I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... See more
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Location
Switch locationUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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See what reviewers are saying
Bev the sales lady was very knowledgeable and helpful me picked a very comfortable mattress, customer service was great from the moment my son and myself entered the store. Would highly recommend to... See more
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Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... See more
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It was a clean and well presented store. The staff were pleasant, helpful and friendly. They took their time to explain everything and answered all of my questions. Overall a great experience made eas... See more
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Company details
About Bensons For Beds - Erdington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, United Kingdom
4.8
Excellent
170 reviews
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My Bed purchasing experience
From my knowledgeable questions to my questions that probably didn't even make sense, the answers were there from the two gentlemen and they didn't make me feel silly. They were able to guide me and make suggestions all the way through and were very helpful indeed. I was shown different price options and any special offers they had that day.
I would recommend and buy again. Thanks
May 13, 2025
Reply from Bensons For Beds - Erdington
Thank you for your kind words and recommendation! Our team takes pride in providing excellent customer service and helping our customers make informed decisions. We appreciate your business and look forward to serving you again in the future.
Very welcoming on arrival
Very welcoming on arrival. Helpful staff, especially Bev, who talked me through and give great advice on what was best for me.
May 10, 2025
Reply from Bensons For Beds - Erdington
Thank you for your kind words! Our team strives to provide exceptional service, and we are so glad that you had a positive experience with Bev. We appreciate your support and look forward to seeing you again soon!
Had a great experience and customer…
Had a great experience and customer service with Abu employee from the Birmingham branch.
May 11, 2025
Reply from Bensons For Beds - Erdington
"Thrilled to hear that Abu from our Birmingham branch provided exceptional customer service! Thank you for your kind words and for choosing our business. We look forward to seeing you again soon!" #CustomerSatisfaction #ExceptionalService #BirminghamBranch
Excellent customer service
Bev at the Ravenside Retail Park helped me with my purchase today and she couldn’t have done more. Very attentive, friendly and a pleasure to meet. She is a real credit to your team :)
May 5, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you for your kind words, we are delighted to hear that Bev provided such exceptional service during your visit to our store. We are proud to have her as a part of our team and will make sure to pass on your compliments to her. We hope to see you again soon! :) Sleep well, Team Bensons💜
Met Ryan almost as soon as we entered
Met Ryan almost as soon as we entered. He very quickly found and replicated our previous order. It was a pleasure to be served as professionally and as promptly as we were. All the relevant details were to hand.
April 26, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you for the kind words, we are happy to hear that Ryan provided such excellent service and made sure to replicate your previous order. We strive to provide prompt and professional service to all of our customers. We appreciate your support!
All round service from walk in to finished product
Great salesman (Wayne) - not pushy, friendly and fair / realistic
Assembly service equally good - they guys came, very respectful, fitted with ease and did a great job!
April 25, 2025
Reply from Bensons For Beds - Erdington
Thank you for your wonderful review! Our team always strives to provide top-notch service, and we're glad to hear that Wayne and our assembly team lived up to your expectations. We appreciate your business and hope to see you again soon! 😀👍 #HappyCustomers #GreatService
The staff were really helpful…
The staff were really helpful especially Bev and the manager. I bought a mattress 8 years ago and wanted the same again. Luckily the mattress was still made and I am looking forward to receiving my new mattress very soon.
April 26, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We are thrilled to hear about your positive experience with our staff, especially Bev and our manager. It's always a pleasure to have returning customers like you. Thank you for choosing us for your new mattress purchase, we can't wait for you to receive it!
Very knowledgeable
Wayne helped us determine the matress we needed and explained all the options available.
April 24, 2025
Reply from Bensons For Beds - Erdington
Thank you for your kind words! We are thrilled to hear that Wayne provided exceptional service and helped you find the perfect mattress. Thank you for choosing us for your bedding needs. Sleep well! ✨🛏️
Great customer service
April 24, 2025
Reply from Bensons For Beds - Erdington
"Thank you so much for your kind words about our customer service! We strive to provide the best experience for our valued clients. Come back and see us again soon!"
best decision of my life to buy a…
The best decision of my life to buy a bed from bensons
April 22, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you so much for choosing Bensons for your bed purchase! We are thrilled to hear that it was the best decision of your life. We strive to provide our customers with high-quality products and exceptional service. Thanks for being a valued customer! 🛏️😊
King Sized quality bed for excellent price.
We ordered a king size bed from our local Bensons. A very easy and efficient process. We were kept informed of delivery and it arrived as scheduled. Delivery team were excellent. Bed is now installed and we're extremely pleased with it. Good value, great product!
April 22, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you so much for your review! We are thrilled to hear that you had a pleasant experience with our team and that you are pleased with your new bed. We strive to make the purchasing process easy and efficient for all of our customers. Enjoy your new king size bed!
Great experience
Great products, great service competitive prices. Fast delivery considerate fitting engineers. All round great experience
December 27, 2024
Reply from Bensons For Beds - Erdington
Thank you so much for your kind words! We take pride in providing top-notch products, exceptional service, and competitive prices. Our team is dedicated to making sure your experience with us is nothing short of amazing. We appreciate your support!
Reply from Bensons For Beds - Erdington
"We are thrilled to hear about your positive experience with Josh! We pride ourselves on having exceptional sales representatives who provide top-notch service. Thank you for choosing our business and giving us a great rating.
A1 Sales person put us at ease…
A1 Sales person (BEV) put us at ease explained the science of sleep tried several mattresses and made us feel comfortable that we had chosen right one A1
March 23, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
"Thank you so much for sharing your positive experience with our salesperson, BEV! We are delighted to hear that they were able to guide you through the process and help you find the perfect mattress. It's our goal to make sure our customers feel comfortable and confident in their purchase. Thank you for choosing us!
Excellent customer service
My in store experiences were great. Both Wayne and Bev provided excellent customer service. Thanks to you both!
March 9, 2025
Reply from Bensons For Beds - Erdington
We appreciate you taking the time to share your positive in-store experience. We're so glad to hear that our team provided excellent customer service! Take care, Megan at Customer care
Very helpful & knowledgeable.
The assistant Ave was very helpful and knowledgeable. He understood my requests and talked me through options.
March 11, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate your feedback! We are so glad to hear that our assistant was helpful and knowledgeable and guided you through the available options. Thank you, Megan at Customer care
Sales person Bev.
Excellent advice and service from Bev who made our shopping experience a joy.
March 2, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate your positive feedback! We're happy to hear that you enjoyed your shopping experience and that our advice was helpful to you. Take care, Megan at Customer Care
Fantastic experience
Ave made our new bed & mattress buying experience really easy & efficient. He gave us good options based on what we’d discussed & made suggestions to help us pick the best possible option for our style/needs & budget. He also, provided us with multiple estimates which was really helpful.
Once we were ready to go ahead Wayne carried out the transaction for us.
Both Ave & Wayne were helpful, efficient, approachable & not pushy.
Thanks again to you both & looking forward to our new bed & mattress to arrive.
February 20, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that your bed and mattress buying experience was easy and efficient. We appreciate that you found the options and suggestions helpful in choosing the best fit for your needs and budget. We're also glad that you found our team helpful, approachable, and not pushy. We look forward to your new bed and mattress arriving, Megan at Customer Care
Great customer service and good…
Great customer service and good prices.Wayne was very helpful.
February 18, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate you sharing your positive experience! Our team is glad to hear that you received great customer service and found good prices. Take care, Megan at Customer Care
Reply from Bensons For Beds - Erdington
Thank you for taking the time to leave us this positive feedback. Take care, Megan at Customer Care
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