Bensons For Beds - Dundee658 Reviews 

382
TrustScore 5 out of 5

4.9

Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB


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Rated 5 out of 5 stars

Iain made our experience in the Dundee Store super easy, and was so knowledgeable and helpful. He didn’t put any pressure on us, and took time to explain all of our options when buying a Super King Si... See more

Company replied

Rated 5 out of 5 stars

We were looking to downsize our bed and Morgan was fantastic. She gave us space but also provided very valuable support to us so we could pick the right bed, mattress and pillows. She provided great a... See more

Company replied

Rated 5 out of 5 stars

The staff made every effort to ensure that I knew what options were available to me and made sure that I was able to try all the mattresses appropriate to what I was looking for. I also checked out a... See more

Company replied

Rated 3 out of 5 stars

Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Dundee658

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, United Kingdom

  • 1382817578

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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4.9

All reviews

(382)

26,170 reviews in the last 12 months

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Rated 5 out of 5 stars

Guys in the shop friendly and helpful

Guys in the shop friendly and helpful

March 10, 2025
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Reply from Bensons For Beds - Dundee658

We appreciate your positive feedback! We're happy to hear that our team was helpful and friendly during your visit. Thank you, Megan at Customer care

Rated 5 out of 5 stars

bedroom makeover

After looking around the store we decided we really liked the Lorenz range of bedroom furniture, we decided on the triple sliding door wardrobe a 6, 4 and three drawer sets of drawers, which we are delighted with, I found the store well laid out, the staff were helpful and friendly, they explained the delivery would take up to 12 weeks, for a reasonable price the person/persons who deliver the furniture can also build it for you, I personally was delighted with that and was well worth the little extra it cost for that service, a couple of months later we decided that we probably should have got the interior package with the drawers and shelving, it wasn’t a problem, I’m glad we went in to ask, still I’m so happy with it, it’s well made, sturdy and looks awesome.

February 28, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you're delighted with your Lorenz bedroom furniture and the assembly service. It's great to know that you found our store well-organized and our team helpful. We appreciate you sharing your positive experience with us, Megan at Customer care

Rated 5 out of 5 stars

A new mattress? An important choice

Plenty to choose from.
Very helpful salesman, Iain. Knowledgeable, able to answer questions and explain differences in types of
Mattress construction. No pressure of time, or to buy a certain make. Left us alone to try each bed and compare different types of mattress.

March 9, 2025
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Reply from Bensons For Beds - Dundee658

We're glad you enjoyed your experience and found a wide selection to choose from. We appreciate your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Angus is a very well informed shop assistant.stant…

Having a very informed shop assistant to answer my many questions made such in difference in helping me choose which bed to have. I have spoken to Angus several times and have found him wise and very knowledgeable. I am buying more bedroom furniture this week and have every confidence that Angus will continue to advise me well.

March 9, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that the assistance you received was so helpful in choosing a bed. We appreciate your positive feedback and are pleased that our team member's knowledge was beneficial. We look forward to assisting you further with your furniture needs. Thank you, Megan at Customer Care

Rated 4 out of 5 stars

Prompt friendly service and the…

Prompt friendly service and the mattress we were looking to buy.

February 26, 2025
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Reply from Bensons For Beds - Dundee658

We appreciate you taking the time to leave a review! We're so glad that you received friendly service and found the mattress you wanted.
Thank you for your review, Megan at Customer care

Rated 5 out of 5 stars

Angus in the dundee store went above…

Angus in the dundee store went above and beyond with helping me pick the right bed he was so lovely and helpful and explained all aspects of the beds and mattresses ! Overall happy with my experience, Thank you Angus

February 16, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you had such a positive experience in our Dundee store. We appreciate your kind words and are so glad that our team member was able to assist you in finding the perfect bed and mattress. Thank you for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Iain was so wonderful and spent lots of…

Iain was so wonderful and spent lots of time with me, never pressured me and made sure I got just what I needed with his expert advice

February 17, 2025
Unprompted review
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you had such a wonderful experience! We appreciate your positive feedback and are so glad that our team member's expertise was helpful and supportive. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Excellent purchasing experience

The whole sale experience has been excellent. Alan, in the Dundee store was exceptionally knowledgeable and helpful. Purchase was easy. Delivery was on time. Delivery team were 1st class.

