Purchased a new tempur mattress & pillows & everything was very smooth, from buying in store to delivery. Kept well informed & delivery was exactly as advised. A rare find these days.✅
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Excellent service from purchasing the bed to delivery and build of the bed . The salesman gave us just the right amount of information when we went into the shop without overwhelming us and left us to... See more
Company replied
James was an amazing salesman that help us understand our requirements and not once tried to “pressure” us in taking a specific brand or making us believe this is what we needed. he provided us with i... See more
The sales man was very good and friendly, but not pushy. He was knowledgeable about the beds and discussed our needs. Admin dealt quickly with invoice and booking and keeping us updated. The delivery... See more
Company replied
Company details
About Bensons For Beds - East Kilbride657
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Mavor Avenue, G74 4QX, East Kilbride, Lanarkshire, United Kingdom
- 1355222651
4.8
Excellent
347 reviews
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Great personal attention from Kirsty
Great personal attention from Kirsty. Was very friendly and she knew which mattresses would be best suited for us. Delivery service was excellent. The service we got from Bensons was fantastic. Would highly recommend.
June 29, 2026
Reply from Bensons For Beds - East Kilbride657
We're so pleased to hear you received fantastic service and personal attention from our team. It's wonderful that our colleague helped you find the perfect mattresses and that your delivery was excellent. Thank you for your high recommendation!
Team Bensons
Excellent service from shop floor to delivery
Excellent service from the shop floor to delivery.
Contacted by phone and emails re delivery update.
Highly recommend
Thank you to all involved,
July 1, 2026
Reply from Bensons For Beds - East Kilbride657
We're so pleased to hear you received excellent service from the shop floor all the way through to delivery. It's wonderful that you were kept updated and would highly recommend us!
Team Bensons
Great selection of beds & mattresses
Great selection of beds & mattresses, excellent customer service
June 19, 2026
Unprompted review
Reply from Bensons For Beds - East Kilbride657
We're so pleased you found our selection great and our service excellent! Thank you.
Team Bensons
Reply from Bensons For Beds - East Kilbride657
We appreciate your kind words! We are so pleased our service was helpful and informative. Thank you for sharing your experience.
Team Bensons
Stuart was so knowledgeable and…
Stuart was so knowledgeable and patient. Let us have space to think and gave us all the info needed to make a decision
May 23, 2026
Reply from Bensons For Beds - East Kilbride657
We're so pleased our team member was knowledgeable and patient, giving you space and all the information needed. Thank you!
Team Bensons
Good service
We were attended to right away . Stuart took as round to try out the various mattresses that met what we asked for . Found what we were looking for .
May 19, 2026
Reply from Bensons For Beds - East Kilbride657
We're so pleased to hear we were able to assist you promptly and help you find exactly what you needed. Thank you for your kind words!
Team Bensons
Bought a bunk bed and the installation…
Bought a bunk bed and the installation was straightforward and easy, plus great customer service
May 18, 2026
Reply from Bensons For Beds - East Kilbride657
We're so happy to hear the bunk bed installation was easy and you received great customer service! Thanks for sharing!
Team Bensons
Good product at a good price
Good product at a good price.
After sales level of communication was pretty poor though.
Delivery guys were outstanding.
May 14, 2026
Reply from Bensons For Beds - East Kilbride657
We're glad you found our product good and affordable. We apologize for the communication issues and appreciate your kind words about our delivery team.
Team Bensons
Great communication and excellen…
Great communication and excellent delivery service. Very pleased.
May 5, 2026
Unprompted review
Reply from Bensons For Beds - East Kilbride657
We appreciate your positive feedback! We're so pleased to hear you were happy with our communication and the excellent delivery service.
Team Bensons
Reply from Bensons For Beds - East Kilbride657
We appreciate you letting us know our staff were professional and polite. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - East Kilbride657
Thanks for choosing us! We’re glad you’re enjoying your new mattress.
Reply from Bensons For Beds - East Kilbride657
Thank you! We’re delighted to hear the mattress is excellent and that delivery was first class.
Thanks again for your support — we truly appreciate it!
Megan | Customer Care Specialist💜
Do NOT buy from the store.
Do NOT buy from the store.
We specifically asked how the current offer compared to other rotating promotions and were told it was the best offer for our purchase. Shortly afterwards — and well before delivery — the exact same items became significantly cheaper under a better promotion.
When we raised this, we were told nothing could be done because we ordered in-store and therefore did not have the same protections available as online purchases.
At no point during the sale were we made aware that store purchases have very limited rights to amend or cancel for free (7 days from order), whereas online orders come with stronger cancellation protections (14 days after delivery). This information is apparently only provided in an email linking to terms and conditions after the sale is complete.
