Bensons For Beds - Dundee658 Reviews 

I did not set out to visit Bensons for Beds having identified the exact bed that suited my requirements on the Dreams Website. The visit to Dreams did NOT go well , the store was quiet , there were plenty of free staff on my arrival , none of which seemed to be interested in the new customer in their showroom. I found the bed that I had viewed online and was disappointed in the quality and the off white colour . I looked at other equally poor quality Beds before leaving having had NO interaction from Staff and decided to to try Bensons for Beds which are in the same retail park There was a good atmosphere in the showroom and I spent a few minutes looking around. After an appropriate length of time I was approached by a member of staff who asked what I was looking for and immediately guided me through the maze of Beds to the style I required. NOTHING was too much trouble Marlyn listened to my requirements and married them up to a highly suitable bed , explaining the features and benefits of both the Bed and the various mattresses on offer. The Bed was more expensive and so was the mattress but the quality was superior in every way and so was the level of Customer service. The whole buying experience was exceptional and after comparing the features to the Dreams offering I was more than happy to pay the additional £50 for a hugely better quality Bed / Mattress combination. If you want good quality , exceptional Customer Service and competitive pricing look no further than Benson for Beds.

Sales person was informative and guide me through choosing the best product and value for money I could have hoped !

Bensons For Beds, Dundee, we ordered a new mattress & pillows from Marlyn who was very knowledgeable & friendly, also got 25% discount & delivery within 2 weeks, happy customers.

Had good service and friendly staff. Not pushy in any way and gave us time to chat over what we wanted before making a decision

Beds good . Delivery people not so much ... never built my bed properly. Cutting corners . Beds marked too. They came a day early but that was fine with me

we found what we needed, had a great service and was able to arrange delivery for when suited me.

Outstanding customer service from Ian in the Dundee branch. He is very knowledgeable, helpful and not remotely pushy. Recently bought a bed for our son and were delighted with his service so returned to buy a mattress for ourselves

This review is not about the staff at the shop, they were helpful and informative. This review is about the customer service and their avoidance tactics in owning up to selling a faulty inferior mattress. I purchased a very expensive mattress with built in topper over 2 years ago, around last year the mattress started dipping by about 2cm at each side, I weigh 90kg and my wife 60kg. Without going into a long winded story its now 3cm deep and Bensons for Beds are saying its not a manufacturing fault, I wont be buying anything from them again very bad customer service hiding behind stats and third party assessments.

Spent 2 and half hour in store pick the right bed and comfy mattress I wanted for 2 electric beds, on delivery they were the wrong mattresses, not happy at all, now have to wait another month to be given not just the mattresses I wanted but the whole beds again ? But was told on phone that the bed part will be left in van whilst mattresses are replaced ? Crazy, Paid over £3000 and really not impressed, will not recommend

Angus your member of staff was very helpful and not pushy as is often the experience you get in these circumstances. Very informative on the products and gave us enough time and space to make the decision.

Guys in the shop friendly and helpful

After looking around the store we decided we really liked the Lorenz range of bedroom furniture, we decided on the triple sliding door wardrobe a 6, 4 and three drawer sets of drawers, which we are delighted with, I found the store well laid out, the staff were helpful and friendly, they explained the delivery would take up to 12 weeks, for a reasonable price the person/persons who deliver the furniture can also build it for you, I personally was delighted with that and was well worth the little extra it cost for that service, a couple of months later we decided that we probably should have got the interior package with the drawers and shelving, it wasn’t a problem, I’m glad we went in to ask, still I’m so happy with it, it’s well made, sturdy and looks awesome.

Plenty to choose from.
Very helpful salesman, Iain. Knowledgeable, able to answer questions and explain differences in types of
Mattress construction. No pressure of time, or to buy a certain make. Left us alone to try each bed and compare different types of mattress.

Having a very informed shop assistant to answer my many questions made such in difference in helping me choose which bed to have. I have spoken to Angus several times and have found him wise and very knowledgeable. I am buying more bedroom furniture this week and have every confidence that Angus will continue to advise me well.

Prompt friendly service and the mattress we were looking to buy.

Angus in the dundee store went above and beyond with helping me pick the right bed he was so lovely and helpful and explained all aspects of the beds and mattresses ! Overall happy with my experience, Thank you Angus

Iain was so wonderful and spent lots of time with me, never pressured me and made sure I got just what I needed with his expert advice

The whole sale experience has been excellent. Alan, in the Dundee store was exceptionally knowledgeable and helpful. Purchase was easy. Delivery was on time. Delivery team were 1st class.

Great expertise in the store. Really helpful and anxious to save me money!