I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... See more
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Location
Switch locationUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Bev the sales lady was very knowledgeable and helpful me picked a very comfortable mattress, customer service was great from the moment my son and myself entered the store. Would highly recommend to... See more
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Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... See more
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It was a clean and well presented store. The staff were pleasant, helpful and friendly. They took their time to explain everything and answered all of my questions. Overall a great experience made eas... See more
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Company details
About Bensons For Beds - Erdington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, United Kingdom
4.8
Excellent
170 reviews
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Intasar the sales person was very…
Intasar the sales person was very helpful, showed us the full array of beds and how they worked from storage to headboards, he was so helpful..
February 14, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We're happy to hear that the salesperson was so helpful and showed you the beds' features. We appreciate you taking the time to share your positive experience, Megan at Customer Care
Very helpful and patient
Bev was really helpful and patient with my son whilst trying to pick a new mattress.
February 8, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that our team member was helpful and patient while your son chose a new mattress. We appreciate your positive feedback, Megan at Customer Care
Lovely customer service
Lovely customer service, our host Bev gave us a wonderful tour and experience.
February 10, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We're happy you received lovely customer service! Our team is glad you had a wonderful tour and experience. We appreciate your positive feedback, Megan at Customer Care
I get the most comfortable pillows from…
I get the most comfortable pillows from Bensons for beds always. I like firmed and higher pillows which do not sink in when head rests on them... No where else have I found pillows which are perfect.. also, I keen coming back to Bensons for beds and the quality has been tried and tested so many times. Thanks to Bev who was very good and showed other options to choose from.. store is clean and staff very friendly..my 4 year old son loved jumping on the beds. Pillows pricier but worth the quality.
February 9, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We're delighted to hear you consistently find your perfect firm pillows at our store! It's great to know the quality meets your standards and that our staff is friendly and helpful. We appreciate your feedback and are glad your son enjoyed the beds!
Take care, Megan at Customer Care
Great experience from your branch at…
Great experience from your branch at erdington
Bev has great customer service and very helpful especially when it came to looking at what we liked and didn’t like when it came to bed and mattress
Had a specific size and she knew exactly what to recommend for us!
February 4, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear about the great experience you had at our Erdington branch. It's great to know that you found the service helpful, especially with the recommendations for your specific needs regarding a bed and mattress. Take care, Megan at Customer Care
Perfect experience
Ryan in store was so helpful made sure everything was perfect for us. Walked us through everything and made sure we had all the information we needed. He was so pleasant and helpful
February 4, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that the assistance provided was so helpful and thorough! We appreciate you taking the time to share your positive experience, Megan at Customer Care
Great staff....too much chasing though.
Great staff, very experienced.
A bit too much 'chasing' with calls and emails and texts for us to make a purchase. However, when we did finally decide, we got an even better deal.
Thank-you Dave.
January 21, 2025
Reply from Bensons For Beds - Erdington
We appreciate your feedback and are happy you were pleased with our team. We'll review our communication methods to ensure a better purchase experience. We're glad you got a great deal! Take care, Megan at Customer Care
Great experience
We had a great experience at Bensons. Wayne the manager was really helpful and friendly and answered all our questions
January 24, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that you had a great experience. We appreciate your positive feedback regarding the helpful and friendly service you received and the answers to your questions.
Take care,
Megan at Customer Care
Really helpful staff in store to answer…
Really helpful staff in store to answer questions and show us around. good range of beds and quality of beds. Bev, in particular, was very helpful and informative.
January 23, 2025
Reply from Bensons For Beds - Erdington
We're happy to hear that our staff was helpful in answering your questions and guiding you through our selection. We appreciate your positive feedback on our range and quality of beds.
Take care,
Megan at Customer Care
No pressure to buy from the sales…
No pressure to buy from the sales person, knowledgeable and helpful with our choice of mattress. Good communication from the company. Only negative is the the offer that if you don’t like your choice after you have tried it, you can change it but you have to pay 20% of the original price which is a big chunk of money when you have paid £2000
January 16, 2025
Reply from Bensons For Beds - Erdington
We appreciate you highlighting the salesperson's knowledge and our communication. We're happy to hear that you found them helpful. We acknowledge your feedback regarding the mattress exchange policy and the associated cost. Thank you for your review, Megan at Customer Care
The salesperson was very attentive
The salesperson was very attentive, patient, calm, professional and knowledgeable about the bed my mum was interested in buying. I would highly recommend this store for the quality of beds on sale and the service received.
January 11, 2025
Reply from Bensons For Beds - Erdington
We are delighted to hear about the attentive and professional service you and your mum received. We're glad our team member's knowledge and patience were helpful. Thanks for recommending us, Megan at Customer Care
5* service
Ryan was honest, helpful and easy to talk to, not pushy and answered all our questions. Thanks Ryan
January 8, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team member to be helpful and informative!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Erdington
Thank you for the 5-star review! We value your feedback and can’t wait to see you again in the future. Take care, Megan at Customer Care
Excellent Service
An easy experience when buying a bed frame and two mattresses, with excellent and friendly advice from Beverley!
January 5, 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We're happy to hear that you found buying a bed frame and mattresses easy. We appreciate your kind words regarding the helpful and friendly advice you received!
Take care, Megan at Customer Care
Helpful staff
Helpful staff, good product, reasonable price, questions answered to assist my purchase
January 2, 2025
Reply from Bensons For Beds - Erdington
We appreciate your positive feedback! We are happy to know our staff was helpful, our product was good, and our prices were reasonable.
Thank you, Megan at Customer Care
great service staff
great service staff knowledgable friendly and so helpful,left us alone when we needed time to decide on our order ,did change our mind on one item but when i went back next morning everything was sorted out ,Bev and Dave were great to deal with
December 30, 2024
Reply from Bensons For Beds - Erdington
We appreciate you sharing your positive experience! We're happy to hear that our team was knowledgeable and helpful, and that we could assist you with your order. Thank you, Megan at Customer Care
We have not yet received our mattress
We have not yet received our mattress , hopefully we have our best nights sleep with our new purchase , Bev was so helpful and explained everything to us
December 26, 2024
Unprompted review
The salesman was very helpful and…
The salesman was very helpful and extremely patient with us
December 26, 2024
Unprompted review
Was lovely to listen to
Was lovely to listen to! Spreading Christmas cheerA few days ago my wife and I were looking for a mattress for our bedroom we came across Bensons for beds in Erdington and Bev came to our aid. I haven't seen such a nice and helpful person for a long time. Bev gave us a range of mattresses that met our requirements and helped us choose the perfect mattress for us. I would like to thank Bev and the whole team again.
December 23, 2024
Excellent choice
Excellent service, friendly staff and plenty of updates to give you peace of mind. Also the best night sleep I’ve had in a very long time.
December 17, 2024
Unprompted review
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