Bensons For Beds - Enfield363 Reviews 

406
TrustScore 5 out of 5

4.9

Unit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW Enfield, London, GB


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Rated 5 out of 5 stars

Mark at Benson for Beds Enfield welcomed us warmly, listened well to what we required and took time explaining options and encouraged us to try beds out. He was knowledgeable, professional and friendl... See more

Rated 5 out of 5 stars

I have always used B4B whenever I need to buy a bed or a new mattress because their service and quality of products is always of a high standard. The staff in the store are knowledgeable and helpf... See more

Company replied

Rated 5 out of 5 stars

The sales staff that was was absolutely fantastic she knew everything that we asked about all the beds took her time explaining to us the difference between the beds, and gave us time to think what wa... See more

Rated 5 out of 5 stars

The salesman at the store was great he showed me a few different mattresses and he helped me to make the right decision. The delivery guys were great they explained everything to me about turning my m... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Enfield363

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW, Enfield, London, United Kingdom

  • 2083632710

4.9

Excellent

TrustScore 5 out of 5

406 reviews

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4.9

All reviews

(406)

25,052 reviews in the last 12 months

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Rated 5 out of 5 stars

Great instore service followed by quick…

Great instore service followed by quick and efficient delivery. Got a courtesy call the day before to confirm delivery and then they called 30mins before arrival on the day. They Came on time and were very polite and efficient. Made the bed quickly and were gone within an hour. Cleaned up after themselves. Can’t complain, excellent service.

January 30, 2026
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Reply from Bensons For Beds - Enfield363

We're happy to hear you received great in-store service and quick delivery. We appreciate you mentioning the courtesy call and the efficient, polite service. We're glad the assembly and cleanup met your expectations. Thank you for your positive feedback,
Megan at Customer Care💜

Rated 5 out of 5 stars

Lovely bed and good price…

From ordering to delivering the goods was very efficient and brilliant

January 30, 2026
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Reply from Bensons For Beds - Enfield363

We appreciate your feedback. It's great to hear that you found the process from ordering to delivery efficient and brilliant!
See you next time! Megan at Customer Care 😊

Rated 5 out of 5 stars

Good company to deal with

Good company to deal with

January 26, 2026
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Reply from Bensons For Beds - Enfield363

We're so glad you had a positive experience dealing with our company; we appreciate you taking the time to leave this great feedback,
Megan at Customer Care

Rated 5 out of 5 stars

Enfield branch

Enfield branch
We were introduced to Rushid who guided us to several different mattresses he was very knowledgeable and listened to our concerns and narrowed it down 3 mattresses he said to spend as much time as you need and said he would give us space to try them all out. There was no “ hard sell” and no pressure we were given a quote, again he said go home have a think about it, after the weekend Mark called to see if we wanted to secure the quote and I went to store and Mark carried on with our purchase as Rushid was called to another branch . Everything went smoothly both salesmen were great and the delivery guys did a great job too 10/10 for customer service and satisfaction too.
Bensons for beds
IGel 4000 was the mattress we chose
our first night’s sleep was amazing body felt rested and supported would recommend

January 24, 2026
Unprompted review
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Reply from Bensons For Beds - Enfield363

We're happy to hear you received knowledgeable guidance in selecting your mattress. We appreciate you mentioning the excellent customer service and smooth purchase experience. It's great to know you are enjoying your new mattress and we thank you for your recommendation!

Rated 5 out of 5 stars

The experience had been brilliant from…

The experience had been brilliant from entering the shop and the knowledge of the sales person to the communication at every stage of the process. Other brands could learn from this outstanding customer service

January 25, 2026
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Reply from Bensons For Beds - Enfield363

We're happy to hear the salesperson's knowledge and our communication impressed you from start to finish! It's great to know our customer service stood out. Thanks for the positive feedback!

Rated 4 out of 5 stars

Excellent in store service and construction of divan bed

Excellent in store service. Very happy also with the quality of the bed. The two man team that delivered and constructed the bed were also very good. Only negative was around organising the delivery date. An automated SMS text messages indicated a different delivery date to that which came via email and therefore created some confusion and stress - The manager at the store intervened and was efficient in resolving and clarifying the delivery date

January 22, 2026
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Reply from Bensons For Beds - Enfield363

We're glad you're happy with the in-store service and bed quality! We appreciate your feedback regarding the delivery scheduling confusion. We'll review our communication process to prevent similar issues. We're pleased the manager resolved the issue efficiently.

Rated 5 out of 5 stars

Happy customer

Rashid was Very helpful and polite. My bed was able to be held as I had to see how I was going to get rid of my old mattress. Happy with my new mattress .

January 19, 2026
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Reply from Bensons For Beds - Enfield363

We're happy to hear that our staff was helpful and polite. We're glad we could hold your bed while you sorted out your old mattress. Thank you for your purchase.

Rated 5 out of 5 stars

Mattresses were EXCELLENT

Mark and Rushid made the choices easy. They were very helpful and nothing was too hard for them. They both offered exceptional customer service.
My sons loved their mattresses.

