
August 12, 2023
Reply from Bensons For Beds - Dumfries686
Hello Mrs Stitt, we are happy to hear that we could provide you with a great service within our store! Thank you for taking the time to leave us this lovely review and we hope that your son enjoys the new purchase! - Team Bensons
Very pleasant surroundings
Very pleasant surroundings. Descriptions and prices easy to view. Extremely helpful assistant without being overbearing. Enjoyed the experience of shopping at Benson's!
August 6, 2023
Reply from Bensons For Beds - Dumfries686
Hello Gerald,
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons
Kristy was very helpful and answered…
Kristy was very helpful and answered all our questions
August 1, 2023
Reply from Bensons For Beds - Dumfries686
Hello Morag
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Very helpful assistant’s
Great very helpful assistant’s in store wide range of beds to try reasonably priced for the good quality
July 30, 2023
Reply from Bensons For Beds - Dumfries686
Hello John,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Wasn't just offered a y mattress as new…
Wasn't just offered a y mattress as new what was looking for .
WiFi was realy slow took ages to get everything set up .
Staff were exelent and very helpfull
July 5, 2023
Reply from Bensons For Beds - Dumfries686
Thank you for your feedback, Janet! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Very professional staff,also patient…new bed
Very professional staff,also patient and nothing was too much trouble. Good experience and felt confident about my final choice , this was due mainly to the product knowledge of the member of staff Who served me.
July 7, 2023
Reply from Bensons For Beds - Dumfries686
What a lovely review, Catherine! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Great guys, great service and a great bed
Just had a bed delivered/removed and we can't thank the delivery guys (Dave & Michael) enough. They could not have been more helpful and accommodating. Great guys, great service and a great bed. Would definitely recommend. 10/10
July 5, 2023
Unprompted review
Reply from Bensons For Beds - Dumfries686
What a lovely review, Elizabeth! This is exactly the service we strive to give to our customers, We really appreciate the time taken to leave us this lovely review. - Team Bensons
The sales assistant introduced himself…
The sales assistant introduced himself asked what we were looking for and directed us to the beds we would probably like. He gave us time leaving us to discuss and try. He was polite at all times.
July 2, 2023
Reply from Bensons For Beds - Dumfries686
We're thrilled to hear this Sarah! Thank you for taking the time to leave us a review. -Team Bensons
Not great service
The bed we purchased didnt have the sale cost in store it was only when we looked online after we had been in, and the customer serviced we received wasn't what i would expect
July 2, 2023
Reply from Bensons For Beds - Dumfries686
Thank you for highlighting this Shona, we appreciate you taking the time to leave some feedback. Thank you for your time on the phone today as well. We're glad you have secured the price you wanted and we look forwarding to delivering your bed! -Team Bensons
Very helpful staff and easy process
Staff very helpful and it was an easy process, job done!
July 1, 2023
Reply from Bensons For Beds - Dumfries686
This is a great review, thank you for taking the time to write this.
-Team Bensons
Very helpful sales assistant
Very helpful sales assistant. Took a lot of time to help my mother-in-law choose a new bed.
June 29, 2023
Reply from Bensons For Beds - Dumfries686
Thankyou so much for your review and I am so happy to hear that our colleague in store was able to provide lots of assistance for your mother in law, she deserves the best night's sleep - Team Bensons
They were very helpful and found what…
They were very helpful and found what we were looking for
June 24, 2023
Reply from Bensons For Beds - Dumfries686
Thank you for your feedback Wendy! -Team Bensons
A comfortable experience
The staff were so helpful and knowledgeable about your product. It also helped that you allow the customer to trial the comfort of the beds before selection.
June 11, 2023
Reply from Bensons For Beds - Dumfries686
Thank you for your 5* review! -Team Bensons
charlie was excellent and really took…
charlie was excellent and really took into consideration what we needed in the mattress and gave us plenty of options to help us find the perfect one.
June 2, 2023
Reply from Bensons For Beds - Dumfries686
Good Afternoon, Thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Dumfries store.
Team Bensons
Reply from Bensons For Beds - Dumfries686
Thank you so much for your great review! -Team Bensons
Reply from Bensons For Beds - Dumfries686
Hi Paul, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Dumfries store.
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.