January 25, 2025
Unprompted review
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you had an excellent sales experience! We appreciate your positive feedback regarding our team's knowledge and helpfulness, as well as the prompt delivery. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

Great expertise in the store

Great expertise in the store. Really helpful and anxious to save me money!

February 12, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you found our team's expertise valuable and that we could assist you effectively. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant. Couldn’t be more helpful

February 6, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that our assistant was so helpful! Thank you for your positive feedback; we appreciate it very much. Take care, Megan at Customer Care

Rated 4 out of 5 stars

Bensons experience

The team were friendly had all the information and were supportive in delivering the best deals

February 3, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that our team was friendly, informative, and helpful in providing you with the best deals. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

February 4, 2025
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Reply from Bensons For Beds - Dundee658

Thank you for your 5 star review Jocelyn. We appreciate your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Excellent Service

The buying of beds and mattresses was a long time ago experience for us, and with so much choice, you sometimes don't know where to start.
The support and guidance that we received was fantastic. We were able to buy just what we wanted, without the headache of it all.
The store was brilliant with us, even when we had to change the delivery date a couple of times. It wasn't any bother at all.
The day of delivery, the team where brilliant, they delivered everything to the right rooms. Nothing was a bother for them. They were so quick as well. Really nice gentlemen.

Thank you to the staff at Benson For Beds for looking after us so well. I would highly recommend you to everyone, as they care and look after their customers.Thank you.

November 2, 2024
Unprompted review
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Reply from Bensons For Beds - Dundee658

We're happy to hear that our support and guidance made your bed and mattress buying experience fantastic. It's great the team accommodated your delivery changes and the delivery team were helpful. Thank you for recommending us, Megan at Customer Care

Rated 5 out of 5 stars

Dundee store - Iain

Dundee store - salesman Iain - great service, honest advice, good knowledge of products. No hard sell, we politely declined the extras (that we didn't need) without issue. A pleasant buying experience & how it should be done.

January 19, 2025
Unprompted review
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you had a pleasant buying experience! It's great to know the service, advice, and product knowledge met your expectations. We appreciate your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

All staff from the new start to the…

All staff from the new start to the Manager provided an excellent service.

January 12, 2025
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Reply from Bensons For Beds - Dundee658

We appreciate you taking the time to share your positive experience. We're glad our staff provided excellent service from start to finish.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Was great experience in the Dundee shop

Was greeted when I went in the shop was asked if I needed any help l said was just in for a look because I knew ruffly what bed's I was in to look at found them very easily was have a good look round the ones I was interested in was asked if I would like refreshments tea coffee.l had some questions about the ones I was looking at and all questions answered straight away without having to think about it so my mind was made up I was buying the one I decided on man had a trainee with him show him the ropes and he even put the sail through for him so was a great experience

January 16, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you had a great experience in our shop. We appreciate you noting our team's attentiveness and knowledge while you were browsing for a bed. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Fabulous service

Our advisor, Angus wax great. He was very clear on all of the features of the bed that we were looking at and was able to explain all of the deals and services available to us. There was no pressure and we dud not feel rushed in making our purchase. A fantastic experience all round.

January 4, 2025
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Reply from Bensons For Beds - Dundee658

We're delighted to hear that you had a fantastic experience! It's great to know that our advisor was helpful, clear, and made you feel comfortable during your purchase. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Relaxed experience, with good advice.

After entering the property, we had some time to look around before someone approached us. Iain helped us with the matras selections first on the tool to feel different settings before showing different real options. Explaining the differences and what to expect he showed us to view and review different mattresses leaving us in peace before returning.
The same with the brand, after listening to what we where looking for her recommended several, to give us the best combination. At the end showing the difference between 2 options in price, there was no pressure to take one of the other.

January 6, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you enjoyed your experience and that our team was helpful in guiding your mattress selection. Thank you for the amazing review, Megan at Customer Care

Rated 5 out of 5 stars

Mattress sale

No hard sell. Listened to what we wanted. Knowledgeable about our questions. Good job done. Many thanks

January 6, 2025
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Reply from Bensons For Beds - Dundee658

We're happy to hear that you felt heard and well-informed. It's great to know the work met your expectations. Many thanks for your kind words, Megan at Customer Care

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