January 18, 2026
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Reply from Bensons For Beds - Enfield363

We're so happy to hear that our team members made the choices easy and offered exceptional service! It's great to know your sons love their mattresses. Thank you for your review.

Rated 5 out of 5 stars

Excellent customer service in store.

Great choice of bed designs and friendly, helpful staff.

January 17, 2026
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Reply from Bensons For Beds - Enfield363

We appreciate your positive feedback! We're glad you found a great selection of beds and that our staff was friendly and helpful.

Rated 5 out of 5 stars

Helpful salespersons

Rasheed and Mark were really knowledgeable regarding mattresses and we were able to make a positive choice.

January 12, 2026
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Reply from Bensons For Beds - Enfield363

We’re so glad Rasheed and Mark shared their knowledge and helped you make the perfect choice! 💜 Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

The Enfield Branch is Fantastic

The team at Enfield were superb, customer service was Excellent, really warm and welcoming, nothing asked for was too much. My custom really felt valued and when I needed to swap my mattress there were no issues and the customer service remained excellent.

December 29, 2025
Unprompted review
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Reply from Bensons For Beds - Enfield363

We’re thrilled to hear the Enfield team made you feel valued and handled everything with ease – that’s what excellent service is all about! Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Excellent service

Excellent service. Naj looked after us very well and gave us all the information we needed. He helped us decide on the perfect mattress for us. Couldn’t ask for anything else - a great experience. As first time customer I would definitely recommend.

January 6, 2026
Unprompted review
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Reply from Bensons For Beds - Enfield363

Thank you for your fantastic review Conor! We’re delighted to hear Naj looked after you so well and helped you choose the perfect mattress. We’ll make sure he gets your kind words. Enjoy your new mattress, and thank you for recommending us! - Megan at Customer Care!😊

Rated 5 out of 5 stars

Brillant customer service as always…

Brillant customer service as always from this store. Great selection on show with knowledgeable staff

January 7, 2026
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Reply from Bensons For Beds - Enfield363

Thank you for your kind words! We’re thrilled to hear you always receive brilliant customer service and enjoy the great selection with our knowledgeable team. We truly appreciate your feedback,
Megan at Customer Care

Rated 5 out of 5 stars

A good selection of different…

A good selection of different manufacturers of beds. The member of staff who dealt with me was very knowledgable and didn't pressure me to buy. A good customer service experience.

January 3, 2026
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Reply from Bensons For Beds - Enfield363

Thank you for your feedback Jonathan! We’re so pleased you found a great selection and experienced knowledgeable, pressure-free service. We appreciate your kind words and hope you enjoy your new bed!
Megan at Customer Care

Rated 5 out of 5 stars

the sales person gave us very good…

the sales person gave us very good advice and was very patience and polite.

January 1, 2026
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Reply from Bensons For Beds - Enfield363

Thank you for your feedback! We’re delighted to hear our salesperson provided great advice and was patient and polite throughout your visit. We truly appreciate your kind words,
Megan at Customer Care

Rated 5 out of 5 stars

Thoroughly experienced staff ; very , very knowledgeable in the advice I was given as I tried to decide the best bed suitable for me ; which helped me choose. I did and I am very happy with my choice

Very helpful ,patient , polite and very knowledgeable staff ; great help to me in helping me come make a choice of the best bed for Mr. I am very happy with my choice including the overall price I paid.

December 29, 2025
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Reply from Bensons For Beds - Enfield363

We appreciate you sharing your experience! We're happy to hear that our staff was helpful, patient, polite, and knowledgeable, assisting you in choosing the best bed. Thank you for your feedback,
Megan at Customer Care

Rated 5 out of 5 stars

Quality item thanks

December 17, 2025
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Reply from Bensons For Beds - Enfield363

Thank you so much for your 5 star review Kamal.
Thanks for choosing us—we’re grateful!
Megan at Customer Care

Rated 5 out of 5 stars

Highly delighted

Highly delighted. From great sales staff, to being kept in touch about delivery date and time through to helpful delivery crew. Hope the product is as good. Time will tell! Well done.

December 13, 2025
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Reply from Bensons For Beds - Enfield363

Thank you for your fantastic feedback! We’re delighted the whole process—from sales to delivery—was smooth and that our team kept you informed every step of the way. We hope you love your new bed,
Megan at Customer Care

Rated 5 out of 5 stars

Regular updates regarding goods delivery is very important

I received regular updates regarding the date and expected time of my delivery. As promised the window of delivery was provided 3 days prior to delivery. On the day of delivery I also received a phone call prior to delivery. The delivery men were mindful of my home and covered their footwear

November 15, 2025
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Reply from Bensons For Beds - Enfield363

We’re delighted to hear everything went smoothly with your delivery! It’s great that you received timely updates and that our delivery team took extra care in your home. 💜 Thank you for your positive review Olive – Lauryn at Customer Care

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