Iain made our experience in the Dundee Store super easy, and was so knowledgeable and helpful. He didn’t put any pressure on us, and took time to explain all of our options when buying a Super King Si... See more
Company replied
Location
Switch locationUnit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB
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See what reviewers are saying
We were looking to downsize our bed and Morgan was fantastic. She gave us space but also provided very valuable support to us so we could pick the right bed, mattress and pillows. She provided great a... See more
Company replied
The staff made every effort to ensure that I knew what options were available to me and made sure that I was able to try all the mattresses appropriate to what I was looking for. I also checked out a... See more
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Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... See more
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Company details
About Bensons For Beds - Dundee658
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, United Kingdom
- 1382817578
4.9
Excellent
382 reviews
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Salesman was very helpful and…
Salesman was very helpful and understanding As I have mobility issues he was very patient and understood my needs ,very helpful with what mattress would suit my needs . Would definitely recommend
May 23, 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that the salesperson was helpful and patient, especially considering your mobility issues. We appreciate your recommendation and are glad the mattress suits your needs. Thank you, Megan at Customer Care
Great information friendly and…
Great information friendly and professional
May 8, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
Thank you for your kind words and for trusting us with your business! We strive to provide the best information and customer service possible. It was a pleasure assisting you!
The lady was so helpful give us loads…
The lady was so helpful give us loads of advice and give us time to decide
May 11, 2025
Reply from Bensons For Beds - Dundee658
Thank you for the kind words! Our goal is always to provide exceptional service and helpful advice to our customers. We're glad you appreciated our approach and we hope to see you again soon.
Reply from Bensons For Beds - Dundee658
Thank you for your kind words! Iain at Benson Dundee takes great pride in providing top-notch service to all of our customers. We are so glad to hear that you had a great experience! #customersatisfaction #BensonDundee
Angus
Angus, your Salesman was extremely helpful, patient and knowledgeable and did not push any particular item onto us.
April 24, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your wonderful review! We're so happy to hear that Angus provided exceptional service and didn't pressure you into purchasing anything. We strive to provide a positive and informative shopping experience for all our customers. Come back and see us soon!
Sleep well, Team Bensons💜
Excellent service from a very…
Excellent service from a very knowledgeable member of staff.
April 23, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your amazing review! We take pride in providing exceptional service and are thrilled that you had a positive experience with our knowledgeable staff. We look forward to seeing you again in the future!
Sleep well, Team Bensons💜
Spoke to really nice helpful assistant…
Spoke to really nice helpful assistant (Iain) who showed us options, left us time to try out matresses and gave us helpful information to make choice which would best suit us.
April 24, 2025
Reply from Bensons For Beds - Dundee658
Thank you for choosing to shop with us and for taking the time to leave a review! We are so happy to hear that you had a great experience with Iain. Our goal is to always help our customers find the perfect fit, and we're glad he could do that for you. Come back anytime!
Sleep well, Team Bensons💜
Excellent service from Iain
April 22, 2025
Reply from Bensons For Beds - Dundee658
Thank you so much for your kind words! We are thrilled to hear that Iain was able to provide you with excellent service. We truly value our customers and strive to always deliver the best experience possible. Thank you for choosing our business! Sleep well, Team Bensons💜
THE place to buy a Bed
I did not set out to visit Bensons for Beds having identified the exact bed that suited my requirements on the Dreams Website. The visit to Dreams did NOT go well , the store was quiet , there were plenty of free staff on my arrival , none of which seemed to be interested in the new customer in their showroom. I found the bed that I had viewed online and was disappointed in the quality and the off white colour . I looked at other equally poor quality Beds before leaving having had NO interaction from Staff and decided to to try Bensons for Beds which are in the same retail park There was a good atmosphere in the showroom and I spent a few minutes looking around. After an appropriate length of time I was approached by a member of staff who asked what I was looking for and immediately guided me through the maze of Beds to the style I required. NOTHING was too much trouble Marlyn listened to my requirements and married them up to a highly suitable bed , explaining the features and benefits of both the Bed and the various mattresses on offer. The Bed was more expensive and so was the mattress but the quality was superior in every way and so was the level of Customer service. The whole buying experience was exceptional and after comparing the features to the Dreams offering I was more than happy to pay the additional £50 for a hugely better quality Bed / Mattress combination. If you want good quality , exceptional Customer Service and competitive pricing look no further than Benson for Beds.
