I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... See more
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Location
Switch locationUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Bev the sales lady was very knowledgeable and helpful me picked a very comfortable mattress, customer service was great from the moment my son and myself entered the store. Would highly recommend to... See more
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Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... See more
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It was a clean and well presented store. The staff were pleasant, helpful and friendly. They took their time to explain everything and answered all of my questions. Overall a great experience made eas... See more
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Company details
About Bensons For Beds - Erdington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, United Kingdom
4.8
Excellent
170 reviews
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Outstanding customer service
We are satisfied Intasar’s customer service. He is patient to explain the mattress and bed. We are not good at English and no idea of the choice of mattress and bed. But he is patient to show us the choice , colour and the mattress insurance. We are impressive and very satisfied with his customer service. We hope all of your staffs can same as Intasar to provide outstanding customer service. Thank you.
December 7, 2024
Great customer service in store and on delivery
I actually walked into Bensons by mistake, thinking I was in another well known Bed store! I’m not sorry for my error! I was greeted by Bev and once I had told her what I was looking for, she was straight on it! She was friendly, helpful and there was no ‘hard sell’. I didn’t feel pressured. I was listened to and she gave great customer service, along with the store manager ( sorry I didn’t get his name!)
Delivery was quick and efficient. All in all, a good shopping experience and I would definitely use Bensons again.
November 28, 2024
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