Iain made our experience in the Dundee Store super easy, and was so knowledgeable and helpful. He didn’t put any pressure on us, and took time to explain all of our options when buying a Super King Si... See more
Company replied
Location
Switch locationUnit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looking to downsize our bed and Morgan was fantastic. She gave us space but also provided very valuable support to us so we could pick the right bed, mattress and pillows. She provided great a... See more
Company replied
The staff made every effort to ensure that I knew what options were available to me and made sure that I was able to try all the mattresses appropriate to what I was looking for. I also checked out a... See more
Company replied
Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... See more
Company replied
Company details
About Bensons For Beds - Dundee658
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, United Kingdom
- 1382817578
4.9
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very helpful.
Staff very helpful. Left me to browse which I like. Payment plan set up with no bother.
January 12, 2026
Reply from Bensons For Beds - Dundee658
We're happy to hear that our staff was helpful and that you appreciated the browsing experience and easy payment plan setup. Thank you for your feedback.
Salesman,correspondence and delivery of…
Salesman,correspondence and delivery of the mattress were all superb
January 11, 2026
Reply from Bensons For Beds - Dundee658
We’re so glad everything was superb – from the salesperson to the updates and smooth delivery! 💜 Thank you for your positive review - Lauryn at Customer Care
Great service
Found the shop staff to be really helpful, no sales pressure but lots of useful advice. Was given a delivery date at till. I received regular emails reminding me of delivery date, then sent a time slot. The delivery drivers contacted me about an hour before they were due, weather wasn’t great but they arrived on time, friendly helpful guys, instructions for building the bed were in with the mattress, last thing we opened by which time bed was built.
December 2, 2025
Reply from Bensons For Beds - Dundee658
Thank you for sharing such a thorough review Rena! We’re delighted you found the in-store experience helpful and pressure-free, and that delivery was smooth—even in bad weather! Our team will be thrilled to know they made the process easy from start to finish.
Take care,
Megan at Customer Care😊
Excellent guidance from Iain and…
Excellent guidance from Iain and thorough advice about quality tailored to my budget. Good quality products.
January 5, 2026
Reply from Bensons For Beds - Dundee658
We're happy to hear that you received excellent guidance and advice that was tailored to your budget. We appreciate your recognition of our quality products. Thank you for your positive review – Lauryn at Customer Care 💜
The staff were very professional
The staff were very professional, despite a slight hiccup when paying they erred on the side of the customer. Very refreshing and appreciated in today's climate, thank you.
January 2, 2026
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your experience. We're happy to hear that our staff was professional and erred on the side of the customer. We value your feedback,
Megan at Customer Care
Bobby thevsales man was realy helpfull…
Bobby thevsales man was realy helpfull and coud not be more helpfull and plesent
December 29, 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that our team member was helpful and pleasant! We appreciate you taking the time to leave us this great feedback. – Lauryn at Customer Care 💜
Vast choices. Very knowledgeable staff. Good experience.
Huge choice of mattresses to choose from. Spent a long time in store trying out mattresses. Staff (Angus) very helpful and knowledgeable on types all mattresses. Not pushy salesman. Selected. one that we felt was comfortable and met our needs. Conditions of sale explained to us. All in all a good experience.
December 30, 2025
Reply from Bensons For Beds - Dundee658
We're glad you enjoyed your experience. It's great to hear that you found a mattress that met your needs, and that our team member was helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Efficient, helpful and excellent
From the helpful lady in the showroom through the excellent communication and the very efficient delivery of the new mattress and taking away of an old mattress, Bensons proved themselves to be a very good choice for what is a not inconsiderable purchase. They may not have been the cheapest but the whole process made it very much worth it, would highly recommend them.
December 20, 2025
Reply from Bensons For Beds - Dundee658
We're happy to hear that you found our service helpful, from the showroom to the efficient delivery and removal of your old mattress. We appreciate you choosing us for your purchase and highly value your recommendation.
Keaton - Team Bensons
Our salesman was fantastic .
December 7, 2025
Reply from Bensons For Beds - Dundee658
We’re thrilled to hear your experience was so positive! It’s great to know your salesman provided fantastic service and made everything easy for you. 💜 Thank you for your positive review – Lauryn at Customer Care.