April 21, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
Thank you for sharing your experience with us! We are thrilled that you found our showroom to be inviting and that our staff provided exceptional customer service. We take pride in offering high-quality products, and we're so glad you found the perfect bed for your needs. Thank you for choosing Bensons for Beds! - Team Bensons 💜
Five star
Sales person was informative and guide me through choosing the best product and value for money I could have hoped !
April 22, 2025
Reply from Bensons For Beds - Dundee658
Thank you for the feedback! Our team takes pride in providing top-notch guidance and value to our customers. We are thrilled to hear that you had a positive experience with our salesperson. Thank you for choosing us! - Team Bensons 💜
Very good service & value for money
Bensons For Beds, Dundee, we ordered a new mattress & pillows from Marlyn who was very knowledgeable & friendly, also got 25% discount & delivery within 2 weeks, happy customers.
April 22, 2025
Reply from Bensons For Beds - Dundee658
Thank you so much for your kind review! We're delighted to hear that you had a great experience at Bensons For Beds in Dundee, and that Marlyn was able to help you find the perfect mattress and pillows. We appreciate your business and hope to see you again soon! - Team Bensons 💜
Staff were helpful
Had good service and friendly staff. Not pushy in any way and gave us time to chat over what we wanted before making a decision
April 21, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and that our approach was appreciated. We always aim to give our customers the time and space to make the best decision for them. We look forward to seeing you again soon! - Team Bensons 💜
Beds good
Beds good . Delivery people not so much ... never built my bed properly. Cutting corners . Beds marked too. They came a day early but that was fine with me
April 11, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
Thank you for your review. We apologise for any inconvenience caused by our delivery team. We will make sure to address this issue to ensure it does not happen again. We appreciate your feedback and hope you are enjoying your new bed.
Thank you,
Team Bensons
we found what we needed
we found what we needed, had a great service and was able to arrange delivery for when suited me.
April 10, 2025
Reply from Bensons For Beds - Dundee658
Thank you for choosing our business and leaving this wonderful review! We strive to provide excellent service and are thrilled to hear you found everything you needed. Have a great day! #customersatisfaction #greatservice
Outstanding customer service from Ian…
Outstanding customer service from Ian in the Dundee branch. He is very knowledgeable, helpful and not remotely pushy. Recently bought a bed for our son and were delighted with his service so returned to buy a mattress for ourselves
April 4, 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear about the outstanding support you received at our Dundee branch. It's great you found our team member knowledgeable and helpful during both of your recent purchases. Thank you for your positive feedback, Megan at Customer Care
Avoid Bensons for Beds, Avoidance Tactics Used.
This review is not about the staff at the shop, they were helpful and informative. This review is about the customer service and their avoidance tactics in owning up to selling a faulty inferior mattress. I purchased a very expensive mattress with built in topper over 2 years ago, around last year the mattress started dipping by about 2cm at each side, I weigh 90kg and my wife 60kg. Without going into a long winded story its now 3cm deep and Bensons for Beds are saying its not a manufacturing fault, I wont be buying anything from them again very bad customer service hiding behind stats and third party assessments.
April 4, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
At our business, we value our customers and their satisfaction is our top priority. We apologise for any inconvenience you have experienced with our product. Thank you for your feedback- Team Bensons
Disappointed
Spent 2 and half hour in store pick the right bed and comfy mattress I wanted for 2 electric beds, on delivery they were the wrong mattresses, not happy at all, now have to wait another month to be given not just the mattresses I wanted but the whole beds again ? But was told on phone that the bed part will be left in van whilst mattresses are replaced ? Crazy, Paid over £3000 and really not impressed, will not recommend
March 28, 2025
Reply from Bensons For Beds - Dundee658
We're sorry to hear that the wrong mattresses were delivered after spending time selecting your electric beds and mattresses. We acknowledge your frustration with the delay and the proposed delivery process. Thank you for your review, Megan at Customer Care
New bed purchase
Angus your member of staff was very helpful and not pushy as is often the experience you get in these circumstances. Very informative on the products and gave us enough time and space to make the decision.
March 18, 2025
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your experience. We are so glad to hear that our team member was helpful and informative, and that you felt comfortable making your decision. Take care, Megan at Customer Care
Very helpful
March 14, 2025
Reply from Bensons For Beds - Dundee658
Thank you so much for your incredibly kind words and for awarding us a five-star rating! Take care, Megan at Customer Care
Reply from Bensons For Beds - Dundee658
We appreciate your positive feedback! We're happy to hear that our team was helpful and friendly during your visit. Thank you, Megan at Customer care
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