Bensons For Beds - Enfield363 Reviews 

407
TrustScore 5 out of 5

4.9

Unit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW Enfield, London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mark at Benson for Beds Enfield welcomed us warmly, listened well to what we required and took time explaining options and encouraged us to try beds out. He was knowledgeable, professional and friendl... See more

Rated 5 out of 5 stars

I have always used B4B whenever I need to buy a bed or a new mattress because their service and quality of products is always of a high standard. The staff in the store are knowledgeable and helpf... See more

Company replied

Rated 5 out of 5 stars

The sales staff that was was absolutely fantastic she knew everything that we asked about all the beds took her time explaining to us the difference between the beds, and gave us time to think what wa... See more

Rated 5 out of 5 stars

The salesman at the store was great he showed me a few different mattresses and he helped me to make the right decision. The delivery guys were great they explained everything to me about turning my m... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Enfield363

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW, Enfield, London, United Kingdom

  • 2083632710

4.9

Excellent

TrustScore 5 out of 5

407 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(407)

25,052 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Bensons for Beds was…

My experience with Bensons for Beds was incredibly positive, especially during a stressful move. They were understanding and made all the logistics—ordering, delivery, and installation—remarkably easy. It was a much better experience than I've had with other furniture stores. A big thank you to the team, and I would highly recommend them

December 4, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're happy to hear that your experience was incredibly positive, especially during your move. It's great to know that we made the logistics remarkably easy for you. Thank you for recommending us!

– Thank you, Jess- Team Bensons

Rated 5 out of 5 stars

Easy purchasing experience

Great customer service from knowledgeable staff. Not too pushy just helpful. Pleased that we could purchase just what we wanted.

November 25, 2025
Unprompted review
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

"We’re delighted to hear our staff were knowledgeable, helpful, and gave you the space to choose exactly what you wanted! That’s the experience we aim to deliver every time. 💜
Thank you for your positive review Helen – Lauryn at Customer Care

Rated 5 out of 5 stars

The process from start to finish was…

The process from start to finish was helpful and informative.
Mark at Enfield gave js all the time in the world to conclude on our decision and assisted us throughout.
Woudl definitely recommend.

November 1, 2025
Unprompted review
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

Thank you for recommending us! We’re delighted Mark made the process smooth and stress-free for you. Enjoy your new bed! Megan at Customer Care

Rated 5 out of 5 stars

helpful

good delivery

November 24, 2025
Unprompted review
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

Thanks so much for your amazing review Jack! We’re glad your delivery went smoothly—enjoy your new purchase! Megan at Customer Care

Rated 5 out of 5 stars

I was served by Rushid he was very nice…

I was served by Rushid he was very nice and not too pushy which I appreciated excellent service from him

November 21, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're happy to hear that you appreciated the excellent service you received. It's great to know that our team made your experience a positive one. Thank you,
Megan at Customer Care

Rated 5 out of 5 stars

Excellent service with Benson for Beds…

Excellent service with Benson for Beds Enfield from sales with Dilara who went above and beyond to wheel out the furniture to the car park so I could see the colour in natural light to the delivery and installation with D&I who were on point and really efficient and explained everything really well. It was a long wait for this but the wait was beyond Worthing as the furniture is so stylish and elegant and has so much storage space I'm well impressed and very very happy with it. Thanks Benson for Beds 🤗

November 16, 2025
Unprompted review
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're happy to hear that you had an excellent experience with our Enfield store. We appreciate your positive comments regarding the service you received, from seeing the furniture in natural light to the efficient delivery and installation. We're so glad you are impressed with the style, elegance, and storage space. Thanks for your feedback,
Megan at Customer Care

Rated 5 out of 5 stars

Best bed company

Best bed company

November 18, 2025
Unprompted review
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We’re thrilled to hear you think we’re the best bed company! Your feedback means so much to us and keeps us motivated to deliver the very best service and products.
Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Excellent service

Excellent service. I would happily refer this company to others.

November 15, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're happy to hear that you had such a positive experience. Thank you for your kind words and for recommending our services to others,
Megan at Customer Care

Rated 5 out of 5 stars

We had a great experience ordering our…

We had a great experience ordering our new bed, Mark in the Enfield store helped up find the right mattress and guide us on the size for the bed - thank you

October 30, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're glad to hear that you had a great experience ordering your new bed and that our team was helpful in guiding you to find the right mattress and size. Until next time, take care,
Megan at Customer Care!

Rated 5 out of 5 stars

Mark at Enfield branch is so welcoming…

Mark at Enfield branch is so welcoming and helpful with great advice. That’s why I always go there when I need to get new bed. It’s been a number of years now.

October 28, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're happy to hear that you find our team member at the Enfield branch so helpful and welcoming. We appreciate your continued loyalty and thank you for your positive feedback!
Megan at Customer Care

Rated 5 out of 5 stars

Very polite staff and delivery staff…

Very polite staff and delivery staff very good 👍

October 20, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We are so happy to hear that our staff and delivery team were very polite and helpful during your experience with us. Thank you,
Megan at Customer Care

Rated 5 out of 5 stars

Great customer service and listen and…

Great customer service and listened and advised without pressure!

October 14, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We appreciate you sharing your positive experience! We are so glad our team listened and advised you without pressure.

Until next time, take care,
Megan at Customer Care!

Rated 5 out of 5 stars

Very good service

Very good service, polite and helpful young lady when purchasing the bed in store, was kept updated throughout and delivery was on time and quick.

October 10, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're happy to hear about the very good service you received! It's great to know the sales person was polite and helpful, and that your delivery was on time and quick. Thank you for your review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Staff very polite and…

Staff very polite and profesional.Always try the best solution for the customer.Quality of products very good.

September 27, 2025
Unprompted review
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We appreciate your positive feedback! We're happy to hear that our staff is polite and professional and always tries to find the best solution for you.
Thank you,
Lauryn at Customer Care

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff

September 25, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We appreciate you sharing that our staff was friendly and helpful! We are happy to hear about your positive experience.
Thank you,
Lauryn at Customer Care

Rated 5 out of 5 stars

Brilliant service

I went in Bensons for Beds Enfield to find a mattress. Naj assisted us in making our choice, he offered plenty of brilliant advice, time and care and we felt very comfortable and happy with the service. Thank you Bensons for Beds Enfield!

September 20, 2025
Unprompted review
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're delighted you felt comfortable and happy with the service at our Enfield store. We appreciate you mentioning the advice and care you received while choosing your mattress.
Thank you,
Lauryn at Customer Care.

Rated 5 out of 5 stars

Well Experienced

Andy and Tony who assembled was very experienced two persons as they got on from the time of arrival, took the old bed apart and assembled the new one in no time.

September 14, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're happy to hear that the assembly team's experience made the bed setup quick and easy for you. We appreciate you taking the time to share your positive experience!
Best wishes,
Megan at Customer Care

Rated 5 out of 5 stars

Attentive and friendly staff

Attentive and friendly staff. Great service. Good advice.

September 9, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're glad you had such a positive experience with our attentive and friendly staff! We appreciate your kind words about our great service and advice.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Great deal in the sale.

Great deal in the sale.

August 28, 2025
Bensons For Beds - Enfield363 logo

Reply from Bensons For Beds - Enfield363

We're happy you found a great deal during the sale! Thank you for your positive feedback; we appreciate it.
Take care, Megan at Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look