Reply from Bensons For Beds - Dundee658
Thank you for your feedback Gordon! 😊 We’re so glad you enjoyed the clean, bright layout and felt comfortable browsing without any pressure—that’s exactly the experience we aim to create. Hope to see you again soon,
Megan at Customer Care
Superb customer service
Superb customer service. Salesman and delivery team were extremely good. Can't fault anything at all. We were contacted prior to our delivery date with a time slot & further contacted by telephone 30 mins before they were due. We shopped at the store in Dundee and were very happy with the choices and amount of helpful advice given by Iain in store (his attempt to put on a pillowcase was the highlight 😂) & we were never pressured into anything we didn't want. Really good experience.
November 15, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments. – Thank you, Stewart- Team Bensons
Could not have asked for a better experience.
Our experience at the Dundee Bensons for Bed was nothing short of excellent. We were approached by Angus who helped us to order our first mattress for our new home alongside pillows, mattress protector and duvet. Angus made sure we got an excellent deal and showed us some great alternatives to the items we had in mind which were a fraction of the price and made sure we did not get ripped off. We came away really pleased with our experience and looking forward to trying out our new mattress when it gets delivered in the new year! Thank you so much Angus, we will definitely return for mattresses for our guest bedrooms in the near future.
November 29, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
We're happy to hear that you had an excellent experience. We appreciate your positive feedback regarding the assistance you received in selecting your new mattress and accessories for your new home. We're so glad that you are pleased with your purchase, and we look forward to seeing you again in the future.
Smooth and easy Thanks!
I had choices to make and best prices to find and he was very helpful and pleasant.
November 30, 2025
Reply from Bensons For Beds - Dundee658
We appreciate you taking the time to share your positive experience. We're so glad that our team was helpful and pleasant while you made your choices!
The salesman was very helpful and was…
The salesman was very helpful and was not pushy
November 13, 2025
Reply from Bensons For Beds - Dundee658
Thank you for your feedback Ruth! We’re pleased to hear that our salesperson was helpful and ensured you felt comfortable without any pressure. Providing a relaxed and supportive experience is exactly what we strive for.
Thank you for your positive review 💜 – Lauryn at Customer Care
very knowledgeable and helpful sales…
very knowledgeable and helpful sales staff , nothing was to much trouble and made sure we had the right bed and mattress before completing the purchase .
November 16, 2025
Unprompted review
Reply from Bensons For Beds - Dundee658
We’re so pleased to hear our sales team went above and beyond to make sure you found the perfect bed and mattress! Knowledgeable, helpful service is what we strive for every day.
Thank you for your positive review Arlene– Lauryn at Customer Care 💜
Reply from Bensons For Beds - Dundee658
We're happy to hear that everything was explained thoroughly! Thank you for your positive feedback; we appreciate it.
Thanks again for your support – we truly appreciate it!
Megan at Customer Care!
Communication was very good and…
Communication was very good and delivery handled very professionally
Time scale for delivery was also good.
November 7, 2025
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your feedback! We're so glad to hear you were happy with the communication and the professional handling of the delivery.
Looking forward to welcoming you back again soon,
Megan at Customer Care
Good range of products
Good range of products, clean, tidy and well laid out store. Knowledgeable , approachable staff (Iain) who help guide you through the options available.
November 10, 2025
Reply from Bensons For Beds - Dundee658
We appreciate you sharing your positive experience! We're happy to hear that you found our store clean, tidy, and well-organised, and that our team was helpful and knowledgeable.
Thank you for choosing us,
Megan at Customer Care
Excellent Service
The huge choice of beds in this store can be a bit overwhelming but our sleep expert Ian was super knowledgeable and helped us through the options most suitable for our requirements and budget. He was friendly, patient and helpful and we left the store very happy with our purchase.
November 5, 2025
Reply from Bensons For Beds - Dundee658
We’re delighted to hear that you found a great selection of beds, mattresses, and headboards, and that our assistant made the process smooth and helpful. It’s wonderful to know you were able to find the perfect mattress and enjoyed the in-store experience.
Thank you for your positive review Ann– Lauryn at Customer Care 💜
Staff very helpful.
Staff were very helpful and informative about products,I needed a bed quite quickly and the gentleman went out his way to find out which ones would be delivered the quickest.
November 6, 2025
Reply from Bensons For Beds - Dundee658
We’re so pleased to hear our team was helpful and informative, and that they went the extra mile to ensure you could get a bed quickly. That level of care is exactly what we strive for!
Thank you for your positive review Kevin💜
Lauryn at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.