I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... See more
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Location
Switch locationUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Bev the sales lady was very knowledgeable and helpful me picked a very comfortable mattress, customer service was great from the moment my son and myself entered the store. Would highly recommend to... See more
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Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... See more
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It was a clean and well presented store. The staff were pleasant, helpful and friendly. They took their time to explain everything and answered all of my questions. Overall a great experience made eas... See more
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Company details
About Bensons For Beds - Erdington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, United Kingdom
4.8
Excellent
170 reviews
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Rob provided professional service and…
Rob provided professional service and very helpful.
November 18, 2025
Reply from Bensons For Beds - Erdington
We appreciate your positive feedback. We are happy to hear that you found our service professional and helpful. Thanks for choosing us,
Megan at Customer Care
Reply from Bensons For Beds - Erdington
Thank you for your feedback! We’re delighted to hear that Rob was so helpful during your visit. We’ll make sure your kind words are passed on to him.
Thank you for your positive review Mary – Lauryn at Customer Care 💜
Excellent got help straight away didn’t…
Excellent got help straight away didn’t try and talk you into buying anything like most do really helpful and got the product at a cheap price but also grate quality thanks
November 8, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We're happy to hear that you received immediate assistance and found our team helpful. We're also glad you found a great quality product at a cheap price. Thanks for your positive feedback,
Megan at Customer Care
Amazing customer service
The guys that delivered my bed were amazing, they were punctual, polite, friendly and very helpful, everything from purchase to delivery was stress-free. I 100% recommend.
October 20, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate you sharing your feedback. We're happy to hear that the delivery team was punctual, polite, friendly, and helpful, making your experience stress-free.
Thank you,
Megan
Customer Care Team
Had a great service from Bev at Benson…
Had a great service from Bev at Benson for Beds in Erdington. Went into the store not really sure of we wanted. Had super helpful show around, got to try the various different mattresses and came away very happy new mattress owners.
October 22, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that you had a great experience and found our team member helpful in choosing your new mattress. Thank you for sharing your positive feedback; we appreciate it!
Take care and see you again soon,
Megan at Customer Care
Salesman polite
Salesman polite, knowledgeable and friendly.
Bought a bed and delivered in under a week.
October 19, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that the salesperson was helpful, and we appreciate you mentioning the fast delivery of your new bed. Thank you for an amazing review – Lauryn at Customer Care 💜
Great Experience
Ryan was a brilliant representative of the store. His honesty and professionalism was a breath of fresh air, I sincerely hope he gets the recognition he deserves.
October 19, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate you sharing your feedback. We're happy to hear that our team member's honesty and professionalism stood out to you. We will ensure your comments are shared.
Thank you for your review – Lauryn at Customer Care 💜
Very professional on time delivery…
Very professional on time delivery frequently updated with order no issues whatsoever.
October 20, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate your positive feedback! We're so happy the delivery was on time and professional, and that you were frequently updated with your order.
Thank you for your review – Lauryn at Customer Care 💜
A good range of mattresses to try
October 7, 2025
Reply from Bensons For Beds - Erdington
Thank you for your review Paul! We’re glad you found a great range of mattresses to try — we hope you enjoyed your visit.
Kind regards,
Megan
The Bensons for Beds Care Team
Our experience was a very warm and…
Our experience was a very warm and welcome one. Wayne Eyre is very knowledgeable when it comes to purchasing the right bed for your requirements.
We would recommend Wayne to all our family and friends.
August 5, 2025
Reply from Bensons For Beds - Erdington
Thank you so much for your wonderful feedback! Wayne is delighted to hear you felt so warmly welcomed and that his knowledge helped you find the perfect bed. We really appreciate your recommendation!
Take care,
Megan at Customer Care💜
Great value & helpful staff
Many thanks to Bev & the team at the Erdington store for assisting us in choosing our new mattress. Great price & helpful staff. Thanks
August 27, 2025
Reply from Bensons For Beds - Erdington
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful in choosing your new mattress and that you got a great price.
Take care,
Megan at Customer Care
Patience not Pressure
Rob and Wayne took the time to ensure that we got the mattress that fitted our needs. There was no pressure just careful explanation of the assets of different types of construction.
August 29, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that you felt supported in finding the perfect mattress for your needs. We appreciate you mentioning the team's helpful explanations and no-pressure approach!
Take care, Megan at Customer Care
Happy Customers
Very knowledgeable staff who showed us a good selection of mattresses taking into account our preferences & price expectations. Having been a close decision with a rival competitor being very competitively priced, the team ensured we got a fabulous deal which matched their competitor on price but gave us a superior quality mattress with a longer guarantee
August 24, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate you sharing your experience! We're happy to hear that our knowledgeable staff provided a great selection of mattresses and a fabulous deal. We're glad we could offer you a superior quality mattress with a longer guarantee. Thanks for your positive feedback!
The way to buy a mattress or bed.…
From the time we walked in we were impressed with the friendly and professional atmosphere. Bev had comprehensive product knowledge and excellent communication skills.
August 23, 2025
Reply from Bensons For Beds - Erdington
Thank you so much for your kind words! Our team strives to create a welcoming and knowledgeable experience for each and every customer. We're so glad that Bev was able to assist you with her expertise and great communication skills. We hope to see you again soon!
A Helpful Store
Nice atmosphere in the showroom, staff very helpful but not too pushy. Rob was our sales person and was very helpful.
August 23, 2025
Reply from Bensons For Beds - Erdington
"Thank you for your kind feedback! We're thrilled to hear you enjoyed our showroom and had a positive experience with our staff, especially Rob. We strive to provide a helpful and non-pushy atmosphere for our customers. We look forward to serving you again soon!" #happycustomers #weloveourstaff
Bev & Ryan were a great help with our…
Bev & Ryan were a great help with our new mattress purchase! Both were very patient and informative as we had taken a while to decide. Our bed was delivered today and no issues at all! Thank you very much for your advice & help!
August 18, 2025
Reply from Bensons For Beds - Erdington
We appreciate you taking the time to share your positive experience! We are so glad that our team members were helpful and patient during your mattress selection. We're happy to hear your delivery went smoothly! Sleep well, Megan at Customer Care
Reply from Bensons For Beds - Erdington
We appreciate your kind words regarding our customer service. Thank you for sharing your positive experience with us, Megan at Customer Care
Kingsbury Rd store, Birmingham
From the initial visit to the store and my conversation with Bev, right to the delivery of my chosen bed 10 days later, it was an easy pleasant experience. Bev was so knowledgable and her relaxed manner guided me through the process of selection and purchase with ease.
August 6, 2025
Reply from Bensons For Beds - Erdington
We're so glad to hear that your experience, from your store visit to the delivery of your bed, was easy and pleasant. It's great to know the team member's knowledge and relaxed approach helped you with your selection and purchase. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Erdington
Thank you for the kind words! Bev takes great pride in providing exceptional service to our customers. We are lucky to have her as part of our team. Come back and see us again soon, Megan at Customer Care
The shop was well laid out and the…
The shop was well laid out and the staff were very friendly but not intrusive.
Very knowledgeable and helped me decide.
They were not pushy and offered me the test to see which mattress suited me.
It was a very good experience.
August 7, 2025
Reply from Bensons For Beds - Erdington
Thank you for your kind words! We're happy to hear that our shop layout and friendly staff made for a great experience. We always strive to offer helpful and non-pushy service, and we're thrilled that we could assist you in finding the perfect mattress. Come back anytime! Megan at Customer Care🛏️
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