For transparency, this should be clearly explained upfront — especially as it can result in a 20% cancellation fee after a very short window.
If we had known this, we would have ordered online instead.
Very poor transparency and aftercare.
My recommendation for customers: if you want a Bensons for Beds product - only purchase it online and not via store.
April 14, 2026
Unprompted review
Reply from Bensons For Beds - East Kilbride657
We’re very sorry to read about your disappointment and understand how frustrating this situation has been, particularly around pricing and clarity of cancellation rights.
Our promotions do change regularly, and we appreciate how disappointing it can be to see a different offer appear shortly after placing an order. We’re sorry this left you feeling misled and that the explanation provided did not meet your expectations.
We also acknowledge your feedback regarding the difference in cancellation rights between in‑store and online purchases. Details regarding cancellation periods and any applicable charges are outlined in our terms and conditions, which are shared following purchase; however, we understand your point that this information would be clearer if highlighted more prominently during the sales process. Your comments around transparency and communication have been noted and will be shared internally.
We regret that this experience has left you dissatisfied with our aftercare, and we appreciate you taking the time to raise these concerns. Your feedback is valuable in helping us improve how we communicate and support customers going forward.
Thank you for sharing your experience.
Team Bensons
A very good experience.
Helpful staff in store and delivery people were very courteous and helpful. A very good experience.
April 10, 2026
Reply from Bensons For Beds - East Kilbride657
We're happy to hear that our staff in store were helpful and the delivery people were very courteous. Thank you for sharing your very good experience!
Team Bensons
Very happy experience
The person that sold the bed was really lovely wasn't pushy for a sale and really gave us the best bed for our needs not just trying to sell the dearest bed. The delivery was really quick and easy and the bed itself is fab. Very happy all round will purchase beds from here In future for sure
April 10, 2026
Reply from Bensons For Beds - East Kilbride657
Thank you so much for your lovely feedback! We’re really glad you felt supported without any pressure and that our team helped you find the bed that was truly right for your needs. It’s great to hear delivery was quick and easy—and that you’re loving your new bed! We really appreciate your trust and look forward to helping you again in the future,
Megan | Customer Care Specialist💜
Fantastic service from purchase to…
Fantastic service from purchase to delivery. All staff were so helpful & great customer service.
April 4, 2026
Reply from Bensons For Beds - East Kilbride657
Thank you for your kind words! 😊 We’re delighted to hear you had fantastic service from purchase right through to delivery, and that all our staff were so helpful. Great customer service is what we aim for—thanks for sharing with us,
Megan | Customer Care Specialist
Bought the mattress in the EastKilbride…
Bought the mattress in the EastKilbride store where Stuart served us, he was helpful and advised us on what mattress to purchase . It was a mattress for my mother’s spare room so Stuart said we could buy a refurbished one at half the price which suited us . He explained how the mattress was prepared and all about delivery he was excellent. Bensons kept me informed by email and text about progress and delivery which all went as agreed it was an excellent service from beginning to end. The delivery drivers were great too. Very satisfied with the quality and service from Bensons
April 2, 2026
Reply from Bensons For Beds - East Kilbride657
Thank you for the fantastic review! 😊 We’re delighted to hear Stuart at our East Kilbride store was so helpful and knowledgeable, and that the refurbished mattress option was a perfect fit for your needs. It’s great to know communication, delivery, and the drivers all lived up to expectations too. We really appreciate your kind words,
Megan | Customer Care Specialist💜
James was very…
James was very professional,knowledgable, and helpful at the East Kilbride branch.
March 30, 2026
Reply from Bensons For Beds - East Kilbride657
Thank you for your feedback! 😊 We’re delighted to hear James provided such professional, knowledgeable, and helpful service at our East Kilbride branch. We’ll be sure to pass this on to him—he’ll really appreciate it,
Megan | Customer Care Specialist⭐
The member of staff (Kirsty)was…
The member of staff (Kirsty)was extremely helpful and knowledgeable about the store products
March 28, 2026
Unprompted review
Reply from Bensons For Beds - East Kilbride657
Thank you for your lovely feedback! 😊 We’re delighted to hear Kirsty was extremely helpful and knowledgeable — we’ll be sure to pass on your kind words. Enjoy your new order and we appreciate you choosing us,
Megan | Customer Care Specialist✨
James was vey knowledgeable and helped…
James was vey knowledgeable and helped us pick the right mattress for us.
March 27, 2026
Reply from Bensons For Beds - East Kilbride657
Thank you! James will be delighted to hear he could help you find the perfect mattress 😊
We hope to welcome you back soon,
Megan | Customer Care Specialist
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