I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... See more
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Location
Switch locationUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Bev the sales lady was very knowledgeable and helpful me picked a very comfortable mattress, customer service was great from the moment my son and myself entered the store. Would highly recommend to... See more
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Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... See more
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It was a clean and well presented store. The staff were pleasant, helpful and friendly. They took their time to explain everything and answered all of my questions. Overall a great experience made eas... See more
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Company details
About Bensons For Beds - Erdington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, United Kingdom
4.8
Excellent
170 reviews
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The options of the type of bed I wanted…
The options of the type of bed I wanted were explained clearly, and although I took a long time to make my mind up, I was given all the time I needed with no pressure to buy. Very helpful and a pleasure to do business with them.
January 28, 2026
Reply from Bensons For Beds - Erdington
We're so glad we could clearly explain the options and provide you with the time you needed to decide, without any pressure. It's a pleasure to hear you enjoyed doing business with us,
Megan at Customer Care
Overall positive experience.
Friendly, helpful & patient staff. Were not overly pushy. Felt they were keen to get me the best deal.
November 23, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that our staff was friendly, helpful, and patient! It's great to know you felt we were keen to get you the best deal. Thanks for your feedback,
Megan at Customer Care
Out standing service
Service was outstanding and very happy with help we got from your person in choosing a mattress
January 21, 2026
Reply from Bensons For Beds - Erdington
We're so glad to hear you received outstanding service and are very happy with the help in choosing a mattress! We appreciate your positive feedback.
Great rapport with this company
Great rapport with this company
Very attentive without being pushy,
Delivery drivers prompt & efficient eith fitting my new wardrobe
I was very pleased with service:)
January 13, 2026
Reply from Bensons For Beds - Erdington
We appreciate your positive feedback! We're happy to hear that you experienced great service and that our delivery team was prompt and efficient with your new wardrobe.
Staff were so friendly
Staff were so friendly, they gave us options to help ensure we got the bed right for us
January 21, 2026
Reply from Bensons For Beds - Erdington
We're delighted to hear that our staff were friendly and provided you with suitable options to ensure you found the perfect bed for your needs.
The expertise of the sales woman
The expertise of the sales woman
Showed different options.
January 20, 2026
Reply from Bensons For Beds - Erdington
We're glad you appreciated the salesperson's expertise and the variety of options presented to you. Thank you for your feedback.
Excellent customer service but without…
Excellent customer service but without being pushy. Sales person easy to talk to re; what was required by the consumer and payment options. Thank you
January 2, 2026
Reply from Bensons For Beds - Erdington
We appreciate your positive feedback! We're happy to hear that the salesperson provided excellent customer service and was easy to talk to regarding your needs and payment options.
Good customer service
Good customer service and kept up to date with delivery arrangements
January 17, 2026
Reply from Bensons For Beds - Erdington
We're happy to hear that you received good customer service and were kept informed about your delivery arrangements. Thank you for your review.
Excellent service all round.
From Beverly at the erdington Ravenside store to Simon snd Lewis who delivered our bed and assembled it, all were first class. Our bed is beautiful and is of excellent quality. I have no hesitation in recommending Bensons.
December 29, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that you received first-class service from our store and delivery team! We're so glad you find your bed beautiful and of excellent quality. Thank you for recommending us!
Lovely customer care in store
Lovely customer care in store
Very good communication for delivery by text and email and telephone
I have a fantastic superb Sealy matress
December 30, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We're happy to hear that you received lovely care in our store and had very good communication regarding your delivery. We're glad you love your Sealy mattress!
I was called to say they were on my way…
I was called to say they were on my way he knocked the door first and introduced himself his name was emillan he told me how long he would be checked to see if everything was ok the n him a and linvel brought the bed in all the rubbish was taken away so having them build it was great no mess at all well worth the money for delivery and fitting
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Erdington
We’re delighted to hear Emillan and Linvel provided such courteous, efficient service and made the delivery and assembly completely hassle-free. Thank you for your positive review – Lauryn at Customer Care 💜
I met with Bev
I met with Bev, from start to finish she was very helpful. Great knowledge of products I purchased! She deserves a pay rise! :-)
January 9, 2026
Unprompted review
Reply from Bensons For Beds - Erdington
Helpful from start to finish and full of product knowledge – we love hearing this! Thank you for your positive review – Lauryn at Customer Care 💜
New mattress
Staff were helpful and interested in giving us the best experience but also not pushy, allowing us time to try out different mattresses and go away to think before making a final decision.
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you for your feedback! We’re delighted to hear our team gave you the time and space to explore while being helpful and focused on your needs. That’s exactly the experience we aim to provide, and we’re so glad it helped you make the right choice!
Sleep well,
Megan at Customer Care
Bev was the lady we saw and she looked…
Bev was the lady we saw and she looked after us and we brought a bed we was looking for at a great price
January 1, 2026
Reply from Bensons For Beds - Erdington
We’re so glad Bev looked after you and helped you find the perfect bed at a great price – that’s fantastic service! Thank you for your positive review – Lauryn at Customer Care 💜
Welcoming when entering the store.
Welcoming when entering the store.
Josh listened to what the needs are and was able to offer different types of beds to suit. I tried the sleep mattress to confirm which type of mattresses is best.
December 27, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that you felt welcomed and that our team member helped you find the perfect mattress. Thank you for your positive review – Lauryn at Customer Care 💜
We went to look for beds initially
We went to look for beds initially, Ryan helped us with all the details, when it was time to buy it we spoke to Ryan again and he done an amazingjob in offering all the necessary advice that we needed in making the roght decision
December 26, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We're happy to hear that you had such a positive experience! We appreciate you mentioning the assistance you received and that the advice offered helped you make the right decision. Thank you for your positive review – Lauryn at Customer Care 💜
Be more caerfull
December 17, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you bringing this to our attention. Your comments are important to us, and we’ll make sure they’re passed on to the relevant team. If there’s anything specific you’d like us to address or assist with, please don’t hesitate to let us know—we’re here to help.
Thank you - Lauryn at Customer Care
Great purchase from Bensons
We have purchased a new bed which will be delivered in mid-January. So far we have been pleased with the service and hope everything will be fine.
December 13, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that you're pleased with our service thus far. We appreciate your feedback and hope that you will enjoy your new bed when it arrives in January.
Reply from Bensons For Beds - Erdington
We're happy to learn that you found our service very helpful and informative! We appreciate your positive feedback and support.
Great service in store
Great service in store, staff very helpful. Delivery on time with pleasant fitters. Love my purchase.
November 10, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that you had a great in-store experience and that our staff were helpful. We appreciate your positive feedback regarding the on-time delivery and pleasant fitters.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again.
Megan at Customer Care
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